Ngu\u1ed3n kh\u00e1ch \u0111\u1eb7t ph\u00f2ng tr\u1ef1c ti\u1ebfp<\/h3>\n\n- Kh\u00e1ch tr\u1ef1c ti\u1ebfp \u0111\u1ebfn kh\u00e1ch s\u1ea1n<\/li>\n
- Kh\u00e1ch g\u1ecdi \u0111i\u1ec7n tho\u1ea1i<\/li>\n
- G\u1eedi th\u01b0 t\u00edn, Fax, th\u01b0 \u0111i\u1ec7n t\u1eed (email)<\/li>\n
- Qua internet<\/li>\n<\/ul>\n
Ngu\u1ed3n kh\u00e1ch \u0111\u1eb7t ph\u00f2ng qua c\u00e1c \u0111\u1ea1i l\u00fd trung gian<\/h3>\n\n- \u0110\u1ea1i l\u00fd du l\u1ecbch<\/li>\n
- H\u00e3ng l\u1eef h\u00e0nh<\/li>\n
- H\u00e3ng h\u00e0ng kh\u00f4ng<\/li>\n
- V\u0103n ph\u00f2ng du l\u1ecbch \u0111\u1ecba ph\u01b0\u01a1ng<\/li>\n<\/ul>\n
![\"\u0110\u1eb7t](\"http:\/\/lotushotel.vn\/wp-content\/uploads\/2021\/01\/quy-trinh-dat-phong-tai-lotus-hotel-khach-hang-qua-trung-gian.jpg\")
<\/p>\n
Quy tr\u00ecnh \u0111\u1eb7t ph\u00f2ng t\u1ea1i Lotus Hotel ph\u1ea3i t\u00ecm hi\u1ec3u v\u1ec1 ngu\u1ed3n g\u1ed1c kh\u00e1ch h\u00e0ng li\u00ean l\u1ea1c<\/em><\/span><\/h3>\nNgu\u1ed3n kh\u00e1ch qua h\u1ec7 th\u1ed1ng \u0111\u1eb7t ph\u00f2ng trung t\u00e2m<\/h3>\n
H\u1ec7 th\u1ed1ng \u0111\u1eb7t ph\u00f2ng trung t\u00e2m th\u01b0\u1eddng \u0111\u01b0\u1ee3c thi\u1ebft l\u1eadp gi\u1eefa c\u00e1c kh\u00e1ch s\u1ea1n trong c\u00f9ng m\u1ed9t t\u1eadp \u0111o\u00e0n ho\u1eb7c c\u00e1c t\u1eadp \u0111o\u00e0n kh\u00e1ch s\u1ea1n kh\u00e1c nhau nh\u1eb1m m\u1ee5c \u0111\u00edch t\u1ea1o thu\u1eadn l\u1ee3i cho kh\u00e1ch h\u00e0ng trong vi\u1ec7c \u0111\u1eb7t ph\u00f2ng kh\u00e1ch s\u1ea1n.<\/p>\n
C\u00e1c lo\u1ea1i \u0111\u1eb7t ph\u00f2ng:<\/h2>\n\u0110\u1eb7t ph\u00f2ng c\u00f3 \u0111\u1ea3m b\u1ea3o: (Guaranteed Reservation)<\/h3>\n
\u0110\u1eb7t ph\u00f2ng c\u00f3 \u0111\u1ea3m b\u1ea3o l\u00e0 th\u1ecfa thu\u1eadn gi\u1eefa kh\u00e1ch s\u1ea1n v\u00e0 kh\u00e1ch, theo \u0111\u00f3 kh\u00e1ch s\u1ea1n ph\u1ea3i \u0111\u1ea3m b\u1ea3o gi\u1eef ph\u00f2ng cho kh\u00e1ch t\u1edbi th\u1eddi \u0111i\u1ec3m check – out c\u1ee7a ng\u00e0y h\u00f4m sau t\u00ednh theo ng\u00e0y kh\u00e1ch \u0111\u1ecbnh \u0111\u1ebfn. N\u1ebfu kh\u00e1ch kh\u00f4ng s\u1eed d\u1ee5ng ph\u00f2ng v\u00e0 kh\u00f4ng b\u00e1o h\u1ee7y, theo quy \u0111\u1ecbnh c\u1ee7a kh\u00e1ch s\u1ea1n th\u00ec kh\u00e1ch ph\u1ea3i \u0111\u1ec1n b\u00f9 ti\u1ec1n cho kh\u00e1ch s\u1ea1n.<\/p>\n
C\u00e1c ph\u01b0\u01a1ng th\u1ee9c \u0111\u1ea3m b\u1ea3o:<\/p>\n
\n- Thanh to\u00e1n tr\u01b0\u1edbc ti\u1ec1n ph\u00f2ng (Prepayment)<\/li>\n
- Ti\u1ec1n \u0111\u1eb7t c\u1ecdc (Deposit)<\/li>\n
- Th\u1ebb t\u00edn d\u1ee5ng (Credit card)<\/li>\n
- C\u00e1c \u0111\u1ea1i l\u00fd du l\u1ecbch, C\u00f4ng ty.<\/li>\n<\/ul>\n
![\"Quy](\"http:\/\/lotushotel.vn\/wp-content\/uploads\/2021\/01\/quy-trinh-dat-phong-tai-lotus-hotel-tu-van-cho-khach-hang.jpg\")
<\/p>\n
Quy tr\u00ecnh \u0111\u1eb7t ph\u00f2ng t\u1ea1i Lotus Hotel y\u00eau c\u1ea7u kh\u00e1ch h\u00e0ng \u0111\u1eb7t c\u1ecdc ti\u1ec1n ph\u00f2ng<\/em><\/span><\/h3>\n\u0110\u1eb7t ph\u00f2ng kh\u00f4ng \u0111\u01b0\u1ee3c \u0111\u1ea3m b\u1ea3o (Non – guaranteed reservation)<\/h3>\n
\u0110\u1eb7t ph\u00f2ng kh\u00f4ng \u0111\u01b0\u1ee3c \u0111\u1ea3m b\u1ea3o l\u00e0 vi\u1ec7c \u0111\u0103ng k\u00fd gi\u1eef ch\u1ed7 tr\u01b0\u1edbc m\u00e0 kh\u00e1ch s\u1ea1n ch\u1ec9 gi\u1eef ph\u00f2ng cho kh\u00e1ch t\u1edbi m\u1ed9t th\u1eddi \u0111i\u1ec3m nh\u1ea5t \u0111\u1ecbnh tu\u1ef3 theo quy \u0111\u1ecbnh c\u1ee7a t\u1eebng kh\u00e1ch s\u1ea1n (th\u01b0\u1eddng l\u00e0 18.00pm \u2013 cancellation hour) c\u1ee7a ng\u00e0y kh\u00e1ch \u0111\u1ecbnh \u0111\u1ebfn.<\/p>\n
Quy tr\u00ecnh \u0111\u1eb7t ph\u00f2ng t\u1ea1i Lotus Hotel<\/h2>\nB1: Nh\u1eadn y\u00eau c\u1ea7u \u0111\u1eb7t ph\u00f2ng<\/h3>\n
Nh\u00e2n vi\u00ean \u0111\u1eb7t ph\u00f2ng ph\u1ea3i n\u1eafm \u0111\u01b0\u1ee3c \u0111\u1ea7y \u0111\u1ee7 nh\u1eefng th\u00f4ng tin c\u1ee7a kh\u00e1ch h\u00e0ng: T\u00ean kh\u00e1ch, t\u00ean \u0111o\u00e0n kh\u00e1ch, t\u00ean ng\u01b0\u1eddi \u0111\u0103ng k\u00fd. \u0110\u1ecba ch\u1ec9, s\u1ed1 \u0110T, S\u1ed1 kh\u00e1ch c\u00f9ng \u0111i, ng\u00e0y gi\u1edd \u0111\u1ebfn v\u00e0 s\u1ed1 \u0111\u00eam l\u01b0u tr\u00fa,… 0<\/p>\n
B2: X\u00e1c \u0111\u1ecbnh kh\u1ea3 n\u0103ng \u0111\u00e1p \u1ee9ng c\u1ee7a kh\u00e1ch s\u1ea1n:<\/h3>\n
Trong khi ti\u1ebfp nh\u1eadn y\u00eau c\u1ea7u \u0111\u1eb7t ph\u00f2ng c\u1ee7a kh\u00e1ch, nh\u00e2n vi\u00ean \u0111\u1eb7t ph\u00f2ng ph\u1ea3i ki\u1ec3m tra xem s\u1ed1 l\u01b0\u1ee3ng ph\u00f2ng v\u00e0 lo\u1ea1i ph\u00f2ng c\u00f2n tr\u1ed1ng (available room) c\u1ee7a kh\u00e1ch s\u1ea1n c\u00f3 \u0111\u00e1p \u1ee9ng y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch hay kh\u00f4ng? (Ki\u1ec3m tra tr\u00ean h\u1ec7 th\u1ed1ng ph\u1ea7n m\u1ec1m)<\/p>\n
![\"Quy](\"http:\/\/lotushotel.vn\/wp-content\/uploads\/2021\/01\/quy-trinh-dat-phong-tai-lotus-hotel-lay-thong-tin-cua-khach-hang.jpg\")
<\/p>\n
Quy tr\u00ecnh \u0111\u1eb7t ph\u00f2ng t\u1ea1i Lotus Hotel ti\u1ebfp nh\u1eadn y\u00eau c\u1ea7u \u0111\u1eb7t ph\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng<\/em><\/span><\/h3>\nCh\u1ea5p nh\u1eadn Overbooking v\u1edbi m\u1ed9t t\u1ef7 l\u1ec7 ph\u1ea7n tr\u0103m nh\u1ea5t \u0111\u1ecbnh nh\u1eb1m t\u1ed1i \u0111a c\u00f4ng su\u1ea5t s\u1eed d\u1ee5ng ph\u00f2ng.<\/p>\n
\u00a0B3: Th\u1ecfa thu\u1eadn v\u00e0 thuy\u1ebft ph\u1ee5c vi\u1ec7c \u0111\u1eb7t ph\u00f2ng v\u1edbi kh\u00e1ch<\/h3>\n
S\u1ebd c\u00f3 2 tr\u01b0\u1eddng h\u1ee3p:<\/p>\n
– N\u1ebfu kh\u00e1ch s\u1ea1n c\u00f3 kh\u1ea3 n\u0103ng \u0111\u00e1p \u1ee9ng y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch:<\/strong><\/h4>\nTh\u00e2n vi\u00ean th\u00f4ng b\u00e1o l\u1ea1i cho kh\u00e1ch, th\u1ecfa thu\u1eadn v\u1ec1 gi\u00e1 ph\u00f2ng, c\u00e1c d\u1ecbch v\u1ee5 k\u00e8m theo v\u00e0 c\u00e1c y\u00eau c\u1ea7u \u0111\u1eb7c bi\u1ec7t kh\u00e1c.
\nNh\u00e2n vi\u00ean n\u00ean s\u1eed d\u1ee5ng 1 trong 3 ph\u01b0\u01a1ng ph\u00e1p b\u00e1n ph\u00f2ng sau:<\/p>\n
– Gi\u1edbi thi\u1ec7u m\u1ed9t s\u1ed1 lo\u1ea1i ph\u00f2ng cho kh\u00e1ch l\u1ef1a ch\u1ecdn<\/p>\n
\n- Nh\u00e2n vi\u00ean gi\u1edbi thi\u1ec7u cho kh\u00e1ch 2 -3 lo\u1ea1i gi\u00e1 ph\u00f2ng c\u1ee7a kh\u00e1ch s\u1ea1n v\u00e0 h\u1ecfi kh\u00e1ch th\u00edch lo\u1ea1i ph\u00f2ng n\u00e0o.<\/li>\n
- Kh\u00e1ch h\u00e0ng c\u00f3 khuynh h\u01b0\u1edbng l\u1ef1a ch\u1ecdn gi\u00e1 ph\u00f2ng \u1edf gi\u1eefa.<\/li>\n<\/ul>\n
![\"Quy](\"http:\/\/lotushotel.vn\/wp-content\/uploads\/2021\/01\/quy-trinh-dat-phong-tai-lotus-hotel-goi-y-so-phong-khach-nhau.jpg\")
<\/p>\n
Quy tr\u00ecnh \u0111\u1eb7t ph\u00f2ng t\u1ea1i Lotus Hotel t\u01b0 v\u1ea5n ch\u1ecdn ph\u00f2ng cho kh\u00e1ch h\u00e0ng<\/em><\/span><\/h3>\nPh\u01b0\u01a1ng ph\u00e1p n\u00e0y l\u00e0 c\u00e1ch b\u00e1n ph\u00f2ng d\u1ec5 th\u1ef1c hi\u1ec7n v\u00e0 c\u00f3 hi\u1ec7u qu\u1ea3 \u0111\u1ec3 h\u01b0\u1edbng kh\u00e1ch h\u00e0ng thu\u00ea ph\u00f2ng v\u1edbi m\u1ee9c gi\u00e1 TB, tr\u00e1nh kh\u00e1ch l\u1ef1a ch\u1ecdn v\u1edbi m\u1ee9c gi\u00e1 th\u1ea5p. Kh\u00e1ch kh\u00f4ng c\u1ea3m th\u1ea5y b\u1ecb \u00e1p l\u1ef1c t\u1eeb ph\u00eda nh\u00e2n vi\u00ean m\u00e0 h\u1ecd c\u1ea3m th\u1ea5y h\u1ecd t\u1ef1 quy\u1ebft \u0111\u1ecbnh l\u1ef1a ch\u1ecdn.<\/p>\n
– Gi\u1edbi thi\u1ec7u lo\u1ea1i ph\u00f2ng t\u1eeb m\u1ee9c cao tr\u1edf xu\u1ed1ng<\/p>\n
Nh\u00e2n vi\u00ean gi\u1edbi thi\u1ec7u v\u1edbi kh\u00e1ch lo\u1ea1i ph\u00f2ng c\u00f3 m\u1ee9c gi\u00e1 cao nh\u1ea5t v\u1edbi s\u1ef1 m\u00f4 t\u1ea3 ti\u1ec7n nghi, trang thi\u1ebft b\u1ecb c\u00f3 trong ph\u00f2ng. C\u00f3 2 kh\u1ea3 n\u0103ng x\u1ea3y ra:<\/p>\n
\n- Kh\u00e1ch \u0111\u1ed3ng \u00fd v\u1edbi m\u1ee9c gi\u00e1 ph\u00f2ng cao \u0111\u00f3.<\/li>\n
- Kh\u00e1ch kh\u00f4ng \u0111\u1ed3ng \u00fd v\u1edbi m\u1ee9c gi\u00e1 cao nh\u1ea5t.(Nh\u00e2n vi\u00ean s\u1ebd gi\u1edbi thi\u1ec7u ti\u1ebfp lo\u1ea1i ph\u00f2ng c\u00f3 gi\u00e1 th\u1ea5p h\u01a1n theo nguy\u00ean t\u1eafc t\u1eeb cao xu\u1ed1ng th\u1ea5p cho \u0111\u1ebfn khi kh\u00e1ch \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh l\u1ef1a ch\u1ecdn ph\u00f2ng)<\/li>\n<\/ul>\n
![\"\u0110\u1eb7t](\"http:\/\/lotushotel.vn\/wp-content\/uploads\/2021\/01\/quy-trinh-dat-phong-tai-lotus-hotel-thong-bao-loai-phong-con-trong.jpg\")
<\/p>\n
Quy tr\u00ecnh \u0111\u1eb7t ph\u00f2ng t\u1ea1i Lotus Hotel t\u01b0 v\u1ea5n kh\u00e1ch h\u00e0ng khi h\u1ebft ph\u00f2ng kh\u00e1ch h\u00e0ng<\/em><\/span><\/h3>\nNh\u00e2n vi\u00ean n\u00ean \u00e1p d\u1ee5ng ph\u01b0\u01a1ng ph\u00e1p n\u00e0y v\u1edbi \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch ch\u01b0a bi\u1ebft v\u1ec1 c\u00e1c lo\u1ea1i ph\u00f2ng c\u1ee7a kh\u00e1ch s\u1ea1n, v\u1edbi c\u00e1c \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch th\u01b0\u01a1ng gia, kh\u00e1ch \u0111i th\u01b0\u1edfng tu\u1ea7n tr\u0103ng m\u1eadt, kh\u00e1ch c\u00f3 kh\u1ea3 n\u0103ng thanh to\u00e1n cao.<\/p>\n
– Gi\u1edbi thi\u1ec7u ph\u00f2ng t\u1eeb m\u1ee9c gi\u00e1 y\u00eau c\u1ea7u l\u00ean lo\u1ea1i cao h\u01a1n<\/p>\n
\n- Ph\u01b0\u01a1ng ph\u00e1p n\u00e0y th\u01b0\u1eddng \u00e1p d\u1ee5ng v\u1edbi nh\u1eefng kh\u00e1ch h\u00e0ng \u0111\u1eb7t ph\u00f2ng tr\u01b0\u1edbc.<\/li>\n
- Khi kh\u00e1ch t\u1edbi l\u00e0m th\u1ee7 t\u1ee5c \u0111\u0103ng k\u00fd kh\u00e1ch s\u1ea1n, nh\u00e2n vi\u00ean L\u1ec5 t\u00e2n kh\u00e9o l\u00e9o g\u1ee3i \u00fd kh\u00e1ch thu\u00ea lo\u1ea1i ph\u00f2ng c\u00f3 m\u1ee9c gi\u00e1 cao h\u01a1n.<\/li>\n<\/ul>\n
– N\u1ebfu kh\u00e1ch s\u1ea1n kh\u00f4ng c\u00f3 kh\u1ea3 n\u0103ng \u0111\u00e1p \u1ee9ng y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch:<\/strong><\/h4>\nNh\u00e2n vi\u00ean \u0111\u1eb7t ph\u00f2ng n\u00ean kh\u00e9o l\u00e9o g\u1ee3i \u00fd cho kh\u00e1ch ph\u01b0\u01a1ng \u00e1n thay \u0111\u1ed5i (lo\u1ea1i ph\u00f2ng, ng\u00e0y \u0111\u1ebfn\u2026)
\nTr\u01b0\u1eddng h\u1ee3p kh\u00e1ch kh\u00f4ng \u0111\u1ed3ng \u00fd th\u00ec xin l\u1ed7i kh\u00e1ch v\u00e0 th\u00f4ng b\u00e1o v\u1edbi kh\u00e1ch \u0111\u01b0a t\u00ean kh\u00e1ch v\u00e0o danh s\u00e1ch kh\u00e1ch ch\u1edd (Waiting list).<\/p>\n
![\"Quy](\"http:\/\/lotushotel.vn\/wp-content\/uploads\/2021\/01\/quy-trinh-dat-phong-tai-lotus-hotel-kiem-tra-phong-khach-hang-yeu-cau.jpg\")
<\/p>\n
Quy tr\u00ecnh \u0111\u1eb7t ph\u00f2ng t\u1ea1i Lotus Hotel g\u1ee3i \u00fd c\u00e1c lo\u1ea1i ph\u00f2ng kh\u00e1c<\/em><\/span><\/h3>\nB4: Nh\u1eadp c\u00e1c th\u00f4ng tin \u0111\u1eb7t ph\u00f2ng – Quy tr\u00ecnh \u0111\u1eb7t ph\u00f2ng t\u1ea1i Lotus Hotel<\/h3>\n
Nh\u00e2n vi\u00ean L\u1ec5 t\u00e2n ti\u1ebfn h\u00e0nh nh\u1eadp c\u00e1c th\u00f4ng tin \u0111\u1eb7t ph\u00f2ng theo m\u1eabu c\u1ee7a kh\u00e1ch s\u1ea1n<\/p>\n
C\u00f3 2 lo\u1ea1i m\u1eabu \u0111\u1eb7t ph\u00f2ng:<\/p>\n
– M\u1eabu \u0111\u1eb7t ph\u00f2ng cho kh\u00e1ch l\u1ebb (Room Reservation Form)
\n– M\u1eabu \u0111\u1eb7t ph\u00f2ng cho kh\u00e1ch \u0111o\u00e0n (Group function sheet)<\/p>\n
B5 : Kh\u00e1ch s\u1ea1n kh\u1eb3ng \u0111\u1ecbnh l\u1ea1i vi\u1ec7c \u0111\u1eb7t ph\u00f2ng<\/h3>\n
Sau khi nh\u1eadn \u0111\u1eb7t ph\u00f2ng, nh\u00e2n vi\u00ean L\u1ec5 t\u00e2n ph\u1ea3i kh\u1eb3ng \u0111\u1ecbnh vi\u1ec7c \u0111\u1eb7t ph\u00f2ng v\u1edbi kh\u00e1ch b\u1eb1ng \u0110T, th\u01b0, Fax, ho\u1eb7c email theo quy \u0111\u1ecbnh c\u1ee7a kh\u00e1ch s\u1ea1n. X\u00e1c nh\u1eadn k\u0129 th\u00f4ng tin \u0111\u1eb7t ph\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng tr\u00e1nh sai s\u00f3t<\/p>\n
