{"id":372,"date":"2021-01-15T16:46:54","date_gmt":"2021-01-15T09:46:54","guid":{"rendered":"http:\/\/lotushotel.vn\/?p=372"},"modified":"2021-02-28T19:04:22","modified_gmt":"2021-02-28T12:04:22","slug":"quy-trinh-phuc-vu-phong-tai-lotus-hotel","status":"publish","type":"post","link":"https:\/\/lotushotel.vn\/en\/quy-trinh-phuc-vu-phong-tai-lotus-hotel\/","title":{"rendered":"Quy tr\u00ecnh ph\u1ee5c v\u1ee5 ph\u00f2ng t\u1ea1i Lotus Hotel"},"content":{"rendered":"

Ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a m\u1ed9t kh\u00e1ch s\u1ea1n \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 l\u00e0 t\u1ed1t hay kh\u00f4ng ph\u1ee5 thu\u1ed9c v\u00e0o nhi\u1ec1u y\u1ebfu t\u1ed1. Trong \u0111\u00f3 ph\u1ee5c v\u1ee5 bu\u1ed3ng ph\u00f2ng, m\u1ed9t b\u1ed9 ph\u1eadn v\u00f4 c\u00f9ng quan tr\u1ecdng, l\u00e0 c\u01a1 s\u1edf \u0111\u00e1nh gi\u00e1. V\u1eady Quy tr\u00ecnh ph\u1ee5c v\u1ee5 ph\u00f2ng t\u1ea1i Lotus Hotel l\u00e0 nh\u01b0 th\u1ebf n\u00e0o? C\u00f9ng Lotus Hotel t\u00ecm hi\u1ec3u \u0111i\u1ec1u n\u00e0y!<\/p>\n

Quy tr\u00ecnh ph\u1ee5c v\u1ee5 bu\u1ed3ng t\u1ea1i kh\u00e1ch s\u1ea1n bao g\u1ed3m 3 giai \u0111o\u1ea1n ch\u00ednh:<\/p>\n

Giai \u0111o\u1ea1n 1: Chu\u1ea9n b\u1ecb ph\u00f2ng \u0111\u00f3n kh\u00e1ch<\/h2>\n

Nh\u1eadn\/Giao ca<\/h3>\n

Nh\u00e2n vi\u00ean bu\u1ed3ng nh\u1eadn ph\u00e2n c\u00f4ng c\u00f4ng vi\u1ec7c t\u1eeb tr\u01b0\u1edfng b\u1ed9 ph\u1eadn v\u00e0o \u0111\u1ea7u ca l\u00e0m vi\u1ec7c. Ti\u1ebfn h\u00e0nh chu\u1ea9n b\u1ecb c\u00e1c d\u1ee5ng c\u1ee5 l\u00e0m bu\u1ed3ng bao g\u1ed3m: xe l\u00e0m ph\u00f2ng c\u00f3 ga, v\u1ecf g\u1ed1i, v\u1ecf ch\u0103n; c\u00e1c v\u1eadt d\u1ee5ng b\u1ed5 sung c\u00f3 d\u1ea7u t\u1eafm, d\u1ea7u g\u1ed9i \u0111\u1ea7u, x\u00e0 ph\u00f2ng, b\u00e0n ch\u1ea3i, kem \u0111\u00e1nh r\u0103ng, l\u01b0\u1ee3c, t\u0103m b\u00f4ng, m\u0169 t\u1eafm, dao c\u1ea1o r\u00e2u, d\u0169a m\u00f3ng tay,\u2026; C\u00e1c d\u1ee5ng c\u1ee5 v\u1ec7 sinh c\u00f3 m\u00e1y h\u00fat b\u1ee5i, ch\u1ed5i, c\u00e2y lau nh\u00e0, s\u1ecdt r\u00e1c, g\u1eady x\u00fac r\u00e1c,\u2026<\/p>\n