![\"Lotus](\"http:\/\/lotushotel.vn\/wp-content\/uploads\/2021\/01\/quy-trinh-dat-phong-tai-lotus-hotel-nhan-khang-dinh-tu-khach.jpg\")
<\/p>\n
Lotus Hotel kh\u1eb3ng \u0111\u1ecbnh l\u1ea1i y\u00eau c\u1ea7u \u0111\u1eb7t ph\u00f2ng<\/em><\/span><\/h3>\nB6 : L\u01b0u th\u00f4ng tin \u0111\u1eb7t ph\u00f2ng<\/h3>\n
M\u1ecdi th\u00f4ng tin v\u1ec1 \u0111\u1eb7t ph\u00f2ng c\u1ee7a kh\u00e1ch ph\u1ea3i \u0111\u01b0\u1ee3c c\u1eadp nh\u1eadt v\u00e0 l\u01b0u gi\u1eef \u0111\u1ea7y \u0111\u1ee7 theo th\u1ee9 t\u1ef1 ng\u00e0y \u0111\u1ebfn v\u00e0 danh s\u00e1ch kh\u00e1ch \u0111\u01b0\u1ee3c x\u1ebfp theo v\u1ea7n A-Z.<\/p>\n
B7: Nh\u1eadn kh\u1eb3ng \u0111\u1ecbnh l\u1ea1i t\u1eeb kh\u00e1ch<\/h3>\n
Th\u00f4ng th\u01b0\u1eddng, c\u00e1c kh\u00e1ch s\u1ea1n y\u00eau c\u1ea7u kh\u00e1ch kh\u1eb3ng \u0111\u1ecbnh l\u1ea1i vi\u1ec7c \u0111\u1eb7t ph\u00f2ng tr\u01b0\u1edbc ng\u00e0y kh\u00e1ch \u0111\u1ebfn t\u00f9y theo quy \u0111\u1ecbnh c\u1ee7a t\u1eebng kh\u00e1ch s\u1ea1n t\u1ea1i c\u00e1c th\u1eddi \u0111i\u1ec3m kh\u00e1c nhau (th\u01b0\u1eddng l\u00e0 15 ng\u00e0y cho kh\u00e1ch \u0111o\u00e0n v\u00e0 3 ng\u00e0y cho kh\u00e1ch l\u1ebb)<\/p>\n
N\u1ebfu kh\u00e1ch c\u00f3 s\u1eeda \u0111\u1ed5i ho\u1eb7c h\u1ee7y b\u1ecf th\u00ec nh\u00e2n vi\u00ean ph\u1ea3i th\u1ef1c hi\u1ec7n c\u00e1c b\u01b0\u1edbc sau:<\/p>\n
\n- X\u00e1c \u0111\u1ecbnh l\u1ea1i phi\u1ebfu \u0111\u1eb7t ph\u00f2ng tr\u01b0\u1edbc \u0111\u00f3<\/li>\n
- Nh\u1eadn th\u00f4ng tin s\u1eeda \u0111\u1ed5i ho\u1eb7c h\u1ee7y b\u1ecf \u0111\u1eb7t ph\u00f2ng c\u1ee7a kh\u00e1ch<\/li>\n<\/ul>\n
![\"Lotus](\"http:\/\/lotushotel.vn\/wp-content\/uploads\/2021\/01\/quy-trinh-dat-phong-tai-lotus-hotel-xac-nhan-lai-van-de-dat-phong.jpg\")
<\/p>\n
Lotus Hotel x\u00e1c \u0111\u1ecbnh l\u1ea1i th\u1eddi gian kh\u00e1ch h\u00e0ng nh\u1eadn ph\u00f2ng<\/em><\/span><\/h3>\n– S\u1eeda \u0111\u1ed5i:<\/p>\n
\n- Ki\u1ec3m tra xem kh\u00e1ch s\u1ea1n c\u00f3 kh\u1ea3 n\u0103ng \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u m\u1edbi c\u1ee7a kh\u00e1ch hay kh\u00f4ng?<\/li>\n
- Kh\u1eb3ng \u0111\u1ecbnh l\u1ea1i v\u1edbi kh\u00e1ch v\u1ec1 s\u1ef1 thay \u0111\u1ed5i c\u1ee7a kh\u00e1ch.<\/li>\n<\/ul>\n
– H\u1ee7y b\u1ecf:<\/p>\n
\n- N\u1ebfu kh\u00e1ch mu\u1ed1n h\u1ee7y b\u1ecf \u0111\u1eb7t ph\u00f2ng th\u00ec nh\u00e2n vi\u00ean v\u1eabn ph\u1ea3i vui v\u1ebb, t\u1ebf nh\u1ecb v\u1edbi kh\u00e1ch, t\u00ecm hi\u1ec3u l\u00fd do kh\u00e1ch mu\u1ed1n h\u1ee7y v\u00e0 thuy\u1ebft ph\u1ee5c kh\u00e1ch th\u00eam m\u1ed9t l\u1ea7n n\u1eefa.<\/li>\n
- C\u1ea3m \u01a1n kh\u00e1ch \u0111\u00e3 th\u00f4ng b\u00e1o cho kh\u00e1ch s\u1ea1n v\u00e0 h\u1eb9n d\u1ecbp kh\u00e1c kh\u00e1ch s\u1ea1n \u0111\u01b0\u1ee3c \u0111\u00f3n kh\u00e1ch.<\/li>\n
- Trong tr\u01b0\u1eddng h\u1ee3p c\u1ea7n thi\u1ebft ph\u1ea3i th\u00f4ng b\u00e1o cho kh\u00e1ch v\u1ec1 s\u1ed1 ti\u1ec1n kh\u00e1ch ph\u1ea3i tr\u1ea3 cho vi\u1ec7c h\u1ee7y b\u1ecf \u0111\u1eb7t ph\u00f2ng.<\/li>\n<\/ul>\n
![\"Khi](\"http:\/\/lotushotel.vn\/wp-content\/uploads\/2021\/01\/quy-trinh-dat-phong-tai-lotus-hotel-giai-quyet-su-viec-khi-khach-hang-huy-lich-dat-phong.jpg\")
<\/p>\n
Khi kh\u00e1ch h\u00e0ng h\u1ee7y l\u1ecbch \u0111\u1eb7t ph\u00f2ng th\u00ec th\u00f4ng b\u00e1o cho kh\u00e1ch h\u00e0ng v\u1ec1 quy \u0111\u1ecbnh h\u1ee7y ph\u00f2ng<\/em><\/span><\/h3>\n>>>Xem th\u00eam:\u00a0B\u1ed9 ph\u1eadn l\u1ec5 t\u00e2n trong Lotus Hotel H\u1ea3i D\u01b0\u01a1ng<\/a>;\u00a0Nhi\u1ec7m v\u1ee5 c\u1ee7a c\u00e1c b\u1ed9 ph\u1eadn trong kh\u00e1ch s\u1ea1n<\/a><\/p>\nB8: T\u1ed5ng h\u1ee3p t\u00ecnh h\u00ecnh \u0111\u1eb7t ph\u00f2ng<\/h3>\n
H\u1eb1ng ng\u00e0y, nh\u00e2n vi\u00ean \u0111\u1eb7t ph\u00f2ng ph\u1ea3i chu\u1ea9n b\u1ecb danh s\u00e1ch kh\u00e1ch d\u1ee5 \u0111\u1ecbnh \u0111\u1ebfn v\u00e0 \u0111i trong ng\u00e0y nh\u1eb1m m\u1ee5c \u0111\u00edch gi\u00fap cho kh\u00e1ch s\u1ea1n n\u1eafm \u0111\u01b0\u1ee3c s\u1ed1 l\u01b0\u1ee3ng kh\u00e1ch v\u00e0 nh\u00e2n vi\u00ean L\u1ec5 t\u00e2n chu\u1ea9n b\u1ecb h\u1ed3 s\u01a1 thanh to\u00e1n cho kh\u00e1ch.<\/p>\n
M\u1ecdi th\u00f4ng tin chi ti\u1ebft h\u00e3y li\u00ean h\u1ec7 v\u1edbi ch\u00fang t\u00f4i \u0111\u1ec3 \u0111\u01b0\u1ee3c t\u01b0 v\u1ea5n v\u00e0 h\u1ed7 tr\u1ee3 t\u1eadn t\u00ecnh nh\u1ea5t.<\/p>\n
Purple Lotus Hotel<\/strong><\/p>\nHotline:<\/strong> 0902 056 389
\nAddress:<\/strong> 232 Tr\u01b0\u1eddng Chinh, P. T\u00e2n B\u00ecnh, Th\u00e0nh ph\u1ed1 H\u1ea3i D\u01b0\u01a1ng
\nEmail:<\/strong>\u00a0lotushotel.com.vn@gmail.com
\nFacebook:<\/strong> Purple Lotus Hotel<\/a><\/span>
\nWebsite:<\/strong> Lotus Hotel<\/a><\/p>","protected":false},"excerpt":{"rendered":"\u0110\u01b0\u1ee3c v\u00ed l\u00e0 g\u01b0\u01a1ng m\u1eb7t th\u01b0\u01a1ng hi\u1ec7u cho nh\u00e0 h\u00e0ng, kh\u00e1ch s\u1ea1n. C\u00f4ng vi\u1ec7c h\u00e0ng ng\u00e0y c\u1ee7a m\u1ed9t l\u1ec5 t\u00e2n c\u00f3 l\u1ebd v\u00ec th\u1ebf m\u00e0 b\u1eadn r\u1ed9n h\u01a1n. Ngo\u00e0i nhi\u1ec7m v\u1ee5 tr\u1ef1c qu\u1ea7y, h\u01b0\u1edbng d\u1eabn kh\u00e1ch h\u00e0ng l\u00e0m th\u1ee7 t\u1ee5c check-in, check-out l\u1ea5y th\u00f4ng tin, trao \u0111\u1ed5i m\u1ed9t s\u1ed1 v\u1ea5n \u0111\u1ec1 li\u00ean quan \u0111\u1ebfn d\u1ecbch […]\n","protected":false},"author":1,"featured_media":475,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-468","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-chua-phan-loai"],"_links":{"self":[{"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/posts\/468","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/comments?post=468"}],"version-history":[{"count":0,"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/posts\/468\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/media\/475"}],"wp:attachment":[{"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/media?parent=468"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/categories?post=468"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/tags?post=468"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
Ngu\u1ed3n kh\u00e1ch \u0111\u1eb7t ph\u00f2ng qua c\u00e1c \u0111\u1ea1i l\u00fd trung gian<\/h3>\n\n- \u0110\u1ea1i l\u00fd du l\u1ecbch<\/li>\n
- H\u00e3ng l\u1eef h\u00e0nh<\/li>\n
- H\u00e3ng h\u00e0ng kh\u00f4ng<\/li>\n
- V\u0103n ph\u00f2ng du l\u1ecbch \u0111\u1ecba ph\u01b0\u01a1ng<\/li>\n<\/ul>\n
<\/p>\n
Quy tr\u00ecnh \u0111\u1eb7t ph\u00f2ng t\u1ea1i Lotus Hotel ph\u1ea3i t\u00ecm hi\u1ec3u v\u1ec1 ngu\u1ed3n g\u1ed1c kh\u00e1ch h\u00e0ng li\u00ean l\u1ea1c<\/em><\/span><\/h3>\nNgu\u1ed3n kh\u00e1ch qua h\u1ec7 th\u1ed1ng \u0111\u1eb7t ph\u00f2ng trung t\u00e2m<\/h3>\n
H\u1ec7 th\u1ed1ng \u0111\u1eb7t ph\u00f2ng trung t\u00e2m th\u01b0\u1eddng \u0111\u01b0\u1ee3c thi\u1ebft l\u1eadp gi\u1eefa c\u00e1c kh\u00e1ch s\u1ea1n trong c\u00f9ng m\u1ed9t t\u1eadp \u0111o\u00e0n ho\u1eb7c c\u00e1c t\u1eadp \u0111o\u00e0n kh\u00e1ch s\u1ea1n kh\u00e1c nhau nh\u1eb1m m\u1ee5c \u0111\u00edch t\u1ea1o thu\u1eadn l\u1ee3i cho kh\u00e1ch h\u00e0ng trong vi\u1ec7c \u0111\u1eb7t ph\u00f2ng kh\u00e1ch s\u1ea1n.<\/p>\n
C\u00e1c lo\u1ea1i \u0111\u1eb7t ph\u00f2ng:<\/h2>\n\u0110\u1eb7t ph\u00f2ng c\u00f3 \u0111\u1ea3m b\u1ea3o: (Guaranteed Reservation)<\/h3>\n
\u0110\u1eb7t ph\u00f2ng c\u00f3 \u0111\u1ea3m b\u1ea3o l\u00e0 th\u1ecfa thu\u1eadn gi\u1eefa kh\u00e1ch s\u1ea1n v\u00e0 kh\u00e1ch, theo \u0111\u00f3 kh\u00e1ch s\u1ea1n ph\u1ea3i \u0111\u1ea3m b\u1ea3o gi\u1eef ph\u00f2ng cho kh\u00e1ch t\u1edbi th\u1eddi \u0111i\u1ec3m check – out c\u1ee7a ng\u00e0y h\u00f4m sau t\u00ednh theo ng\u00e0y kh\u00e1ch \u0111\u1ecbnh \u0111\u1ebfn. N\u1ebfu kh\u00e1ch kh\u00f4ng s\u1eed d\u1ee5ng ph\u00f2ng v\u00e0 kh\u00f4ng b\u00e1o h\u1ee7y, theo quy \u0111\u1ecbnh c\u1ee7a kh\u00e1ch s\u1ea1n th\u00ec kh\u00e1ch ph\u1ea3i \u0111\u1ec1n b\u00f9 ti\u1ec1n cho kh\u00e1ch s\u1ea1n.<\/p>\n
C\u00e1c ph\u01b0\u01a1ng th\u1ee9c \u0111\u1ea3m b\u1ea3o:<\/p>\n
\n- Thanh to\u00e1n tr\u01b0\u1edbc ti\u1ec1n ph\u00f2ng (Prepayment)<\/li>\n
- Ti\u1ec1n \u0111\u1eb7t c\u1ecdc (Deposit)<\/li>\n
- Th\u1ebb t\u00edn d\u1ee5ng (Credit card)<\/li>\n
- C\u00e1c \u0111\u1ea1i l\u00fd du l\u1ecbch, C\u00f4ng ty.<\/li>\n<\/ul>\n
<\/p>\n
Quy tr\u00ecnh \u0111\u1eb7t ph\u00f2ng t\u1ea1i Lotus Hotel y\u00eau c\u1ea7u kh\u00e1ch h\u00e0ng \u0111\u1eb7t c\u1ecdc ti\u1ec1n ph\u00f2ng<\/em><\/span><\/h3>\n\u0110\u1eb7t ph\u00f2ng kh\u00f4ng \u0111\u01b0\u1ee3c \u0111\u1ea3m b\u1ea3o (Non – guaranteed reservation)<\/h3>\n
\u0110\u1eb7t ph\u00f2ng kh\u00f4ng \u0111\u01b0\u1ee3c \u0111\u1ea3m b\u1ea3o l\u00e0 vi\u1ec7c \u0111\u0103ng k\u00fd gi\u1eef ch\u1ed7 tr\u01b0\u1edbc m\u00e0 kh\u00e1ch s\u1ea1n ch\u1ec9 gi\u1eef ph\u00f2ng cho kh\u00e1ch t\u1edbi m\u1ed9t th\u1eddi \u0111i\u1ec3m nh\u1ea5t \u0111\u1ecbnh tu\u1ef3 theo quy \u0111\u1ecbnh c\u1ee7a t\u1eebng kh\u00e1ch s\u1ea1n (th\u01b0\u1eddng l\u00e0 18.00pm \u2013 cancellation hour) c\u1ee7a ng\u00e0y kh\u00e1ch \u0111\u1ecbnh \u0111\u1ebfn.<\/p>\n
Quy tr\u00ecnh \u0111\u1eb7t ph\u00f2ng t\u1ea1i Lotus Hotel<\/h2>\nB1: Nh\u1eadn y\u00eau c\u1ea7u \u0111\u1eb7t ph\u00f2ng<\/h3>\n
Nh\u00e2n vi\u00ean \u0111\u1eb7t ph\u00f2ng ph\u1ea3i n\u1eafm \u0111\u01b0\u1ee3c \u0111\u1ea7y \u0111\u1ee7 nh\u1eefng th\u00f4ng tin c\u1ee7a kh\u00e1ch h\u00e0ng: T\u00ean kh\u00e1ch, t\u00ean \u0111o\u00e0n kh\u00e1ch, t\u00ean ng\u01b0\u1eddi \u0111\u0103ng k\u00fd. \u0110\u1ecba ch\u1ec9, s\u1ed1 \u0110T, S\u1ed1 kh\u00e1ch c\u00f9ng \u0111i, ng\u00e0y gi\u1edd \u0111\u1ebfn v\u00e0 s\u1ed1 \u0111\u00eam l\u01b0u tr\u00fa,… 0<\/p>\n
B2: X\u00e1c \u0111\u1ecbnh kh\u1ea3 n\u0103ng \u0111\u00e1p \u1ee9ng c\u1ee7a kh\u00e1ch s\u1ea1n:<\/h3>\n
Trong khi ti\u1ebfp nh\u1eadn y\u00eau c\u1ea7u \u0111\u1eb7t ph\u00f2ng c\u1ee7a kh\u00e1ch, nh\u00e2n vi\u00ean \u0111\u1eb7t ph\u00f2ng ph\u1ea3i ki\u1ec3m tra xem s\u1ed1 l\u01b0\u1ee3ng ph\u00f2ng v\u00e0 lo\u1ea1i ph\u00f2ng c\u00f2n tr\u1ed1ng (available room) c\u1ee7a kh\u00e1ch s\u1ea1n c\u00f3 \u0111\u00e1p \u1ee9ng y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch hay kh\u00f4ng? (Ki\u1ec3m tra tr\u00ean h\u1ec7 th\u1ed1ng ph\u1ea7n m\u1ec1m)<\/p>\n
<\/p>\n
Quy tr\u00ecnh \u0111\u1eb7t ph\u00f2ng t\u1ea1i Lotus Hotel ti\u1ebfp nh\u1eadn y\u00eau c\u1ea7u \u0111\u1eb7t ph\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng<\/em><\/span><\/h3>\nCh\u1ea5p nh\u1eadn Overbooking v\u1edbi m\u1ed9t t\u1ef7 l\u1ec7 ph\u1ea7n tr\u0103m nh\u1ea5t \u0111\u1ecbnh nh\u1eb1m t\u1ed1i \u0111a c\u00f4ng su\u1ea5t s\u1eed d\u1ee5ng ph\u00f2ng.<\/p>\n
\u00a0B3: Th\u1ecfa thu\u1eadn v\u00e0 thuy\u1ebft ph\u1ee5c vi\u1ec7c \u0111\u1eb7t ph\u00f2ng v\u1edbi kh\u00e1ch<\/h3>\n
S\u1ebd c\u00f3 2 tr\u01b0\u1eddng h\u1ee3p:<\/p>\n
– N\u1ebfu kh\u00e1ch s\u1ea1n c\u00f3 kh\u1ea3 n\u0103ng \u0111\u00e1p \u1ee9ng y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch:<\/strong><\/h4>\nTh\u00e2n vi\u00ean th\u00f4ng b\u00e1o l\u1ea1i cho kh\u00e1ch, th\u1ecfa thu\u1eadn v\u1ec1 gi\u00e1 ph\u00f2ng, c\u00e1c d\u1ecbch v\u1ee5 k\u00e8m theo v\u00e0 c\u00e1c y\u00eau c\u1ea7u \u0111\u1eb7c bi\u1ec7t kh\u00e1c.
\nNh\u00e2n vi\u00ean n\u00ean s\u1eed d\u1ee5ng 1 trong 3 ph\u01b0\u01a1ng ph\u00e1p b\u00e1n ph\u00f2ng sau:<\/p>\n
– Gi\u1edbi thi\u1ec7u m\u1ed9t s\u1ed1 lo\u1ea1i ph\u00f2ng cho kh\u00e1ch l\u1ef1a ch\u1ecdn<\/p>\n
\n- Nh\u00e2n vi\u00ean gi\u1edbi thi\u1ec7u cho kh\u00e1ch 2 -3 lo\u1ea1i gi\u00e1 ph\u00f2ng c\u1ee7a kh\u00e1ch s\u1ea1n v\u00e0 h\u1ecfi kh\u00e1ch th\u00edch lo\u1ea1i ph\u00f2ng n\u00e0o.<\/li>\n
- Kh\u00e1ch h\u00e0ng c\u00f3 khuynh h\u01b0\u1edbng l\u1ef1a ch\u1ecdn gi\u00e1 ph\u00f2ng \u1edf gi\u1eefa.<\/li>\n<\/ul>\n
<\/p>\n
Quy tr\u00ecnh \u0111\u1eb7t ph\u00f2ng t\u1ea1i Lotus Hotel t\u01b0 v\u1ea5n ch\u1ecdn ph\u00f2ng cho kh\u00e1ch h\u00e0ng<\/em><\/span><\/h3>\nPh\u01b0\u01a1ng ph\u00e1p n\u00e0y l\u00e0 c\u00e1ch b\u00e1n ph\u00f2ng d\u1ec5 th\u1ef1c hi\u1ec7n v\u00e0 c\u00f3 hi\u1ec7u qu\u1ea3 \u0111\u1ec3 h\u01b0\u1edbng kh\u00e1ch h\u00e0ng thu\u00ea ph\u00f2ng v\u1edbi m\u1ee9c gi\u00e1 TB, tr\u00e1nh kh\u00e1ch l\u1ef1a ch\u1ecdn v\u1edbi m\u1ee9c gi\u00e1 th\u1ea5p. Kh\u00e1ch kh\u00f4ng c\u1ea3m th\u1ea5y b\u1ecb \u00e1p l\u1ef1c t\u1eeb ph\u00eda nh\u00e2n vi\u00ean m\u00e0 h\u1ecd c\u1ea3m th\u1ea5y h\u1ecd t\u1ef1 quy\u1ebft \u0111\u1ecbnh l\u1ef1a ch\u1ecdn.<\/p>\n
– Gi\u1edbi thi\u1ec7u lo\u1ea1i ph\u00f2ng t\u1eeb m\u1ee9c cao tr\u1edf xu\u1ed1ng<\/p>\n
Nh\u00e2n vi\u00ean gi\u1edbi thi\u1ec7u v\u1edbi kh\u00e1ch lo\u1ea1i ph\u00f2ng c\u00f3 m\u1ee9c gi\u00e1 cao nh\u1ea5t v\u1edbi s\u1ef1 m\u00f4 t\u1ea3 ti\u1ec7n nghi, trang thi\u1ebft b\u1ecb c\u00f3 trong ph\u00f2ng. C\u00f3 2 kh\u1ea3 n\u0103ng x\u1ea3y ra:<\/p>\n
\n- Kh\u00e1ch \u0111\u1ed3ng \u00fd v\u1edbi m\u1ee9c gi\u00e1 ph\u00f2ng cao \u0111\u00f3.<\/li>\n
- Kh\u00e1ch kh\u00f4ng \u0111\u1ed3ng \u00fd v\u1edbi m\u1ee9c gi\u00e1 cao nh\u1ea5t.(Nh\u00e2n vi\u00ean s\u1ebd gi\u1edbi thi\u1ec7u ti\u1ebfp lo\u1ea1i ph\u00f2ng c\u00f3 gi\u00e1 th\u1ea5p h\u01a1n theo nguy\u00ean t\u1eafc t\u1eeb cao xu\u1ed1ng th\u1ea5p cho \u0111\u1ebfn khi kh\u00e1ch \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh l\u1ef1a ch\u1ecdn ph\u00f2ng)<\/li>\n<\/ul>\n
<\/p>\n
Quy tr\u00ecnh \u0111\u1eb7t ph\u00f2ng t\u1ea1i Lotus Hotel t\u01b0 v\u1ea5n kh\u00e1ch h\u00e0ng khi h\u1ebft ph\u00f2ng kh\u00e1ch h\u00e0ng<\/em><\/span><\/h3>\nNh\u00e2n vi\u00ean n\u00ean \u00e1p d\u1ee5ng ph\u01b0\u01a1ng ph\u00e1p n\u00e0y v\u1edbi \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch ch\u01b0a bi\u1ebft v\u1ec1 c\u00e1c lo\u1ea1i ph\u00f2ng c\u1ee7a kh\u00e1ch s\u1ea1n, v\u1edbi c\u00e1c \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch th\u01b0\u01a1ng gia, kh\u00e1ch \u0111i th\u01b0\u1edfng tu\u1ea7n tr\u0103ng m\u1eadt, kh\u00e1ch c\u00f3 kh\u1ea3 n\u0103ng thanh to\u00e1n cao.<\/p>\n
– Gi\u1edbi thi\u1ec7u ph\u00f2ng t\u1eeb m\u1ee9c gi\u00e1 y\u00eau c\u1ea7u l\u00ean lo\u1ea1i cao h\u01a1n<\/p>\n
\n- Ph\u01b0\u01a1ng ph\u00e1p n\u00e0y th\u01b0\u1eddng \u00e1p d\u1ee5ng v\u1edbi nh\u1eefng kh\u00e1ch h\u00e0ng \u0111\u1eb7t ph\u00f2ng tr\u01b0\u1edbc.<\/li>\n
- Khi kh\u00e1ch t\u1edbi l\u00e0m th\u1ee7 t\u1ee5c \u0111\u0103ng k\u00fd kh\u00e1ch s\u1ea1n, nh\u00e2n vi\u00ean L\u1ec5 t\u00e2n kh\u00e9o l\u00e9o g\u1ee3i \u00fd kh\u00e1ch thu\u00ea lo\u1ea1i ph\u00f2ng c\u00f3 m\u1ee9c gi\u00e1 cao h\u01a1n.<\/li>\n<\/ul>\n
– N\u1ebfu kh\u00e1ch s\u1ea1n kh\u00f4ng c\u00f3 kh\u1ea3 n\u0103ng \u0111\u00e1p \u1ee9ng y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch:<\/strong><\/h4>\nNh\u00e2n vi\u00ean \u0111\u1eb7t ph\u00f2ng n\u00ean kh\u00e9o l\u00e9o g\u1ee3i \u00fd cho kh\u00e1ch ph\u01b0\u01a1ng \u00e1n thay \u0111\u1ed5i (lo\u1ea1i ph\u00f2ng, ng\u00e0y \u0111\u1ebfn\u2026)
\nTr\u01b0\u1eddng h\u1ee3p kh\u00e1ch kh\u00f4ng \u0111\u1ed3ng \u00fd th\u00ec xin l\u1ed7i kh\u00e1ch v\u00e0 th\u00f4ng b\u00e1o v\u1edbi kh\u00e1ch \u0111\u01b0a t\u00ean kh\u00e1ch v\u00e0o danh s\u00e1ch kh\u00e1ch ch\u1edd (Waiting list).<\/p>\n
<\/p>\n
Quy tr\u00ecnh \u0111\u1eb7t ph\u00f2ng t\u1ea1i Lotus Hotel g\u1ee3i \u00fd c\u00e1c lo\u1ea1i ph\u00f2ng kh\u00e1c<\/em><\/span><\/h3>\nB4: Nh\u1eadp c\u00e1c th\u00f4ng tin \u0111\u1eb7t ph\u00f2ng – Quy tr\u00ecnh \u0111\u1eb7t ph\u00f2ng t\u1ea1i Lotus Hotel<\/h3>\n
Nh\u00e2n vi\u00ean L\u1ec5 t\u00e2n ti\u1ebfn h\u00e0nh nh\u1eadp c\u00e1c th\u00f4ng tin \u0111\u1eb7t ph\u00f2ng theo m\u1eabu c\u1ee7a kh\u00e1ch s\u1ea1n<\/p>\n
C\u00f3 2 lo\u1ea1i m\u1eabu \u0111\u1eb7t ph\u00f2ng:<\/p>\n
– M\u1eabu \u0111\u1eb7t ph\u00f2ng cho kh\u00e1ch l\u1ebb (Room Reservation Form)
\n– M\u1eabu \u0111\u1eb7t ph\u00f2ng cho kh\u00e1ch \u0111o\u00e0n (Group function sheet)<\/p>\n
B5 : Kh\u00e1ch s\u1ea1n kh\u1eb3ng \u0111\u1ecbnh l\u1ea1i vi\u1ec7c \u0111\u1eb7t ph\u00f2ng<\/h3>\n
Sau khi nh\u1eadn \u0111\u1eb7t ph\u00f2ng, nh\u00e2n vi\u00ean L\u1ec5 t\u00e2n ph\u1ea3i kh\u1eb3ng \u0111\u1ecbnh vi\u1ec7c \u0111\u1eb7t ph\u00f2ng v\u1edbi kh\u00e1ch b\u1eb1ng \u0110T, th\u01b0, Fax, ho\u1eb7c email theo quy \u0111\u1ecbnh c\u1ee7a kh\u00e1ch s\u1ea1n. X\u00e1c nh\u1eadn k\u0129 th\u00f4ng tin \u0111\u1eb7t ph\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng tr\u00e1nh sai s\u00f3t<\/p>\n
<\/p>\n
Lotus Hotel kh\u1eb3ng \u0111\u1ecbnh l\u1ea1i y\u00eau c\u1ea7u \u0111\u1eb7t ph\u00f2ng<\/em><\/span><\/h3>\nB6 : L\u01b0u th\u00f4ng tin \u0111\u1eb7t ph\u00f2ng<\/h3>\n
M\u1ecdi th\u00f4ng tin v\u1ec1 \u0111\u1eb7t ph\u00f2ng c\u1ee7a kh\u00e1ch ph\u1ea3i \u0111\u01b0\u1ee3c c\u1eadp nh\u1eadt v\u00e0 l\u01b0u gi\u1eef \u0111\u1ea7y \u0111\u1ee7 theo th\u1ee9 t\u1ef1 ng\u00e0y \u0111\u1ebfn v\u00e0 danh s\u00e1ch kh\u00e1ch \u0111\u01b0\u1ee3c x\u1ebfp theo v\u1ea7n A-Z.<\/p>\n
B7: Nh\u1eadn kh\u1eb3ng \u0111\u1ecbnh l\u1ea1i t\u1eeb kh\u00e1ch<\/h3>\n
Th\u00f4ng th\u01b0\u1eddng, c\u00e1c kh\u00e1ch s\u1ea1n y\u00eau c\u1ea7u kh\u00e1ch kh\u1eb3ng \u0111\u1ecbnh l\u1ea1i vi\u1ec7c \u0111\u1eb7t ph\u00f2ng tr\u01b0\u1edbc ng\u00e0y kh\u00e1ch \u0111\u1ebfn t\u00f9y theo quy \u0111\u1ecbnh c\u1ee7a t\u1eebng kh\u00e1ch s\u1ea1n t\u1ea1i c\u00e1c th\u1eddi \u0111i\u1ec3m kh\u00e1c nhau (th\u01b0\u1eddng l\u00e0 15 ng\u00e0y cho kh\u00e1ch \u0111o\u00e0n v\u00e0 3 ng\u00e0y cho kh\u00e1ch l\u1ebb)<\/p>\n
N\u1ebfu kh\u00e1ch c\u00f3 s\u1eeda \u0111\u1ed5i ho\u1eb7c h\u1ee7y b\u1ecf th\u00ec nh\u00e2n vi\u00ean ph\u1ea3i th\u1ef1c hi\u1ec7n c\u00e1c b\u01b0\u1edbc sau:<\/p>\n
\n- X\u00e1c \u0111\u1ecbnh l\u1ea1i phi\u1ebfu \u0111\u1eb7t ph\u00f2ng tr\u01b0\u1edbc \u0111\u00f3<\/li>\n
- Nh\u1eadn th\u00f4ng tin s\u1eeda \u0111\u1ed5i ho\u1eb7c h\u1ee7y b\u1ecf \u0111\u1eb7t ph\u00f2ng c\u1ee7a kh\u00e1ch<\/li>\n<\/ul>\n
<\/p>\n
Lotus Hotel x\u00e1c \u0111\u1ecbnh l\u1ea1i th\u1eddi gian kh\u00e1ch h\u00e0ng nh\u1eadn ph\u00f2ng<\/em><\/span><\/h3>\n– S\u1eeda \u0111\u1ed5i:<\/p>\n
\n- Ki\u1ec3m tra xem kh\u00e1ch s\u1ea1n c\u00f3 kh\u1ea3 n\u0103ng \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u m\u1edbi c\u1ee7a kh\u00e1ch hay kh\u00f4ng?<\/li>\n
- Kh\u1eb3ng \u0111\u1ecbnh l\u1ea1i v\u1edbi kh\u00e1ch v\u1ec1 s\u1ef1 thay \u0111\u1ed5i c\u1ee7a kh\u00e1ch.<\/li>\n<\/ul>\n
– H\u1ee7y b\u1ecf:<\/p>\n
\n- N\u1ebfu kh\u00e1ch mu\u1ed1n h\u1ee7y b\u1ecf \u0111\u1eb7t ph\u00f2ng th\u00ec nh\u00e2n vi\u00ean v\u1eabn ph\u1ea3i vui v\u1ebb, t\u1ebf nh\u1ecb v\u1edbi kh\u00e1ch, t\u00ecm hi\u1ec3u l\u00fd do kh\u00e1ch mu\u1ed1n h\u1ee7y v\u00e0 thuy\u1ebft ph\u1ee5c kh\u00e1ch th\u00eam m\u1ed9t l\u1ea7n n\u1eefa.<\/li>\n
- C\u1ea3m \u01a1n kh\u00e1ch \u0111\u00e3 th\u00f4ng b\u00e1o cho kh\u00e1ch s\u1ea1n v\u00e0 h\u1eb9n d\u1ecbp kh\u00e1c kh\u00e1ch s\u1ea1n \u0111\u01b0\u1ee3c \u0111\u00f3n kh\u00e1ch.<\/li>\n