Ki\u1ec3m tra s\u1ed1 ph\u00f2ng<\/h3>\n

Tr\u01b0\u1edbc khi ti\u1ebfn h\u00e0nh v\u1ec7 sinh bu\u1ed3ng th\u00ec nh\u00e2n vi\u00ean bu\u1ed3ng ph\u00f2ng ph\u1ea3i ki\u1ec3m tra xem ph\u00f2ng \u0111\u00f3 c\u00f3 kh\u00e1ch l\u01b0u tr\u00fa hay kh\u00f4ng (ki\u1ec3m tra xem kh\u00e1ch c\u00f3 treo bi\u1ec3n Kh\u00f4ng l\u00e0m phi\u1ec1n kh\u00f4ng). N\u1ebfu c\u00f3 \u0111\u1ec3 bi\u1ec3n th\u00ec ghi v\u00e0o b\u00e1o c\u00e1o r\u1ed3i chuy\u1ec3n sang ph\u1ee5c v\u1ee5 ph\u00f2ng kh\u00e1c. N\u1ebfu kh\u00f4ng c\u00f3 bi\u1ec3n th\u00ec ti\u1ebfn h\u00e0nh c\u00e1c b\u01b0\u1edbc c\u00f4ng vi\u1ec7c theo quy tr\u00ecnh \u0111\u00e3 quy \u0111\u1ecbnh.<\/p>\n

\"Quy<\/p>\n

Quy tr\u00ecnh ph\u1ee5c v\u1ee5 ph\u00f2ng t\u1ea1i Lotus Hotel \u0111\u1ea7y \u0111\u1ee7 quy tr\u00ecnh gi\u1ed1ng nh\u01b0 kh\u00e1ch s\u1ea1n 4 – 5 sao<\/em><\/span><\/h3>\n

Tr\u01b0\u1edbc khi v\u00e0o ph\u00f2ng c\u1ea7n th\u1ef1c hi\u1ec7n c\u00e1c c\u00f4ng vi\u1ec7c c\u1ea7n g\u00f5 c\u1eeda 3 l\u1ea7n. N\u1ebfu kh\u00e1ch ra m\u1edf c\u1eeda th\u00ec l\u1ecbch s\u1ef1 n\u00f3i: \u201cGood morning\/ Good afternoon, Sir\/ Madam, may I clean your room now? – Xin ch\u00e0o, t\u00f4i c\u00f3 th\u1ec3 ti\u1ebfn h\u00e0nh d\u1ecdn ph\u00f2ng b\u00e2y gi\u1edd \u0111\u01b0\u1ee3c kh\u00f4ng \u1ea1?\u201d – N\u1ebfu kh\u00e1ch \u0111\u1ed3ng \u00fd th\u00ec b\u1eaft \u0111\u1ea7u c\u00f4ng vi\u1ec7c. N\u1ebfu kh\u00e1ch kh\u00f4ng \u0111\u1ed3ng \u00fd ho\u1eb7c ch\u01b0a \u0111\u1ed3ng \u00fd th\u00ec l\u00e0m theo y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch. N\u1ebfu kh\u00f4ng c\u00f3 ti\u1ebfng tr\u1ea3 l\u1eddi th\u00ec tra ch\u00eca kh\u00f3a m\u1edf c\u1eeda ph\u00f2ng v\u00e0 b\u1eaft \u0111\u1ea7u c\u00f4ng vi\u1ec7c (n\u00ean l\u00e0m h\u1ebft s\u1ee9c nh\u1eb9 nh\u00e0ng v\u00ec c\u00f3 th\u1ec3 kh\u00e1ch v\u1eabn c\u00f2n trong ph\u00f2ng)<\/p>\n

Khi th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c ph\u1ee5c v\u1ee5 ph\u00f2ng, c\u1ea7n:<\/p>\n

– D\u1ecdn ph\u00f2ng kh\u00e1ch:<\/strong><\/h4>\n