- Trong tr\u01b0\u1eddng h\u1ee3p c\u1ea7n thi\u1ebft ph\u1ea3i th\u00f4ng b\u00e1o cho kh\u00e1ch v\u1ec1 s\u1ed1 ti\u1ec1n kh\u00e1ch ph\u1ea3i tr\u1ea3 cho vi\u1ec7c h\u1ee7y b\u1ecf \u0111\u1eb7t ph\u00f2ng.<\/li>\n<\/ul>\n
<\/p>\n
Khi kh\u00e1ch h\u00e0ng h\u1ee7y l\u1ecbch \u0111\u1eb7t ph\u00f2ng th\u00ec th\u00f4ng b\u00e1o cho kh\u00e1ch h\u00e0ng v\u1ec1 quy \u0111\u1ecbnh h\u1ee7y ph\u00f2ng<\/em><\/span><\/h3>\n>>>Xem th\u00eam:\u00a0B\u1ed9 ph\u1eadn l\u1ec5 t\u00e2n trong Lotus Hotel H\u1ea3i D\u01b0\u01a1ng<\/a>;\u00a0Nhi\u1ec7m v\u1ee5 c\u1ee7a c\u00e1c b\u1ed9 ph\u1eadn trong kh\u00e1ch s\u1ea1n<\/a><\/p>\nB8: T\u1ed5ng h\u1ee3p t\u00ecnh h\u00ecnh \u0111\u1eb7t ph\u00f2ng<\/h3>\n
H\u1eb1ng ng\u00e0y, nh\u00e2n vi\u00ean \u0111\u1eb7t ph\u00f2ng ph\u1ea3i chu\u1ea9n b\u1ecb danh s\u00e1ch kh\u00e1ch d\u1ee5 \u0111\u1ecbnh \u0111\u1ebfn v\u00e0 \u0111i trong ng\u00e0y nh\u1eb1m m\u1ee5c \u0111\u00edch gi\u00fap cho kh\u00e1ch s\u1ea1n n\u1eafm \u0111\u01b0\u1ee3c s\u1ed1 l\u01b0\u1ee3ng kh\u00e1ch v\u00e0 nh\u00e2n vi\u00ean L\u1ec5 t\u00e2n chu\u1ea9n b\u1ecb h\u1ed3 s\u01a1 thanh to\u00e1n cho kh\u00e1ch.<\/p>\n
M\u1ecdi th\u00f4ng tin chi ti\u1ebft h\u00e3y li\u00ean h\u1ec7 v\u1edbi ch\u00fang t\u00f4i \u0111\u1ec3 \u0111\u01b0\u1ee3c t\u01b0 v\u1ea5n v\u00e0 h\u1ed7 tr\u1ee3 t\u1eadn t\u00ecnh nh\u1ea5t.<\/p>\n
Purple Lotus Hotel<\/strong><\/p>\nHotline:<\/strong> 0902 056 389
\nAddress:<\/strong> 232 Tr\u01b0\u1eddng Chinh, P. T\u00e2n B\u00ecnh, Th\u00e0nh ph\u1ed1 H\u1ea3i D\u01b0\u01a1ng
\nEmail:<\/strong>\u00a0lotushotel.com.vn@gmail.com
\nFacebook:<\/strong> Purple Lotus Hotel<\/a><\/span>
\nWebsite:<\/strong> Lotus Hotel<\/a><\/p>","protected":false},"excerpt":{"rendered":"\u0110\u01b0\u1ee3c v\u00ed l\u00e0 g\u01b0\u01a1ng m\u1eb7t th\u01b0\u01a1ng hi\u1ec7u cho nh\u00e0 h\u00e0ng, kh\u00e1ch s\u1ea1n. C\u00f4ng vi\u1ec7c h\u00e0ng ng\u00e0y c\u1ee7a m\u1ed9t l\u1ec5 t\u00e2n c\u00f3 l\u1ebd v\u00ec th\u1ebf m\u00e0 b\u1eadn r\u1ed9n h\u01a1n. Ngo\u00e0i nhi\u1ec7m v\u1ee5 tr\u1ef1c qu\u1ea7y, h\u01b0\u1edbng d\u1eabn kh\u00e1ch h\u00e0ng l\u00e0m th\u1ee7 t\u1ee5c check-in, check-out l\u1ea5y th\u00f4ng tin, trao \u0111\u1ed5i m\u1ed9t s\u1ed1 v\u1ea5n \u0111\u1ec1 li\u00ean quan \u0111\u1ebfn d\u1ecbch […]\n","protected":false},"author":1,"featured_media":475,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-468","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-chua-phan-loai"],"_links":{"self":[{"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/posts\/468","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/comments?post=468"}],"version-history":[{"count":0,"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/posts\/468\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/media\/475"}],"wp:attachment":[{"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/media?parent=468"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/categories?post=468"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/tags?post=468"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
<\/p>\n
Quy tr\u00ecnh \u0111\u1eb7t ph\u00f2ng t\u1ea1i Lotus Hotel ph\u1ea3i t\u00ecm hi\u1ec3u v\u1ec1 ngu\u1ed3n g\u1ed1c kh\u00e1ch h\u00e0ng li\u00ean l\u1ea1c<\/em><\/span><\/h3>\nNgu\u1ed3n kh\u00e1ch qua h\u1ec7 th\u1ed1ng \u0111\u1eb7t ph\u00f2ng trung t\u00e2m<\/h3>\n
H\u1ec7 th\u1ed1ng \u0111\u1eb7t ph\u00f2ng trung t\u00e2m th\u01b0\u1eddng \u0111\u01b0\u1ee3c thi\u1ebft l\u1eadp gi\u1eefa c\u00e1c kh\u00e1ch s\u1ea1n trong c\u00f9ng m\u1ed9t t\u1eadp \u0111o\u00e0n ho\u1eb7c c\u00e1c t\u1eadp \u0111o\u00e0n kh\u00e1ch s\u1ea1n kh\u00e1c nhau nh\u1eb1m m\u1ee5c \u0111\u00edch t\u1ea1o thu\u1eadn l\u1ee3i cho kh\u00e1ch h\u00e0ng trong vi\u1ec7c \u0111\u1eb7t ph\u00f2ng kh\u00e1ch s\u1ea1n.<\/p>\n
C\u00e1c lo\u1ea1i \u0111\u1eb7t ph\u00f2ng:<\/h2>\n\u0110\u1eb7t ph\u00f2ng c\u00f3 \u0111\u1ea3m b\u1ea3o: (Guaranteed Reservation)<\/h3>\n
\u0110\u1eb7t ph\u00f2ng c\u00f3 \u0111\u1ea3m b\u1ea3o l\u00e0 th\u1ecfa thu\u1eadn gi\u1eefa kh\u00e1ch s\u1ea1n v\u00e0 kh\u00e1ch, theo \u0111\u00f3 kh\u00e1ch s\u1ea1n ph\u1ea3i \u0111\u1ea3m b\u1ea3o gi\u1eef ph\u00f2ng cho kh\u00e1ch t\u1edbi th\u1eddi \u0111i\u1ec3m check – out c\u1ee7a ng\u00e0y h\u00f4m sau t\u00ednh theo ng\u00e0y kh\u00e1ch \u0111\u1ecbnh \u0111\u1ebfn. N\u1ebfu kh\u00e1ch kh\u00f4ng s\u1eed d\u1ee5ng ph\u00f2ng v\u00e0 kh\u00f4ng b\u00e1o h\u1ee7y, theo quy \u0111\u1ecbnh c\u1ee7a kh\u00e1ch s\u1ea1n th\u00ec kh\u00e1ch ph\u1ea3i \u0111\u1ec1n b\u00f9 ti\u1ec1n cho kh\u00e1ch s\u1ea1n.<\/p>\n
C\u00e1c ph\u01b0\u01a1ng th\u1ee9c \u0111\u1ea3m b\u1ea3o:<\/p>\n
\n- Thanh to\u00e1n tr\u01b0\u1edbc ti\u1ec1n ph\u00f2ng (Prepayment)<\/li>\n
- Ti\u1ec1n \u0111\u1eb7t c\u1ecdc (Deposit)<\/li>\n
- Th\u1ebb t\u00edn d\u1ee5ng (Credit card)<\/li>\n
- C\u00e1c \u0111\u1ea1i l\u00fd du l\u1ecbch, C\u00f4ng ty.<\/li>\n<\/ul>\n
<\/p>\n
Quy tr\u00ecnh \u0111\u1eb7t ph\u00f2ng t\u1ea1i Lotus Hotel y\u00eau c\u1ea7u kh\u00e1ch h\u00e0ng \u0111\u1eb7t c\u1ecdc ti\u1ec1n ph\u00f2ng<\/em><\/span><\/h3>\n\u0110\u1eb7t ph\u00f2ng kh\u00f4ng \u0111\u01b0\u1ee3c \u0111\u1ea3m b\u1ea3o (Non – guaranteed reservation)<\/h3>\n
\u0110\u1eb7t ph\u00f2ng kh\u00f4ng \u0111\u01b0\u1ee3c \u0111\u1ea3m b\u1ea3o l\u00e0 vi\u1ec7c \u0111\u0103ng k\u00fd gi\u1eef ch\u1ed7 tr\u01b0\u1edbc m\u00e0 kh\u00e1ch s\u1ea1n ch\u1ec9 gi\u1eef ph\u00f2ng cho kh\u00e1ch t\u1edbi m\u1ed9t th\u1eddi \u0111i\u1ec3m nh\u1ea5t \u0111\u1ecbnh tu\u1ef3 theo quy \u0111\u1ecbnh c\u1ee7a t\u1eebng kh\u00e1ch s\u1ea1n (th\u01b0\u1eddng l\u00e0 18.00pm \u2013 cancellation hour) c\u1ee7a ng\u00e0y kh\u00e1ch \u0111\u1ecbnh \u0111\u1ebfn.<\/p>\n
Quy tr\u00ecnh \u0111\u1eb7t ph\u00f2ng t\u1ea1i Lotus Hotel<\/h2>\nB1: Nh\u1eadn y\u00eau c\u1ea7u \u0111\u1eb7t ph\u00f2ng<\/h3>\n
Nh\u00e2n vi\u00ean \u0111\u1eb7t ph\u00f2ng ph\u1ea3i n\u1eafm \u0111\u01b0\u1ee3c \u0111\u1ea7y \u0111\u1ee7 nh\u1eefng th\u00f4ng tin c\u1ee7a kh\u00e1ch h\u00e0ng: T\u00ean kh\u00e1ch, t\u00ean \u0111o\u00e0n kh\u00e1ch, t\u00ean ng\u01b0\u1eddi \u0111\u0103ng k\u00fd. \u0110\u1ecba ch\u1ec9, s\u1ed1 \u0110T, S\u1ed1 kh\u00e1ch c\u00f9ng \u0111i, ng\u00e0y gi\u1edd \u0111\u1ebfn v\u00e0 s\u1ed1 \u0111\u00eam l\u01b0u tr\u00fa,… 0<\/p>\n
B2: X\u00e1c \u0111\u1ecbnh kh\u1ea3 n\u0103ng \u0111\u00e1p \u1ee9ng c\u1ee7a kh\u00e1ch s\u1ea1n:<\/h3>\n
Trong khi ti\u1ebfp nh\u1eadn y\u00eau c\u1ea7u \u0111\u1eb7t ph\u00f2ng c\u1ee7a kh\u00e1ch, nh\u00e2n vi\u00ean \u0111\u1eb7t ph\u00f2ng ph\u1ea3i ki\u1ec3m tra xem s\u1ed1 l\u01b0\u1ee3ng ph\u00f2ng v\u00e0 lo\u1ea1i ph\u00f2ng c\u00f2n tr\u1ed1ng (available room) c\u1ee7a kh\u00e1ch s\u1ea1n c\u00f3 \u0111\u00e1p \u1ee9ng y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch hay kh\u00f4ng? (Ki\u1ec3m tra tr\u00ean h\u1ec7 th\u1ed1ng ph\u1ea7n m\u1ec1m)<\/p>\n
<\/p>\n
Quy tr\u00ecnh \u0111\u1eb7t ph\u00f2ng t\u1ea1i Lotus Hotel ti\u1ebfp nh\u1eadn y\u00eau c\u1ea7u \u0111\u1eb7t ph\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng<\/em><\/span><\/h3>\nCh\u1ea5p nh\u1eadn Overbooking v\u1edbi m\u1ed9t t\u1ef7 l\u1ec7 ph\u1ea7n tr\u0103m nh\u1ea5t \u0111\u1ecbnh nh\u1eb1m t\u1ed1i \u0111a c\u00f4ng su\u1ea5t s\u1eed d\u1ee5ng ph\u00f2ng.<\/p>\n
\u00a0B3: Th\u1ecfa thu\u1eadn v\u00e0 thuy\u1ebft ph\u1ee5c vi\u1ec7c \u0111\u1eb7t ph\u00f2ng v\u1edbi kh\u00e1ch<\/h3>\n
S\u1ebd c\u00f3 2 tr\u01b0\u1eddng h\u1ee3p:<\/p>\n
– N\u1ebfu kh\u00e1ch s\u1ea1n c\u00f3 kh\u1ea3 n\u0103ng \u0111\u00e1p \u1ee9ng y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch:<\/strong><\/h4>\nTh\u00e2n vi\u00ean th\u00f4ng b\u00e1o l\u1ea1i cho kh\u00e1ch, th\u1ecfa thu\u1eadn v\u1ec1 gi\u00e1 ph\u00f2ng, c\u00e1c d\u1ecbch v\u1ee5 k\u00e8m theo v\u00e0 c\u00e1c y\u00eau c\u1ea7u \u0111\u1eb7c bi\u1ec7t kh\u00e1c.
\nNh\u00e2n vi\u00ean n\u00ean s\u1eed d\u1ee5ng 1 trong 3 ph\u01b0\u01a1ng ph\u00e1p b\u00e1n ph\u00f2ng sau:<\/p>\n
– Gi\u1edbi thi\u1ec7u m\u1ed9t s\u1ed1 lo\u1ea1i ph\u00f2ng cho kh\u00e1ch l\u1ef1a ch\u1ecdn<\/p>\n
\n- Nh\u00e2n vi\u00ean gi\u1edbi thi\u1ec7u cho kh\u00e1ch 2 -3 lo\u1ea1i gi\u00e1 ph\u00f2ng c\u1ee7a kh\u00e1ch s\u1ea1n v\u00e0 h\u1ecfi kh\u00e1ch th\u00edch lo\u1ea1i ph\u00f2ng n\u00e0o.<\/li>\n
- Kh\u00e1ch h\u00e0ng c\u00f3 khuynh h\u01b0\u1edbng l\u1ef1a ch\u1ecdn gi\u00e1 ph\u00f2ng \u1edf gi\u1eefa.<\/li>\n<\/ul>\n
<\/p>\n
Quy tr\u00ecnh \u0111\u1eb7t ph\u00f2ng t\u1ea1i Lotus Hotel t\u01b0 v\u1ea5n ch\u1ecdn ph\u00f2ng cho kh\u00e1ch h\u00e0ng<\/em><\/span><\/h3>\nPh\u01b0\u01a1ng ph\u00e1p n\u00e0y l\u00e0 c\u00e1ch b\u00e1n ph\u00f2ng d\u1ec5 th\u1ef1c hi\u1ec7n v\u00e0 c\u00f3 hi\u1ec7u qu\u1ea3 \u0111\u1ec3 h\u01b0\u1edbng kh\u00e1ch h\u00e0ng thu\u00ea ph\u00f2ng v\u1edbi m\u1ee9c gi\u00e1 TB, tr\u00e1nh kh\u00e1ch l\u1ef1a ch\u1ecdn v\u1edbi m\u1ee9c gi\u00e1 th\u1ea5p. Kh\u00e1ch kh\u00f4ng c\u1ea3m th\u1ea5y b\u1ecb \u00e1p l\u1ef1c t\u1eeb ph\u00eda nh\u00e2n vi\u00ean m\u00e0 h\u1ecd c\u1ea3m th\u1ea5y h\u1ecd t\u1ef1 quy\u1ebft \u0111\u1ecbnh l\u1ef1a ch\u1ecdn.<\/p>\n
– Gi\u1edbi thi\u1ec7u lo\u1ea1i ph\u00f2ng t\u1eeb m\u1ee9c cao tr\u1edf xu\u1ed1ng<\/p>\n
Nh\u00e2n vi\u00ean gi\u1edbi thi\u1ec7u v\u1edbi kh\u00e1ch lo\u1ea1i ph\u00f2ng c\u00f3 m\u1ee9c gi\u00e1 cao nh\u1ea5t v\u1edbi s\u1ef1 m\u00f4 t\u1ea3 ti\u1ec7n nghi, trang thi\u1ebft b\u1ecb c\u00f3 trong ph\u00f2ng. C\u00f3 2 kh\u1ea3 n\u0103ng x\u1ea3y ra:<\/p>\n
\n- Kh\u00e1ch \u0111\u1ed3ng \u00fd v\u1edbi m\u1ee9c gi\u00e1 ph\u00f2ng cao \u0111\u00f3.<\/li>\n
- Kh\u00e1ch kh\u00f4ng \u0111\u1ed3ng \u00fd v\u1edbi m\u1ee9c gi\u00e1 cao nh\u1ea5t.(Nh\u00e2n vi\u00ean s\u1ebd gi\u1edbi thi\u1ec7u ti\u1ebfp lo\u1ea1i ph\u00f2ng c\u00f3 gi\u00e1 th\u1ea5p h\u01a1n theo nguy\u00ean t\u1eafc t\u1eeb cao xu\u1ed1ng th\u1ea5p cho \u0111\u1ebfn khi kh\u00e1ch \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh l\u1ef1a ch\u1ecdn ph\u00f2ng)<\/li>\n<\/ul>\n
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Quy tr\u00ecnh \u0111\u1eb7t ph\u00f2ng t\u1ea1i Lotus Hotel t\u01b0 v\u1ea5n kh\u00e1ch h\u00e0ng khi h\u1ebft ph\u00f2ng kh\u00e1ch h\u00e0ng<\/em><\/span><\/h3>\nNh\u00e2n vi\u00ean n\u00ean \u00e1p d\u1ee5ng ph\u01b0\u01a1ng ph\u00e1p n\u00e0y v\u1edbi \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch ch\u01b0a bi\u1ebft v\u1ec1 c\u00e1c lo\u1ea1i ph\u00f2ng c\u1ee7a kh\u00e1ch s\u1ea1n, v\u1edbi c\u00e1c \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch th\u01b0\u01a1ng gia, kh\u00e1ch \u0111i th\u01b0\u1edfng tu\u1ea7n tr\u0103ng m\u1eadt, kh\u00e1ch c\u00f3 kh\u1ea3 n\u0103ng thanh to\u00e1n cao.<\/p>\n
– Gi\u1edbi thi\u1ec7u ph\u00f2ng t\u1eeb m\u1ee9c gi\u00e1 y\u00eau c\u1ea7u l\u00ean lo\u1ea1i cao h\u01a1n<\/p>\n
\n- Ph\u01b0\u01a1ng ph\u00e1p n\u00e0y th\u01b0\u1eddng \u00e1p d\u1ee5ng v\u1edbi nh\u1eefng kh\u00e1ch h\u00e0ng \u0111\u1eb7t ph\u00f2ng tr\u01b0\u1edbc.<\/li>\n
- Khi kh\u00e1ch t\u1edbi l\u00e0m th\u1ee7 t\u1ee5c \u0111\u0103ng k\u00fd kh\u00e1ch s\u1ea1n, nh\u00e2n vi\u00ean L\u1ec5 t\u00e2n kh\u00e9o l\u00e9o g\u1ee3i \u00fd kh\u00e1ch thu\u00ea lo\u1ea1i ph\u00f2ng c\u00f3 m\u1ee9c gi\u00e1 cao h\u01a1n.<\/li>\n<\/ul>\n
– N\u1ebfu kh\u00e1ch s\u1ea1n kh\u00f4ng c\u00f3 kh\u1ea3 n\u0103ng \u0111\u00e1p \u1ee9ng y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch:<\/strong><\/h4>\nNh\u00e2n vi\u00ean \u0111\u1eb7t ph\u00f2ng n\u00ean kh\u00e9o l\u00e9o g\u1ee3i \u00fd cho kh\u00e1ch ph\u01b0\u01a1ng \u00e1n thay \u0111\u1ed5i (lo\u1ea1i ph\u00f2ng, ng\u00e0y \u0111\u1ebfn\u2026)
\nTr\u01b0\u1eddng h\u1ee3p kh\u00e1ch kh\u00f4ng \u0111\u1ed3ng \u00fd th\u00ec xin l\u1ed7i kh\u00e1ch v\u00e0 th\u00f4ng b\u00e1o v\u1edbi kh\u00e1ch \u0111\u01b0a t\u00ean kh\u00e1ch v\u00e0o danh s\u00e1ch kh\u00e1ch ch\u1edd (Waiting list).<\/p>\n
<\/p>\n
Quy tr\u00ecnh \u0111\u1eb7t ph\u00f2ng t\u1ea1i Lotus Hotel g\u1ee3i \u00fd c\u00e1c lo\u1ea1i ph\u00f2ng kh\u00e1c<\/em><\/span><\/h3>\nB4: Nh\u1eadp c\u00e1c th\u00f4ng tin \u0111\u1eb7t ph\u00f2ng – Quy tr\u00ecnh \u0111\u1eb7t ph\u00f2ng t\u1ea1i Lotus Hotel<\/h3>\n
Nh\u00e2n vi\u00ean L\u1ec5 t\u00e2n ti\u1ebfn h\u00e0nh nh\u1eadp c\u00e1c th\u00f4ng tin \u0111\u1eb7t ph\u00f2ng theo m\u1eabu c\u1ee7a kh\u00e1ch s\u1ea1n<\/p>\n
C\u00f3 2 lo\u1ea1i m\u1eabu \u0111\u1eb7t ph\u00f2ng:<\/p>\n
– M\u1eabu \u0111\u1eb7t ph\u00f2ng cho kh\u00e1ch l\u1ebb (Room Reservation Form)
\n– M\u1eabu \u0111\u1eb7t ph\u00f2ng cho kh\u00e1ch \u0111o\u00e0n (Group function sheet)<\/p>\n
B5 : Kh\u00e1ch s\u1ea1n kh\u1eb3ng \u0111\u1ecbnh l\u1ea1i vi\u1ec7c \u0111\u1eb7t ph\u00f2ng<\/h3>\n
Sau khi nh\u1eadn \u0111\u1eb7t ph\u00f2ng, nh\u00e2n vi\u00ean L\u1ec5 t\u00e2n ph\u1ea3i kh\u1eb3ng \u0111\u1ecbnh vi\u1ec7c \u0111\u1eb7t ph\u00f2ng v\u1edbi kh\u00e1ch b\u1eb1ng \u0110T, th\u01b0, Fax, ho\u1eb7c email theo quy \u0111\u1ecbnh c\u1ee7a kh\u00e1ch s\u1ea1n. X\u00e1c nh\u1eadn k\u0129 th\u00f4ng tin \u0111\u1eb7t ph\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng tr\u00e1nh sai s\u00f3t<\/p>\n
<\/p>\n
Lotus Hotel kh\u1eb3ng \u0111\u1ecbnh l\u1ea1i y\u00eau c\u1ea7u \u0111\u1eb7t ph\u00f2ng<\/em><\/span><\/h3>\nB6 : L\u01b0u th\u00f4ng tin \u0111\u1eb7t ph\u00f2ng<\/h3>\n
M\u1ecdi th\u00f4ng tin v\u1ec1 \u0111\u1eb7t ph\u00f2ng c\u1ee7a kh\u00e1ch ph\u1ea3i \u0111\u01b0\u1ee3c c\u1eadp nh\u1eadt v\u00e0 l\u01b0u gi\u1eef \u0111\u1ea7y \u0111\u1ee7 theo th\u1ee9 t\u1ef1 ng\u00e0y \u0111\u1ebfn v\u00e0 danh s\u00e1ch kh\u00e1ch \u0111\u01b0\u1ee3c x\u1ebfp theo v\u1ea7n A-Z.<\/p>\n
B7: Nh\u1eadn kh\u1eb3ng \u0111\u1ecbnh l\u1ea1i t\u1eeb kh\u00e1ch<\/h3>\n
Th\u00f4ng th\u01b0\u1eddng, c\u00e1c kh\u00e1ch s\u1ea1n y\u00eau c\u1ea7u kh\u00e1ch kh\u1eb3ng \u0111\u1ecbnh l\u1ea1i vi\u1ec7c \u0111\u1eb7t ph\u00f2ng tr\u01b0\u1edbc ng\u00e0y kh\u00e1ch \u0111\u1ebfn t\u00f9y theo quy \u0111\u1ecbnh c\u1ee7a t\u1eebng kh\u00e1ch s\u1ea1n t\u1ea1i c\u00e1c th\u1eddi \u0111i\u1ec3m kh\u00e1c nhau (th\u01b0\u1eddng l\u00e0 15 ng\u00e0y cho kh\u00e1ch \u0111o\u00e0n v\u00e0 3 ng\u00e0y cho kh\u00e1ch l\u1ebb)<\/p>\n
N\u1ebfu kh\u00e1ch c\u00f3 s\u1eeda \u0111\u1ed5i ho\u1eb7c h\u1ee7y b\u1ecf th\u00ec nh\u00e2n vi\u00ean ph\u1ea3i th\u1ef1c hi\u1ec7n c\u00e1c b\u01b0\u1edbc sau:<\/p>\n
\n- X\u00e1c \u0111\u1ecbnh l\u1ea1i phi\u1ebfu \u0111\u1eb7t ph\u00f2ng tr\u01b0\u1edbc \u0111\u00f3<\/li>\n
- Nh\u1eadn th\u00f4ng tin s\u1eeda \u0111\u1ed5i ho\u1eb7c h\u1ee7y b\u1ecf \u0111\u1eb7t ph\u00f2ng c\u1ee7a kh\u00e1ch<\/li>\n<\/ul>\n
<\/p>\n
Lotus Hotel x\u00e1c \u0111\u1ecbnh l\u1ea1i th\u1eddi gian kh\u00e1ch h\u00e0ng nh\u1eadn ph\u00f2ng<\/em><\/span><\/h3>\n– S\u1eeda \u0111\u1ed5i:<\/p>\n
\n- Ki\u1ec3m tra xem kh\u00e1ch s\u1ea1n c\u00f3 kh\u1ea3 n\u0103ng \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u m\u1edbi c\u1ee7a kh\u00e1ch hay kh\u00f4ng?<\/li>\n
- Kh\u1eb3ng \u0111\u1ecbnh l\u1ea1i v\u1edbi kh\u00e1ch v\u1ec1 s\u1ef1 thay \u0111\u1ed5i c\u1ee7a kh\u00e1ch.<\/li>\n<\/ul>\n
– H\u1ee7y b\u1ecf:<\/p>\n
\n- N\u1ebfu kh\u00e1ch mu\u1ed1n h\u1ee7y b\u1ecf \u0111\u1eb7t ph\u00f2ng th\u00ec nh\u00e2n vi\u00ean v\u1eabn ph\u1ea3i vui v\u1ebb, t\u1ebf nh\u1ecb v\u1edbi kh\u00e1ch, t\u00ecm hi\u1ec3u l\u00fd do kh\u00e1ch mu\u1ed1n h\u1ee7y v\u00e0 thuy\u1ebft ph\u1ee5c kh\u00e1ch th\u00eam m\u1ed9t l\u1ea7n n\u1eefa.<\/li>\n
- C\u1ea3m \u01a1n kh\u00e1ch \u0111\u00e3 th\u00f4ng b\u00e1o cho kh\u00e1ch s\u1ea1n v\u00e0 h\u1eb9n d\u1ecbp kh\u00e1c kh\u00e1ch s\u1ea1n \u0111\u01b0\u1ee3c \u0111\u00f3n kh\u00e1ch.<\/li>\n
- Trong tr\u01b0\u1eddng h\u1ee3p c\u1ea7n thi\u1ebft ph\u1ea3i th\u00f4ng b\u00e1o cho kh\u00e1ch v\u1ec1 s\u1ed1 ti\u1ec1n kh\u00e1ch ph\u1ea3i tr\u1ea3 cho vi\u1ec7c h\u1ee7y b\u1ecf \u0111\u1eb7t ph\u00f2ng.<\/li>\n<\/ul>\n
<\/p>\n
Khi kh\u00e1ch h\u00e0ng h\u1ee7y l\u1ecbch \u0111\u1eb7t ph\u00f2ng th\u00ec th\u00f4ng b\u00e1o cho kh\u00e1ch h\u00e0ng v\u1ec1 quy \u0111\u1ecbnh h\u1ee7y ph\u00f2ng<\/em><\/span><\/h3>\n>>>Xem th\u00eam:\u00a0B\u1ed9 ph\u1eadn l\u1ec5 t\u00e2n trong Lotus Hotel H\u1ea3i D\u01b0\u01a1ng<\/a>;\u00a0Nhi\u1ec7m v\u1ee5 c\u1ee7a c\u00e1c b\u1ed9 ph\u1eadn trong kh\u00e1ch s\u1ea1n<\/a><\/p>\nB8: T\u1ed5ng h\u1ee3p t\u00ecnh h\u00ecnh \u0111\u1eb7t ph\u00f2ng<\/h3>\n
H\u1eb1ng ng\u00e0y, nh\u00e2n vi\u00ean \u0111\u1eb7t ph\u00f2ng ph\u1ea3i chu\u1ea9n b\u1ecb danh s\u00e1ch kh\u00e1ch d\u1ee5 \u0111\u1ecbnh \u0111\u1ebfn v\u00e0 \u0111i trong ng\u00e0y nh\u1eb1m m\u1ee5c \u0111\u00edch gi\u00fap cho kh\u00e1ch s\u1ea1n n\u1eafm \u0111\u01b0\u1ee3c s\u1ed1 l\u01b0\u1ee3ng kh\u00e1ch v\u00e0 nh\u00e2n vi\u00ean L\u1ec5 t\u00e2n chu\u1ea9n b\u1ecb h\u1ed3 s\u01a1 thanh to\u00e1n cho kh\u00e1ch.<\/p>\n
M\u1ecdi th\u00f4ng tin chi ti\u1ebft h\u00e3y li\u00ean h\u1ec7 v\u1edbi ch\u00fang t\u00f4i \u0111\u1ec3 \u0111\u01b0\u1ee3c t\u01b0 v\u1ea5n v\u00e0 h\u1ed7 tr\u1ee3 t\u1eadn t\u00ecnh nh\u1ea5t.<\/p>\n
Purple Lotus Hotel<\/strong><\/p>\nHotline:<\/strong> 0902 056 389
\nAddress:<\/strong> 232 Tr\u01b0\u1eddng Chinh, P. T\u00e2n B\u00ecnh, Th\u00e0nh ph\u1ed1 H\u1ea3i D\u01b0\u01a1ng
\nEmail:<\/strong>\u00a0lotushotel.com.vn@gmail.com
\nFacebook:<\/strong> Purple Lotus Hotel<\/a><\/span>
\nWebsite:<\/strong> Lotus Hotel<\/a><\/p>","protected":false},"excerpt":{"rendered":"\u0110\u01b0\u1ee3c v\u00ed l\u00e0 g\u01b0\u01a1ng m\u1eb7t th\u01b0\u01a1ng hi\u1ec7u cho nh\u00e0 h\u00e0ng, kh\u00e1ch s\u1ea1n. C\u00f4ng vi\u1ec7c h\u00e0ng ng\u00e0y c\u1ee7a m\u1ed9t l\u1ec5 t\u00e2n c\u00f3 l\u1ebd v\u00ec th\u1ebf m\u00e0 b\u1eadn r\u1ed9n h\u01a1n. Ngo\u00e0i nhi\u1ec7m v\u1ee5 tr\u1ef1c qu\u1ea7y, h\u01b0\u1edbng d\u1eabn kh\u00e1ch h\u00e0ng l\u00e0m th\u1ee7 t\u1ee5c check-in, check-out l\u1ea5y th\u00f4ng tin, trao \u0111\u1ed5i m\u1ed9t s\u1ed1 v\u1ea5n \u0111\u1ec1 li\u00ean quan \u0111\u1ebfn d\u1ecbch […]\n","protected":false},"author":1,"featured_media":475,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-468","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-chua-phan-loai"],"_links":{"self":[{"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/posts\/468","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/comments?post=468"}],"version-history":[{"count":0,"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/posts\/468\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/media\/475"}],"wp:attachment":[{"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/media?parent=468"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/categories?post=468"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/tags?post=468"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\u0110\u1eb7t ph\u00f2ng c\u00f3 \u0111\u1ea3m b\u1ea3o: (Guaranteed Reservation)<\/h3>\n
<\/p>\n
Quy tr\u00ecnh \u0111\u1eb7t ph\u00f2ng t\u1ea1i Lotus Hotel y\u00eau c\u1ea7u kh\u00e1ch h\u00e0ng \u0111\u1eb7t c\u1ecdc ti\u1ec1n ph\u00f2ng<\/em><\/span><\/h3>\n\u0110\u1eb7t ph\u00f2ng kh\u00f4ng \u0111\u01b0\u1ee3c \u0111\u1ea3m b\u1ea3o (Non – guaranteed reservation)<\/h3>\n
\u0110\u1eb7t ph\u00f2ng kh\u00f4ng \u0111\u01b0\u1ee3c \u0111\u1ea3m b\u1ea3o l\u00e0 vi\u1ec7c \u0111\u0103ng k\u00fd gi\u1eef ch\u1ed7 tr\u01b0\u1edbc m\u00e0 kh\u00e1ch s\u1ea1n ch\u1ec9 gi\u1eef ph\u00f2ng cho kh\u00e1ch t\u1edbi m\u1ed9t th\u1eddi \u0111i\u1ec3m nh\u1ea5t \u0111\u1ecbnh tu\u1ef3 theo quy \u0111\u1ecbnh c\u1ee7a t\u1eebng kh\u00e1ch s\u1ea1n (th\u01b0\u1eddng l\u00e0 18.00pm \u2013 cancellation hour) c\u1ee7a ng\u00e0y kh\u00e1ch \u0111\u1ecbnh \u0111\u1ebfn.<\/p>\n
Quy tr\u00ecnh \u0111\u1eb7t ph\u00f2ng t\u1ea1i Lotus Hotel<\/h2>\nB1: Nh\u1eadn y\u00eau c\u1ea7u \u0111\u1eb7t ph\u00f2ng<\/h3>\n
Nh\u00e2n vi\u00ean \u0111\u1eb7t ph\u00f2ng ph\u1ea3i n\u1eafm \u0111\u01b0\u1ee3c \u0111\u1ea7y \u0111\u1ee7 nh\u1eefng th\u00f4ng tin c\u1ee7a kh\u00e1ch h\u00e0ng: T\u00ean kh\u00e1ch, t\u00ean \u0111o\u00e0n kh\u00e1ch, t\u00ean ng\u01b0\u1eddi \u0111\u0103ng k\u00fd. \u0110\u1ecba ch\u1ec9, s\u1ed1 \u0110T, S\u1ed1 kh\u00e1ch c\u00f9ng \u0111i, ng\u00e0y gi\u1edd \u0111\u1ebfn v\u00e0 s\u1ed1 \u0111\u00eam l\u01b0u tr\u00fa,… 0<\/p>\n
B2: X\u00e1c \u0111\u1ecbnh kh\u1ea3 n\u0103ng \u0111\u00e1p \u1ee9ng c\u1ee7a kh\u00e1ch s\u1ea1n:<\/h3>\n
Trong khi ti\u1ebfp nh\u1eadn y\u00eau c\u1ea7u \u0111\u1eb7t ph\u00f2ng c\u1ee7a kh\u00e1ch, nh\u00e2n vi\u00ean \u0111\u1eb7t ph\u00f2ng ph\u1ea3i ki\u1ec3m tra xem s\u1ed1 l\u01b0\u1ee3ng ph\u00f2ng v\u00e0 lo\u1ea1i ph\u00f2ng c\u00f2n tr\u1ed1ng (available room) c\u1ee7a kh\u00e1ch s\u1ea1n c\u00f3 \u0111\u00e1p \u1ee9ng y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch hay kh\u00f4ng? (Ki\u1ec3m tra tr\u00ean h\u1ec7 th\u1ed1ng ph\u1ea7n m\u1ec1m)<\/p>\n
<\/p>\n
Quy tr\u00ecnh \u0111\u1eb7t ph\u00f2ng t\u1ea1i Lotus Hotel ti\u1ebfp nh\u1eadn y\u00eau c\u1ea7u \u0111\u1eb7t ph\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng<\/em><\/span><\/h3>\nCh\u1ea5p nh\u1eadn Overbooking v\u1edbi m\u1ed9t t\u1ef7 l\u1ec7 ph\u1ea7n tr\u0103m nh\u1ea5t \u0111\u1ecbnh nh\u1eb1m t\u1ed1i \u0111a c\u00f4ng su\u1ea5t s\u1eed d\u1ee5ng ph\u00f2ng.<\/p>\n
\u00a0B3: Th\u1ecfa thu\u1eadn v\u00e0 thuy\u1ebft ph\u1ee5c vi\u1ec7c \u0111\u1eb7t ph\u00f2ng v\u1edbi kh\u00e1ch<\/h3>\n
S\u1ebd c\u00f3 2 tr\u01b0\u1eddng h\u1ee3p:<\/p>\n
– N\u1ebfu kh\u00e1ch s\u1ea1n c\u00f3 kh\u1ea3 n\u0103ng \u0111\u00e1p \u1ee9ng y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch:<\/strong><\/h4>\nTh\u00e2n vi\u00ean th\u00f4ng b\u00e1o l\u1ea1i cho kh\u00e1ch, th\u1ecfa thu\u1eadn v\u1ec1 gi\u00e1 ph\u00f2ng, c\u00e1c d\u1ecbch v\u1ee5 k\u00e8m theo v\u00e0 c\u00e1c y\u00eau c\u1ea7u \u0111\u1eb7c bi\u1ec7t kh\u00e1c.
\nNh\u00e2n vi\u00ean n\u00ean s\u1eed d\u1ee5ng 1 trong 3 ph\u01b0\u01a1ng ph\u00e1p b\u00e1n ph\u00f2ng sau:<\/p>\n
– Gi\u1edbi thi\u1ec7u m\u1ed9t s\u1ed1 lo\u1ea1i ph\u00f2ng cho kh\u00e1ch l\u1ef1a ch\u1ecdn<\/p>\n
\n- Nh\u00e2n vi\u00ean gi\u1edbi thi\u1ec7u cho kh\u00e1ch 2 -3 lo\u1ea1i gi\u00e1 ph\u00f2ng c\u1ee7a kh\u00e1ch s\u1ea1n v\u00e0 h\u1ecfi kh\u00e1ch th\u00edch lo\u1ea1i ph\u00f2ng n\u00e0o.<\/li>\n
- Kh\u00e1ch h\u00e0ng c\u00f3 khuynh h\u01b0\u1edbng l\u1ef1a ch\u1ecdn gi\u00e1 ph\u00f2ng \u1edf gi\u1eefa.<\/li>\n<\/ul>\n
<\/p>\n
Quy tr\u00ecnh \u0111\u1eb7t ph\u00f2ng t\u1ea1i Lotus Hotel t\u01b0 v\u1ea5n ch\u1ecdn ph\u00f2ng cho kh\u00e1ch h\u00e0ng<\/em><\/span><\/h3>\nPh\u01b0\u01a1ng ph\u00e1p n\u00e0y l\u00e0 c\u00e1ch b\u00e1n ph\u00f2ng d\u1ec5 th\u1ef1c hi\u1ec7n v\u00e0 c\u00f3 hi\u1ec7u qu\u1ea3 \u0111\u1ec3 h\u01b0\u1edbng kh\u00e1ch h\u00e0ng thu\u00ea ph\u00f2ng v\u1edbi m\u1ee9c gi\u00e1 TB, tr\u00e1nh kh\u00e1ch l\u1ef1a ch\u1ecdn v\u1edbi m\u1ee9c gi\u00e1 th\u1ea5p. Kh\u00e1ch kh\u00f4ng c\u1ea3m th\u1ea5y b\u1ecb \u00e1p l\u1ef1c t\u1eeb ph\u00eda nh\u00e2n vi\u00ean m\u00e0 h\u1ecd c\u1ea3m th\u1ea5y h\u1ecd t\u1ef1 quy\u1ebft \u0111\u1ecbnh l\u1ef1a ch\u1ecdn.<\/p>\n
– Gi\u1edbi thi\u1ec7u lo\u1ea1i ph\u00f2ng t\u1eeb m\u1ee9c cao tr\u1edf xu\u1ed1ng<\/p>\n
Nh\u00e2n vi\u00ean gi\u1edbi thi\u1ec7u v\u1edbi kh\u00e1ch lo\u1ea1i ph\u00f2ng c\u00f3 m\u1ee9c gi\u00e1 cao nh\u1ea5t v\u1edbi s\u1ef1 m\u00f4 t\u1ea3 ti\u1ec7n nghi, trang thi\u1ebft b\u1ecb c\u00f3 trong ph\u00f2ng. C\u00f3 2 kh\u1ea3 n\u0103ng x\u1ea3y ra:<\/p>\n
\n- Kh\u00e1ch \u0111\u1ed3ng \u00fd v\u1edbi m\u1ee9c gi\u00e1 ph\u00f2ng cao \u0111\u00f3.<\/li>\n
- Kh\u00e1ch kh\u00f4ng \u0111\u1ed3ng \u00fd v\u1edbi m\u1ee9c gi\u00e1 cao nh\u1ea5t.(Nh\u00e2n vi\u00ean s\u1ebd gi\u1edbi thi\u1ec7u ti\u1ebfp lo\u1ea1i ph\u00f2ng c\u00f3 gi\u00e1 th\u1ea5p h\u01a1n theo nguy\u00ean t\u1eafc t\u1eeb cao xu\u1ed1ng th\u1ea5p cho \u0111\u1ebfn khi kh\u00e1ch \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh l\u1ef1a ch\u1ecdn ph\u00f2ng)<\/li>\n<\/ul>\n
<\/p>\n
Quy tr\u00ecnh \u0111\u1eb7t ph\u00f2ng t\u1ea1i Lotus Hotel t\u01b0 v\u1ea5n kh\u00e1ch h\u00e0ng khi h\u1ebft ph\u00f2ng kh\u00e1ch h\u00e0ng<\/em><\/span><\/h3>\nNh\u00e2n vi\u00ean n\u00ean \u00e1p d\u1ee5ng ph\u01b0\u01a1ng ph\u00e1p n\u00e0y v\u1edbi \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch ch\u01b0a bi\u1ebft v\u1ec1 c\u00e1c lo\u1ea1i ph\u00f2ng c\u1ee7a kh\u00e1ch s\u1ea1n, v\u1edbi c\u00e1c \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch th\u01b0\u01a1ng gia, kh\u00e1ch \u0111i th\u01b0\u1edfng tu\u1ea7n tr\u0103ng m\u1eadt, kh\u00e1ch c\u00f3 kh\u1ea3 n\u0103ng thanh to\u00e1n cao.<\/p>\n
– Gi\u1edbi thi\u1ec7u ph\u00f2ng t\u1eeb m\u1ee9c gi\u00e1 y\u00eau c\u1ea7u l\u00ean lo\u1ea1i cao h\u01a1n<\/p>\n
\n- Ph\u01b0\u01a1ng ph\u00e1p n\u00e0y th\u01b0\u1eddng \u00e1p d\u1ee5ng v\u1edbi nh\u1eefng kh\u00e1ch h\u00e0ng \u0111\u1eb7t ph\u00f2ng tr\u01b0\u1edbc.<\/li>\n
- Khi kh\u00e1ch t\u1edbi l\u00e0m th\u1ee7 t\u1ee5c \u0111\u0103ng k\u00fd kh\u00e1ch s\u1ea1n, nh\u00e2n vi\u00ean L\u1ec5 t\u00e2n kh\u00e9o l\u00e9o g\u1ee3i \u00fd kh\u00e1ch thu\u00ea lo\u1ea1i ph\u00f2ng c\u00f3 m\u1ee9c gi\u00e1 cao h\u01a1n.<\/li>\n<\/ul>\n
– N\u1ebfu kh\u00e1ch s\u1ea1n kh\u00f4ng c\u00f3 kh\u1ea3 n\u0103ng \u0111\u00e1p \u1ee9ng y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch:<\/strong><\/h4>\nNh\u00e2n vi\u00ean \u0111\u1eb7t ph\u00f2ng n\u00ean kh\u00e9o l\u00e9o g\u1ee3i \u00fd cho kh\u00e1ch ph\u01b0\u01a1ng \u00e1n thay \u0111\u1ed5i (lo\u1ea1i ph\u00f2ng, ng\u00e0y \u0111\u1ebfn\u2026)
\nTr\u01b0\u1eddng h\u1ee3p kh\u00e1ch kh\u00f4ng \u0111\u1ed3ng \u00fd th\u00ec xin l\u1ed7i kh\u00e1ch v\u00e0 th\u00f4ng b\u00e1o v\u1edbi kh\u00e1ch \u0111\u01b0a t\u00ean kh\u00e1ch v\u00e0o danh s\u00e1ch kh\u00e1ch ch\u1edd (Waiting list).<\/p>\n
<\/p>\n
Quy tr\u00ecnh \u0111\u1eb7t ph\u00f2ng t\u1ea1i Lotus Hotel g\u1ee3i \u00fd c\u00e1c lo\u1ea1i ph\u00f2ng kh\u00e1c<\/em><\/span><\/h3>\nB4: Nh\u1eadp c\u00e1c th\u00f4ng tin \u0111\u1eb7t ph\u00f2ng – Quy tr\u00ecnh \u0111\u1eb7t ph\u00f2ng t\u1ea1i Lotus Hotel<\/h3>\n
Nh\u00e2n vi\u00ean L\u1ec5 t\u00e2n ti\u1ebfn h\u00e0nh nh\u1eadp c\u00e1c th\u00f4ng tin \u0111\u1eb7t ph\u00f2ng theo m\u1eabu c\u1ee7a kh\u00e1ch s\u1ea1n<\/p>\n
C\u00f3 2 lo\u1ea1i m\u1eabu \u0111\u1eb7t ph\u00f2ng:<\/p>\n
– M\u1eabu \u0111\u1eb7t ph\u00f2ng cho kh\u00e1ch l\u1ebb (Room Reservation Form)
\n– M\u1eabu \u0111\u1eb7t ph\u00f2ng cho kh\u00e1ch \u0111o\u00e0n (Group function sheet)<\/p>\n
B5 : Kh\u00e1ch s\u1ea1n kh\u1eb3ng \u0111\u1ecbnh l\u1ea1i vi\u1ec7c \u0111\u1eb7t ph\u00f2ng<\/h3>\n
Sau khi nh\u1eadn \u0111\u1eb7t ph\u00f2ng, nh\u00e2n vi\u00ean L\u1ec5 t\u00e2n ph\u1ea3i kh\u1eb3ng \u0111\u1ecbnh vi\u1ec7c \u0111\u1eb7t ph\u00f2ng v\u1edbi kh\u00e1ch b\u1eb1ng \u0110T, th\u01b0, Fax, ho\u1eb7c email theo quy \u0111\u1ecbnh c\u1ee7a kh\u00e1ch s\u1ea1n. X\u00e1c nh\u1eadn k\u0129 th\u00f4ng tin \u0111\u1eb7t ph\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng tr\u00e1nh sai s\u00f3t<\/p>\n
<\/p>\n
Lotus Hotel kh\u1eb3ng \u0111\u1ecbnh l\u1ea1i y\u00eau c\u1ea7u \u0111\u1eb7t ph\u00f2ng<\/em><\/span><\/h3>\nB6 : L\u01b0u th\u00f4ng tin \u0111\u1eb7t ph\u00f2ng<\/h3>\n
M\u1ecdi th\u00f4ng tin v\u1ec1 \u0111\u1eb7t ph\u00f2ng c\u1ee7a kh\u00e1ch ph\u1ea3i \u0111\u01b0\u1ee3c c\u1eadp nh\u1eadt v\u00e0 l\u01b0u gi\u1eef \u0111\u1ea7y \u0111\u1ee7 theo th\u1ee9 t\u1ef1 ng\u00e0y \u0111\u1ebfn v\u00e0 danh s\u00e1ch kh\u00e1ch \u0111\u01b0\u1ee3c x\u1ebfp theo v\u1ea7n A-Z.<\/p>\n
B7: Nh\u1eadn kh\u1eb3ng \u0111\u1ecbnh l\u1ea1i t\u1eeb kh\u00e1ch<\/h3>\n
Th\u00f4ng th\u01b0\u1eddng, c\u00e1c kh\u00e1ch s\u1ea1n y\u00eau c\u1ea7u kh\u00e1ch kh\u1eb3ng \u0111\u1ecbnh l\u1ea1i vi\u1ec7c \u0111\u1eb7t ph\u00f2ng tr\u01b0\u1edbc ng\u00e0y kh\u00e1ch \u0111\u1ebfn t\u00f9y theo quy \u0111\u1ecbnh c\u1ee7a t\u1eebng kh\u00e1ch s\u1ea1n t\u1ea1i c\u00e1c th\u1eddi \u0111i\u1ec3m kh\u00e1c nhau (th\u01b0\u1eddng l\u00e0 15 ng\u00e0y cho kh\u00e1ch \u0111o\u00e0n v\u00e0 3 ng\u00e0y cho kh\u00e1ch l\u1ebb)<\/p>\n
N\u1ebfu kh\u00e1ch c\u00f3 s\u1eeda \u0111\u1ed5i ho\u1eb7c h\u1ee7y b\u1ecf th\u00ec nh\u00e2n vi\u00ean ph\u1ea3i th\u1ef1c hi\u1ec7n c\u00e1c b\u01b0\u1edbc sau:<\/p>\n
\n- X\u00e1c \u0111\u1ecbnh l\u1ea1i phi\u1ebfu \u0111\u1eb7t ph\u00f2ng tr\u01b0\u1edbc \u0111\u00f3<\/li>\n
- Nh\u1eadn th\u00f4ng tin s\u1eeda \u0111\u1ed5i ho\u1eb7c h\u1ee7y b\u1ecf \u0111\u1eb7t ph\u00f2ng c\u1ee7a kh\u00e1ch<\/li>\n<\/ul>\n
<\/p>\n
Lotus Hotel x\u00e1c \u0111\u1ecbnh l\u1ea1i th\u1eddi gian kh\u00e1ch h\u00e0ng nh\u1eadn ph\u00f2ng<\/em><\/span><\/h3>\n– S\u1eeda \u0111\u1ed5i:<\/p>\n
\n- Ki\u1ec3m tra xem kh\u00e1ch s\u1ea1n c\u00f3 kh\u1ea3 n\u0103ng \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u m\u1edbi c\u1ee7a kh\u00e1ch hay kh\u00f4ng?<\/li>\n
- Kh\u1eb3ng \u0111\u1ecbnh l\u1ea1i v\u1edbi kh\u00e1ch v\u1ec1 s\u1ef1 thay \u0111\u1ed5i c\u1ee7a kh\u00e1ch.<\/li>\n<\/ul>\n
– H\u1ee7y b\u1ecf:<\/p>\n
\n- N\u1ebfu kh\u00e1ch mu\u1ed1n h\u1ee7y b\u1ecf \u0111\u1eb7t ph\u00f2ng th\u00ec nh\u00e2n vi\u00ean v\u1eabn ph\u1ea3i vui v\u1ebb, t\u1ebf nh\u1ecb v\u1edbi kh\u00e1ch, t\u00ecm hi\u1ec3u l\u00fd do kh\u00e1ch mu\u1ed1n h\u1ee7y v\u00e0 thuy\u1ebft ph\u1ee5c kh\u00e1ch th\u00eam m\u1ed9t l\u1ea7n n\u1eefa.<\/li>\n
- C\u1ea3m \u01a1n kh\u00e1ch \u0111\u00e3 th\u00f4ng b\u00e1o cho kh\u00e1ch s\u1ea1n v\u00e0 h\u1eb9n d\u1ecbp kh\u00e1c kh\u00e1ch s\u1ea1n \u0111\u01b0\u1ee3c \u0111\u00f3n kh\u00e1ch.<\/li>\n
- Trong tr\u01b0\u1eddng h\u1ee3p c\u1ea7n thi\u1ebft ph\u1ea3i th\u00f4ng b\u00e1o cho kh\u00e1ch v\u1ec1 s\u1ed1 ti\u1ec1n kh\u00e1ch ph\u1ea3i tr\u1ea3 cho vi\u1ec7c h\u1ee7y b\u1ecf \u0111\u1eb7t ph\u00f2ng.<\/li>\n<\/ul>\n
<\/p>\n
Khi kh\u00e1ch h\u00e0ng h\u1ee7y l\u1ecbch \u0111\u1eb7t ph\u00f2ng th\u00ec th\u00f4ng b\u00e1o cho kh\u00e1ch h\u00e0ng v\u1ec1 quy \u0111\u1ecbnh h\u1ee7y ph\u00f2ng<\/em><\/span><\/h3>\n>>>Xem th\u00eam:\u00a0B\u1ed9 ph\u1eadn l\u1ec5 t\u00e2n trong Lotus Hotel H\u1ea3i D\u01b0\u01a1ng<\/a>;\u00a0Nhi\u1ec7m v\u1ee5 c\u1ee7a c\u00e1c b\u1ed9 ph\u1eadn trong kh\u00e1ch s\u1ea1n<\/a><\/p>\nB8: T\u1ed5ng h\u1ee3p t\u00ecnh h\u00ecnh \u0111\u1eb7t ph\u00f2ng<\/h3>\n
H\u1eb1ng ng\u00e0y, nh\u00e2n vi\u00ean \u0111\u1eb7t ph\u00f2ng ph\u1ea3i chu\u1ea9n b\u1ecb danh s\u00e1ch kh\u00e1ch d\u1ee5 \u0111\u1ecbnh \u0111\u1ebfn v\u00e0 \u0111i trong ng\u00e0y nh\u1eb1m m\u1ee5c \u0111\u00edch gi\u00fap cho kh\u00e1ch s\u1ea1n n\u1eafm \u0111\u01b0\u1ee3c s\u1ed1 l\u01b0\u1ee3ng kh\u00e1ch v\u00e0 nh\u00e2n vi\u00ean L\u1ec5 t\u00e2n chu\u1ea9n b\u1ecb h\u1ed3 s\u01a1 thanh to\u00e1n cho kh\u00e1ch.<\/p>\n
M\u1ecdi th\u00f4ng tin chi ti\u1ebft h\u00e3y li\u00ean h\u1ec7 v\u1edbi ch\u00fang t\u00f4i \u0111\u1ec3 \u0111\u01b0\u1ee3c t\u01b0 v\u1ea5n v\u00e0 h\u1ed7 tr\u1ee3 t\u1eadn t\u00ecnh nh\u1ea5t.<\/p>\n
Purple Lotus Hotel<\/strong><\/p>\nHotline:<\/strong> 0902 056 389
\nAddress:<\/strong> 232 Tr\u01b0\u1eddng Chinh, P. T\u00e2n B\u00ecnh, Th\u00e0nh ph\u1ed1 H\u1ea3i D\u01b0\u01a1ng
\nEmail:<\/strong>\u00a0lotushotel.com.vn@gmail.com
\nFacebook:<\/strong> Purple Lotus Hotel<\/a><\/span>
\nWebsite:<\/strong> Lotus Hotel<\/a><\/p>","protected":false},"excerpt":{"rendered":"\u0110\u01b0\u1ee3c v\u00ed l\u00e0 g\u01b0\u01a1ng m\u1eb7t th\u01b0\u01a1ng hi\u1ec7u cho nh\u00e0 h\u00e0ng, kh\u00e1ch s\u1ea1n. C\u00f4ng vi\u1ec7c h\u00e0ng ng\u00e0y c\u1ee7a m\u1ed9t l\u1ec5 t\u00e2n c\u00f3 l\u1ebd v\u00ec th\u1ebf m\u00e0 b\u1eadn r\u1ed9n h\u01a1n. Ngo\u00e0i nhi\u1ec7m v\u1ee5 tr\u1ef1c qu\u1ea7y, h\u01b0\u1edbng d\u1eabn kh\u00e1ch h\u00e0ng l\u00e0m th\u1ee7 t\u1ee5c check-in, check-out l\u1ea5y th\u00f4ng tin, trao \u0111\u1ed5i m\u1ed9t s\u1ed1 v\u1ea5n \u0111\u1ec1 li\u00ean quan \u0111\u1ebfn d\u1ecbch […]\n","protected":false},"author":1,"featured_media":475,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-468","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-chua-phan-loai"],"_links":{"self":[{"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/posts\/468","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/comments?post=468"}],"version-history":[{"count":0,"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/posts\/468\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/media\/475"}],"wp:attachment":[{"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/media?parent=468"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/categories?post=468"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/tags?post=468"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
B1: Nh\u1eadn y\u00eau c\u1ea7u \u0111\u1eb7t ph\u00f2ng<\/h3>\n
<\/p>\nCh\u1ea5p nh\u1eadn Overbooking v\u1edbi m\u1ed9t t\u1ef7 l\u1ec7 ph\u1ea7n tr\u0103m nh\u1ea5t \u0111\u1ecbnh nh\u1eb1m t\u1ed1i \u0111a c\u00f4ng su\u1ea5t s\u1eed d\u1ee5ng ph\u00f2ng.<\/p>\n
\u00a0B3: Th\u1ecfa thu\u1eadn v\u00e0 thuy\u1ebft ph\u1ee5c vi\u1ec7c \u0111\u1eb7t ph\u00f2ng v\u1edbi kh\u00e1ch<\/h3>\n
S\u1ebd c\u00f3 2 tr\u01b0\u1eddng h\u1ee3p:<\/p>\n
– N\u1ebfu kh\u00e1ch s\u1ea1n c\u00f3 kh\u1ea3 n\u0103ng \u0111\u00e1p \u1ee9ng y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch:<\/strong><\/h4>\nTh\u00e2n vi\u00ean th\u00f4ng b\u00e1o l\u1ea1i cho kh\u00e1ch, th\u1ecfa thu\u1eadn v\u1ec1 gi\u00e1 ph\u00f2ng, c\u00e1c d\u1ecbch v\u1ee5 k\u00e8m theo v\u00e0 c\u00e1c y\u00eau c\u1ea7u \u0111\u1eb7c bi\u1ec7t kh\u00e1c.
\nNh\u00e2n vi\u00ean n\u00ean s\u1eed d\u1ee5ng 1 trong 3 ph\u01b0\u01a1ng ph\u00e1p b\u00e1n ph\u00f2ng sau:<\/p>\n
– Gi\u1edbi thi\u1ec7u m\u1ed9t s\u1ed1 lo\u1ea1i ph\u00f2ng cho kh\u00e1ch l\u1ef1a ch\u1ecdn<\/p>\n
\n- Nh\u00e2n vi\u00ean gi\u1edbi thi\u1ec7u cho kh\u00e1ch 2 -3 lo\u1ea1i gi\u00e1 ph\u00f2ng c\u1ee7a kh\u00e1ch s\u1ea1n v\u00e0 h\u1ecfi kh\u00e1ch th\u00edch lo\u1ea1i ph\u00f2ng n\u00e0o.<\/li>\n
- Kh\u00e1ch h\u00e0ng c\u00f3 khuynh h\u01b0\u1edbng l\u1ef1a ch\u1ecdn gi\u00e1 ph\u00f2ng \u1edf gi\u1eefa.<\/li>\n<\/ul>\n
<\/p>\n
Quy tr\u00ecnh \u0111\u1eb7t ph\u00f2ng t\u1ea1i Lotus Hotel t\u01b0 v\u1ea5n ch\u1ecdn ph\u00f2ng cho kh\u00e1ch h\u00e0ng<\/em><\/span><\/h3>\nPh\u01b0\u01a1ng ph\u00e1p n\u00e0y l\u00e0 c\u00e1ch b\u00e1n ph\u00f2ng d\u1ec5 th\u1ef1c hi\u1ec7n v\u00e0 c\u00f3 hi\u1ec7u qu\u1ea3 \u0111\u1ec3 h\u01b0\u1edbng kh\u00e1ch h\u00e0ng thu\u00ea ph\u00f2ng v\u1edbi m\u1ee9c gi\u00e1 TB, tr\u00e1nh kh\u00e1ch l\u1ef1a ch\u1ecdn v\u1edbi m\u1ee9c gi\u00e1 th\u1ea5p. Kh\u00e1ch kh\u00f4ng c\u1ea3m th\u1ea5y b\u1ecb \u00e1p l\u1ef1c t\u1eeb ph\u00eda nh\u00e2n vi\u00ean m\u00e0 h\u1ecd c\u1ea3m th\u1ea5y h\u1ecd t\u1ef1 quy\u1ebft \u0111\u1ecbnh l\u1ef1a ch\u1ecdn.<\/p>\n
– Gi\u1edbi thi\u1ec7u lo\u1ea1i ph\u00f2ng t\u1eeb m\u1ee9c cao tr\u1edf xu\u1ed1ng<\/p>\n
Nh\u00e2n vi\u00ean gi\u1edbi thi\u1ec7u v\u1edbi kh\u00e1ch lo\u1ea1i ph\u00f2ng c\u00f3 m\u1ee9c gi\u00e1 cao nh\u1ea5t v\u1edbi s\u1ef1 m\u00f4 t\u1ea3 ti\u1ec7n nghi, trang thi\u1ebft b\u1ecb c\u00f3 trong ph\u00f2ng. C\u00f3 2 kh\u1ea3 n\u0103ng x\u1ea3y ra:<\/p>\n
\n- Kh\u00e1ch \u0111\u1ed3ng \u00fd v\u1edbi m\u1ee9c gi\u00e1 ph\u00f2ng cao \u0111\u00f3.<\/li>\n
- Kh\u00e1ch kh\u00f4ng \u0111\u1ed3ng \u00fd v\u1edbi m\u1ee9c gi\u00e1 cao nh\u1ea5t.(Nh\u00e2n vi\u00ean s\u1ebd gi\u1edbi thi\u1ec7u ti\u1ebfp lo\u1ea1i ph\u00f2ng c\u00f3 gi\u00e1 th\u1ea5p h\u01a1n theo nguy\u00ean t\u1eafc t\u1eeb cao xu\u1ed1ng th\u1ea5p cho \u0111\u1ebfn khi kh\u00e1ch \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh l\u1ef1a ch\u1ecdn ph\u00f2ng)<\/li>\n<\/ul>\n
<\/p>\n
Quy tr\u00ecnh \u0111\u1eb7t ph\u00f2ng t\u1ea1i Lotus Hotel t\u01b0 v\u1ea5n kh\u00e1ch h\u00e0ng khi h\u1ebft ph\u00f2ng kh\u00e1ch h\u00e0ng<\/em><\/span><\/h3>\nNh\u00e2n vi\u00ean n\u00ean \u00e1p d\u1ee5ng ph\u01b0\u01a1ng ph\u00e1p n\u00e0y v\u1edbi \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch ch\u01b0a bi\u1ebft v\u1ec1 c\u00e1c lo\u1ea1i ph\u00f2ng c\u1ee7a kh\u00e1ch s\u1ea1n, v\u1edbi c\u00e1c \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch th\u01b0\u01a1ng gia, kh\u00e1ch \u0111i th\u01b0\u1edfng tu\u1ea7n tr\u0103ng m\u1eadt, kh\u00e1ch c\u00f3 kh\u1ea3 n\u0103ng thanh to\u00e1n cao.<\/p>\n
– Gi\u1edbi thi\u1ec7u ph\u00f2ng t\u1eeb m\u1ee9c gi\u00e1 y\u00eau c\u1ea7u l\u00ean lo\u1ea1i cao h\u01a1n<\/p>\n
\n- Ph\u01b0\u01a1ng ph\u00e1p n\u00e0y th\u01b0\u1eddng \u00e1p d\u1ee5ng v\u1edbi nh\u1eefng kh\u00e1ch h\u00e0ng \u0111\u1eb7t ph\u00f2ng tr\u01b0\u1edbc.<\/li>\n
- Khi kh\u00e1ch t\u1edbi l\u00e0m th\u1ee7 t\u1ee5c \u0111\u0103ng k\u00fd kh\u00e1ch s\u1ea1n, nh\u00e2n vi\u00ean L\u1ec5 t\u00e2n kh\u00e9o l\u00e9o g\u1ee3i \u00fd kh\u00e1ch thu\u00ea lo\u1ea1i ph\u00f2ng c\u00f3 m\u1ee9c gi\u00e1 cao h\u01a1n.<\/li>\n<\/ul>\n
– N\u1ebfu kh\u00e1ch s\u1ea1n kh\u00f4ng c\u00f3 kh\u1ea3 n\u0103ng \u0111\u00e1p \u1ee9ng y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch:<\/strong><\/h4>\nNh\u00e2n vi\u00ean \u0111\u1eb7t ph\u00f2ng n\u00ean kh\u00e9o l\u00e9o g\u1ee3i \u00fd cho kh\u00e1ch ph\u01b0\u01a1ng \u00e1n thay \u0111\u1ed5i (lo\u1ea1i ph\u00f2ng, ng\u00e0y \u0111\u1ebfn\u2026)
\nTr\u01b0\u1eddng h\u1ee3p kh\u00e1ch kh\u00f4ng \u0111\u1ed3ng \u00fd th\u00ec xin l\u1ed7i kh\u00e1ch v\u00e0 th\u00f4ng b\u00e1o v\u1edbi kh\u00e1ch \u0111\u01b0a t\u00ean kh\u00e1ch v\u00e0o danh s\u00e1ch kh\u00e1ch ch\u1edd (Waiting list).<\/p>\n
<\/p>\n
Quy tr\u00ecnh \u0111\u1eb7t ph\u00f2ng t\u1ea1i Lotus Hotel g\u1ee3i \u00fd c\u00e1c lo\u1ea1i ph\u00f2ng kh\u00e1c<\/em><\/span><\/h3>\nB4: Nh\u1eadp c\u00e1c th\u00f4ng tin \u0111\u1eb7t ph\u00f2ng – Quy tr\u00ecnh \u0111\u1eb7t ph\u00f2ng t\u1ea1i Lotus Hotel<\/h3>\n
Nh\u00e2n vi\u00ean L\u1ec5 t\u00e2n ti\u1ebfn h\u00e0nh nh\u1eadp c\u00e1c th\u00f4ng tin \u0111\u1eb7t ph\u00f2ng theo m\u1eabu c\u1ee7a kh\u00e1ch s\u1ea1n<\/p>\n
C\u00f3 2 lo\u1ea1i m\u1eabu \u0111\u1eb7t ph\u00f2ng:<\/p>\n
– M\u1eabu \u0111\u1eb7t ph\u00f2ng cho kh\u00e1ch l\u1ebb (Room Reservation Form)
\n– M\u1eabu \u0111\u1eb7t ph\u00f2ng cho kh\u00e1ch \u0111o\u00e0n (Group function sheet)<\/p>\n
B5 : Kh\u00e1ch s\u1ea1n kh\u1eb3ng \u0111\u1ecbnh l\u1ea1i vi\u1ec7c \u0111\u1eb7t ph\u00f2ng<\/h3>\n
Sau khi nh\u1eadn \u0111\u1eb7t ph\u00f2ng, nh\u00e2n vi\u00ean L\u1ec5 t\u00e2n ph\u1ea3i kh\u1eb3ng \u0111\u1ecbnh vi\u1ec7c \u0111\u1eb7t ph\u00f2ng v\u1edbi kh\u00e1ch b\u1eb1ng \u0110T, th\u01b0, Fax, ho\u1eb7c email theo quy \u0111\u1ecbnh c\u1ee7a kh\u00e1ch s\u1ea1n. X\u00e1c nh\u1eadn k\u0129 th\u00f4ng tin \u0111\u1eb7t ph\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng tr\u00e1nh sai s\u00f3t<\/p>\n
<\/p>\n
Lotus Hotel kh\u1eb3ng \u0111\u1ecbnh l\u1ea1i y\u00eau c\u1ea7u \u0111\u1eb7t ph\u00f2ng<\/em><\/span><\/h3>\nB6 : L\u01b0u th\u00f4ng tin \u0111\u1eb7t ph\u00f2ng<\/h3>\n
M\u1ecdi th\u00f4ng tin v\u1ec1 \u0111\u1eb7t ph\u00f2ng c\u1ee7a kh\u00e1ch ph\u1ea3i \u0111\u01b0\u1ee3c c\u1eadp nh\u1eadt v\u00e0 l\u01b0u gi\u1eef \u0111\u1ea7y \u0111\u1ee7 theo th\u1ee9 t\u1ef1 ng\u00e0y \u0111\u1ebfn v\u00e0 danh s\u00e1ch kh\u00e1ch \u0111\u01b0\u1ee3c x\u1ebfp theo v\u1ea7n A-Z.<\/p>\n
B7: Nh\u1eadn kh\u1eb3ng \u0111\u1ecbnh l\u1ea1i t\u1eeb kh\u00e1ch<\/h3>\n
Th\u00f4ng th\u01b0\u1eddng, c\u00e1c kh\u00e1ch s\u1ea1n y\u00eau c\u1ea7u kh\u00e1ch kh\u1eb3ng \u0111\u1ecbnh l\u1ea1i vi\u1ec7c \u0111\u1eb7t ph\u00f2ng tr\u01b0\u1edbc ng\u00e0y kh\u00e1ch \u0111\u1ebfn t\u00f9y theo quy \u0111\u1ecbnh c\u1ee7a t\u1eebng kh\u00e1ch s\u1ea1n t\u1ea1i c\u00e1c th\u1eddi \u0111i\u1ec3m kh\u00e1c nhau (th\u01b0\u1eddng l\u00e0 15 ng\u00e0y cho kh\u00e1ch \u0111o\u00e0n v\u00e0 3 ng\u00e0y cho kh\u00e1ch l\u1ebb)<\/p>\n
N\u1ebfu kh\u00e1ch c\u00f3 s\u1eeda \u0111\u1ed5i ho\u1eb7c h\u1ee7y b\u1ecf th\u00ec nh\u00e2n vi\u00ean ph\u1ea3i th\u1ef1c hi\u1ec7n c\u00e1c b\u01b0\u1edbc sau:<\/p>\n
\n- X\u00e1c \u0111\u1ecbnh l\u1ea1i phi\u1ebfu \u0111\u1eb7t ph\u00f2ng tr\u01b0\u1edbc \u0111\u00f3<\/li>\n
- Nh\u1eadn th\u00f4ng tin s\u1eeda \u0111\u1ed5i ho\u1eb7c h\u1ee7y b\u1ecf \u0111\u1eb7t ph\u00f2ng c\u1ee7a kh\u00e1ch<\/li>\n<\/ul>\n
<\/p>\n
Lotus Hotel x\u00e1c \u0111\u1ecbnh l\u1ea1i th\u1eddi gian kh\u00e1ch h\u00e0ng nh\u1eadn ph\u00f2ng<\/em><\/span><\/h3>\n– S\u1eeda \u0111\u1ed5i:<\/p>\n
\n- Ki\u1ec3m tra xem kh\u00e1ch s\u1ea1n c\u00f3 kh\u1ea3 n\u0103ng \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u m\u1edbi c\u1ee7a kh\u00e1ch hay kh\u00f4ng?<\/li>\n
- Kh\u1eb3ng \u0111\u1ecbnh l\u1ea1i v\u1edbi kh\u00e1ch v\u1ec1 s\u1ef1 thay \u0111\u1ed5i c\u1ee7a kh\u00e1ch.<\/li>\n<\/ul>\n
– H\u1ee7y b\u1ecf:<\/p>\n
\n- N\u1ebfu kh\u00e1ch mu\u1ed1n h\u1ee7y b\u1ecf \u0111\u1eb7t ph\u00f2ng th\u00ec nh\u00e2n vi\u00ean v\u1eabn ph\u1ea3i vui v\u1ebb, t\u1ebf nh\u1ecb v\u1edbi kh\u00e1ch, t\u00ecm hi\u1ec3u l\u00fd do kh\u00e1ch mu\u1ed1n h\u1ee7y v\u00e0 thuy\u1ebft ph\u1ee5c kh\u00e1ch th\u00eam m\u1ed9t l\u1ea7n n\u1eefa.<\/li>\n
- C\u1ea3m \u01a1n kh\u00e1ch \u0111\u00e3 th\u00f4ng b\u00e1o cho kh\u00e1ch s\u1ea1n v\u00e0 h\u1eb9n d\u1ecbp kh\u00e1c kh\u00e1ch s\u1ea1n \u0111\u01b0\u1ee3c \u0111\u00f3n kh\u00e1ch.<\/li>\n
- Trong tr\u01b0\u1eddng h\u1ee3p c\u1ea7n thi\u1ebft ph\u1ea3i th\u00f4ng b\u00e1o cho kh\u00e1ch v\u1ec1 s\u1ed1 ti\u1ec1n kh\u00e1ch ph\u1ea3i tr\u1ea3 cho vi\u1ec7c h\u1ee7y b\u1ecf \u0111\u1eb7t ph\u00f2ng.<\/li>\n<\/ul>\n
<\/p>\n
Khi kh\u00e1ch h\u00e0ng h\u1ee7y l\u1ecbch \u0111\u1eb7t ph\u00f2ng th\u00ec th\u00f4ng b\u00e1o cho kh\u00e1ch h\u00e0ng v\u1ec1 quy \u0111\u1ecbnh h\u1ee7y ph\u00f2ng<\/em><\/span><\/h3>\n>>>Xem th\u00eam:\u00a0B\u1ed9 ph\u1eadn l\u1ec5 t\u00e2n trong Lotus Hotel H\u1ea3i D\u01b0\u01a1ng<\/a>;\u00a0Nhi\u1ec7m v\u1ee5 c\u1ee7a c\u00e1c b\u1ed9 ph\u1eadn trong kh\u00e1ch s\u1ea1n<\/a><\/p>\nB8: T\u1ed5ng h\u1ee3p t\u00ecnh h\u00ecnh \u0111\u1eb7t ph\u00f2ng<\/h3>\n
H\u1eb1ng ng\u00e0y, nh\u00e2n vi\u00ean \u0111\u1eb7t ph\u00f2ng ph\u1ea3i chu\u1ea9n b\u1ecb danh s\u00e1ch kh\u00e1ch d\u1ee5 \u0111\u1ecbnh \u0111\u1ebfn v\u00e0 \u0111i trong ng\u00e0y nh\u1eb1m m\u1ee5c \u0111\u00edch gi\u00fap cho kh\u00e1ch s\u1ea1n n\u1eafm \u0111\u01b0\u1ee3c s\u1ed1 l\u01b0\u1ee3ng kh\u00e1ch v\u00e0 nh\u00e2n vi\u00ean L\u1ec5 t\u00e2n chu\u1ea9n b\u1ecb h\u1ed3 s\u01a1 thanh to\u00e1n cho kh\u00e1ch.<\/p>\n
M\u1ecdi th\u00f4ng tin chi ti\u1ebft h\u00e3y li\u00ean h\u1ec7 v\u1edbi ch\u00fang t\u00f4i \u0111\u1ec3 \u0111\u01b0\u1ee3c t\u01b0 v\u1ea5n v\u00e0 h\u1ed7 tr\u1ee3 t\u1eadn t\u00ecnh nh\u1ea5t.<\/p>\n
Purple Lotus Hotel<\/strong><\/p>\nHotline:<\/strong> 0902 056 389
\nAddress:<\/strong> 232 Tr\u01b0\u1eddng Chinh, P. T\u00e2n B\u00ecnh, Th\u00e0nh ph\u1ed1 H\u1ea3i D\u01b0\u01a1ng
\nEmail:<\/strong>\u00a0lotushotel.com.vn@gmail.com
\nFacebook:<\/strong> Purple Lotus Hotel<\/a><\/span>
\nWebsite:<\/strong> Lotus Hotel<\/a><\/p>","protected":false},"excerpt":{"rendered":"\u0110\u01b0\u1ee3c v\u00ed l\u00e0 g\u01b0\u01a1ng m\u1eb7t th\u01b0\u01a1ng hi\u1ec7u cho nh\u00e0 h\u00e0ng, kh\u00e1ch s\u1ea1n. C\u00f4ng vi\u1ec7c h\u00e0ng ng\u00e0y c\u1ee7a m\u1ed9t l\u1ec5 t\u00e2n c\u00f3 l\u1ebd v\u00ec th\u1ebf m\u00e0 b\u1eadn r\u1ed9n h\u01a1n. Ngo\u00e0i nhi\u1ec7m v\u1ee5 tr\u1ef1c qu\u1ea7y, h\u01b0\u1edbng d\u1eabn kh\u00e1ch h\u00e0ng l\u00e0m th\u1ee7 t\u1ee5c check-in, check-out l\u1ea5y th\u00f4ng tin, trao \u0111\u1ed5i m\u1ed9t s\u1ed1 v\u1ea5n \u0111\u1ec1 li\u00ean quan \u0111\u1ebfn d\u1ecbch […]\n","protected":false},"author":1,"featured_media":475,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-468","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-chua-phan-loai"],"_links":{"self":[{"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/posts\/468","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/comments?post=468"}],"version-history":[{"count":0,"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/posts\/468\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/media\/475"}],"wp:attachment":[{"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/media?parent=468"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/categories?post=468"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/tags?post=468"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\nNh\u00e2n vi\u00ean n\u00ean s\u1eed d\u1ee5ng 1 trong 3 ph\u01b0\u01a1ng ph\u00e1p b\u00e1n ph\u00f2ng sau:<\/p>\n
<\/p>\n
Quy tr\u00ecnh \u0111\u1eb7t ph\u00f2ng t\u1ea1i Lotus Hotel t\u01b0 v\u1ea5n ch\u1ecdn ph\u00f2ng cho kh\u00e1ch h\u00e0ng<\/em><\/span><\/h3>\nPh\u01b0\u01a1ng ph\u00e1p n\u00e0y l\u00e0 c\u00e1ch b\u00e1n ph\u00f2ng d\u1ec5 th\u1ef1c hi\u1ec7n v\u00e0 c\u00f3 hi\u1ec7u qu\u1ea3 \u0111\u1ec3 h\u01b0\u1edbng kh\u00e1ch h\u00e0ng thu\u00ea ph\u00f2ng v\u1edbi m\u1ee9c gi\u00e1 TB, tr\u00e1nh kh\u00e1ch l\u1ef1a ch\u1ecdn v\u1edbi m\u1ee9c gi\u00e1 th\u1ea5p. Kh\u00e1ch kh\u00f4ng c\u1ea3m th\u1ea5y b\u1ecb \u00e1p l\u1ef1c t\u1eeb ph\u00eda nh\u00e2n vi\u00ean m\u00e0 h\u1ecd c\u1ea3m th\u1ea5y h\u1ecd t\u1ef1 quy\u1ebft \u0111\u1ecbnh l\u1ef1a ch\u1ecdn.<\/p>\n
– Gi\u1edbi thi\u1ec7u lo\u1ea1i ph\u00f2ng t\u1eeb m\u1ee9c cao tr\u1edf xu\u1ed1ng<\/p>\n
Nh\u00e2n vi\u00ean gi\u1edbi thi\u1ec7u v\u1edbi kh\u00e1ch lo\u1ea1i ph\u00f2ng c\u00f3 m\u1ee9c gi\u00e1 cao nh\u1ea5t v\u1edbi s\u1ef1 m\u00f4 t\u1ea3 ti\u1ec7n nghi, trang thi\u1ebft b\u1ecb c\u00f3 trong ph\u00f2ng. C\u00f3 2 kh\u1ea3 n\u0103ng x\u1ea3y ra:<\/p>\n
\n- Kh\u00e1ch \u0111\u1ed3ng \u00fd v\u1edbi m\u1ee9c gi\u00e1 ph\u00f2ng cao \u0111\u00f3.<\/li>\n
- Kh\u00e1ch kh\u00f4ng \u0111\u1ed3ng \u00fd v\u1edbi m\u1ee9c gi\u00e1 cao nh\u1ea5t.(Nh\u00e2n vi\u00ean s\u1ebd gi\u1edbi thi\u1ec7u ti\u1ebfp lo\u1ea1i ph\u00f2ng c\u00f3 gi\u00e1 th\u1ea5p h\u01a1n theo nguy\u00ean t\u1eafc t\u1eeb cao xu\u1ed1ng th\u1ea5p cho \u0111\u1ebfn khi kh\u00e1ch \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh l\u1ef1a ch\u1ecdn ph\u00f2ng)<\/li>\n<\/ul>\n
<\/p>\n
Quy tr\u00ecnh \u0111\u1eb7t ph\u00f2ng t\u1ea1i Lotus Hotel t\u01b0 v\u1ea5n kh\u00e1ch h\u00e0ng khi h\u1ebft ph\u00f2ng kh\u00e1ch h\u00e0ng<\/em><\/span><\/h3>\nNh\u00e2n vi\u00ean n\u00ean \u00e1p d\u1ee5ng ph\u01b0\u01a1ng ph\u00e1p n\u00e0y v\u1edbi \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch ch\u01b0a bi\u1ebft v\u1ec1 c\u00e1c lo\u1ea1i ph\u00f2ng c\u1ee7a kh\u00e1ch s\u1ea1n, v\u1edbi c\u00e1c \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch th\u01b0\u01a1ng gia, kh\u00e1ch \u0111i th\u01b0\u1edfng tu\u1ea7n tr\u0103ng m\u1eadt, kh\u00e1ch c\u00f3 kh\u1ea3 n\u0103ng thanh to\u00e1n cao.<\/p>\n
– Gi\u1edbi thi\u1ec7u ph\u00f2ng t\u1eeb m\u1ee9c gi\u00e1 y\u00eau c\u1ea7u l\u00ean lo\u1ea1i cao h\u01a1n<\/p>\n
\n- Ph\u01b0\u01a1ng ph\u00e1p n\u00e0y th\u01b0\u1eddng \u00e1p d\u1ee5ng v\u1edbi nh\u1eefng kh\u00e1ch h\u00e0ng \u0111\u1eb7t ph\u00f2ng tr\u01b0\u1edbc.<\/li>\n
- Khi kh\u00e1ch t\u1edbi l\u00e0m th\u1ee7 t\u1ee5c \u0111\u0103ng k\u00fd kh\u00e1ch s\u1ea1n, nh\u00e2n vi\u00ean L\u1ec5 t\u00e2n kh\u00e9o l\u00e9o g\u1ee3i \u00fd kh\u00e1ch thu\u00ea lo\u1ea1i ph\u00f2ng c\u00f3 m\u1ee9c gi\u00e1 cao h\u01a1n.<\/li>\n<\/ul>\n
– N\u1ebfu kh\u00e1ch s\u1ea1n kh\u00f4ng c\u00f3 kh\u1ea3 n\u0103ng \u0111\u00e1p \u1ee9ng y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch:<\/strong><\/h4>\nNh\u00e2n vi\u00ean \u0111\u1eb7t ph\u00f2ng n\u00ean kh\u00e9o l\u00e9o g\u1ee3i \u00fd cho kh\u00e1ch ph\u01b0\u01a1ng \u00e1n thay \u0111\u1ed5i (lo\u1ea1i ph\u00f2ng, ng\u00e0y \u0111\u1ebfn\u2026)
\nTr\u01b0\u1eddng h\u1ee3p kh\u00e1ch kh\u00f4ng \u0111\u1ed3ng \u00fd th\u00ec xin l\u1ed7i kh\u00e1ch v\u00e0 th\u00f4ng b\u00e1o v\u1edbi kh\u00e1ch \u0111\u01b0a t\u00ean kh\u00e1ch v\u00e0o danh s\u00e1ch kh\u00e1ch ch\u1edd (Waiting list).<\/p>\n
<\/p>\n
Quy tr\u00ecnh \u0111\u1eb7t ph\u00f2ng t\u1ea1i Lotus Hotel g\u1ee3i \u00fd c\u00e1c lo\u1ea1i ph\u00f2ng kh\u00e1c<\/em><\/span><\/h3>\nB4: Nh\u1eadp c\u00e1c th\u00f4ng tin \u0111\u1eb7t ph\u00f2ng – Quy tr\u00ecnh \u0111\u1eb7t ph\u00f2ng t\u1ea1i Lotus Hotel<\/h3>\n
Nh\u00e2n vi\u00ean L\u1ec5 t\u00e2n ti\u1ebfn h\u00e0nh nh\u1eadp c\u00e1c th\u00f4ng tin \u0111\u1eb7t ph\u00f2ng theo m\u1eabu c\u1ee7a kh\u00e1ch s\u1ea1n<\/p>\n
C\u00f3 2 lo\u1ea1i m\u1eabu \u0111\u1eb7t ph\u00f2ng:<\/p>\n
– M\u1eabu \u0111\u1eb7t ph\u00f2ng cho kh\u00e1ch l\u1ebb (Room Reservation Form)
\n– M\u1eabu \u0111\u1eb7t ph\u00f2ng cho kh\u00e1ch \u0111o\u00e0n (Group function sheet)<\/p>\n
B5 : Kh\u00e1ch s\u1ea1n kh\u1eb3ng \u0111\u1ecbnh l\u1ea1i vi\u1ec7c \u0111\u1eb7t ph\u00f2ng<\/h3>\n
Sau khi nh\u1eadn \u0111\u1eb7t ph\u00f2ng, nh\u00e2n vi\u00ean L\u1ec5 t\u00e2n ph\u1ea3i kh\u1eb3ng \u0111\u1ecbnh vi\u1ec7c \u0111\u1eb7t ph\u00f2ng v\u1edbi kh\u00e1ch b\u1eb1ng \u0110T, th\u01b0, Fax, ho\u1eb7c email theo quy \u0111\u1ecbnh c\u1ee7a kh\u00e1ch s\u1ea1n. X\u00e1c nh\u1eadn k\u0129 th\u00f4ng tin \u0111\u1eb7t ph\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng tr\u00e1nh sai s\u00f3t<\/p>\n
<\/p>\n
Lotus Hotel kh\u1eb3ng \u0111\u1ecbnh l\u1ea1i y\u00eau c\u1ea7u \u0111\u1eb7t ph\u00f2ng<\/em><\/span><\/h3>\nB6 : L\u01b0u th\u00f4ng tin \u0111\u1eb7t ph\u00f2ng<\/h3>\n
M\u1ecdi th\u00f4ng tin v\u1ec1 \u0111\u1eb7t ph\u00f2ng c\u1ee7a kh\u00e1ch ph\u1ea3i \u0111\u01b0\u1ee3c c\u1eadp nh\u1eadt v\u00e0 l\u01b0u gi\u1eef \u0111\u1ea7y \u0111\u1ee7 theo th\u1ee9 t\u1ef1 ng\u00e0y \u0111\u1ebfn v\u00e0 danh s\u00e1ch kh\u00e1ch \u0111\u01b0\u1ee3c x\u1ebfp theo v\u1ea7n A-Z.<\/p>\n
B7: Nh\u1eadn kh\u1eb3ng \u0111\u1ecbnh l\u1ea1i t\u1eeb kh\u00e1ch<\/h3>\n
Th\u00f4ng th\u01b0\u1eddng, c\u00e1c kh\u00e1ch s\u1ea1n y\u00eau c\u1ea7u kh\u00e1ch kh\u1eb3ng \u0111\u1ecbnh l\u1ea1i vi\u1ec7c \u0111\u1eb7t ph\u00f2ng tr\u01b0\u1edbc ng\u00e0y kh\u00e1ch \u0111\u1ebfn t\u00f9y theo quy \u0111\u1ecbnh c\u1ee7a t\u1eebng kh\u00e1ch s\u1ea1n t\u1ea1i c\u00e1c th\u1eddi \u0111i\u1ec3m kh\u00e1c nhau (th\u01b0\u1eddng l\u00e0 15 ng\u00e0y cho kh\u00e1ch \u0111o\u00e0n v\u00e0 3 ng\u00e0y cho kh\u00e1ch l\u1ebb)<\/p>\n
N\u1ebfu kh\u00e1ch c\u00f3 s\u1eeda \u0111\u1ed5i ho\u1eb7c h\u1ee7y b\u1ecf th\u00ec nh\u00e2n vi\u00ean ph\u1ea3i th\u1ef1c hi\u1ec7n c\u00e1c b\u01b0\u1edbc sau:<\/p>\n
\n- X\u00e1c \u0111\u1ecbnh l\u1ea1i phi\u1ebfu \u0111\u1eb7t ph\u00f2ng tr\u01b0\u1edbc \u0111\u00f3<\/li>\n
- Nh\u1eadn th\u00f4ng tin s\u1eeda \u0111\u1ed5i ho\u1eb7c h\u1ee7y b\u1ecf \u0111\u1eb7t ph\u00f2ng c\u1ee7a kh\u00e1ch<\/li>\n<\/ul>\n
<\/p>\n
Lotus Hotel x\u00e1c \u0111\u1ecbnh l\u1ea1i th\u1eddi gian kh\u00e1ch h\u00e0ng nh\u1eadn ph\u00f2ng<\/em><\/span><\/h3>\n– S\u1eeda \u0111\u1ed5i:<\/p>\n
\n- Ki\u1ec3m tra xem kh\u00e1ch s\u1ea1n c\u00f3 kh\u1ea3 n\u0103ng \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u m\u1edbi c\u1ee7a kh\u00e1ch hay kh\u00f4ng?<\/li>\n
- Kh\u1eb3ng \u0111\u1ecbnh l\u1ea1i v\u1edbi kh\u00e1ch v\u1ec1 s\u1ef1 thay \u0111\u1ed5i c\u1ee7a kh\u00e1ch.<\/li>\n<\/ul>\n
– H\u1ee7y b\u1ecf:<\/p>\n
\n- N\u1ebfu kh\u00e1ch mu\u1ed1n h\u1ee7y b\u1ecf \u0111\u1eb7t ph\u00f2ng th\u00ec nh\u00e2n vi\u00ean v\u1eabn ph\u1ea3i vui v\u1ebb, t\u1ebf nh\u1ecb v\u1edbi kh\u00e1ch, t\u00ecm hi\u1ec3u l\u00fd do kh\u00e1ch mu\u1ed1n h\u1ee7y v\u00e0 thuy\u1ebft ph\u1ee5c kh\u00e1ch th\u00eam m\u1ed9t l\u1ea7n n\u1eefa.<\/li>\n
- C\u1ea3m \u01a1n kh\u00e1ch \u0111\u00e3 th\u00f4ng b\u00e1o cho kh\u00e1ch s\u1ea1n v\u00e0 h\u1eb9n d\u1ecbp kh\u00e1c kh\u00e1ch s\u1ea1n \u0111\u01b0\u1ee3c \u0111\u00f3n kh\u00e1ch.<\/li>\n
- Trong tr\u01b0\u1eddng h\u1ee3p c\u1ea7n thi\u1ebft ph\u1ea3i th\u00f4ng b\u00e1o cho kh\u00e1ch v\u1ec1 s\u1ed1 ti\u1ec1n kh\u00e1ch ph\u1ea3i tr\u1ea3 cho vi\u1ec7c h\u1ee7y b\u1ecf \u0111\u1eb7t ph\u00f2ng.<\/li>\n<\/ul>\n
<\/p>\n
Khi kh\u00e1ch h\u00e0ng h\u1ee7y l\u1ecbch \u0111\u1eb7t ph\u00f2ng th\u00ec th\u00f4ng b\u00e1o cho kh\u00e1ch h\u00e0ng v\u1ec1 quy \u0111\u1ecbnh h\u1ee7y ph\u00f2ng<\/em><\/span><\/h3>\n>>>Xem th\u00eam:\u00a0B\u1ed9 ph\u1eadn l\u1ec5 t\u00e2n trong Lotus Hotel H\u1ea3i D\u01b0\u01a1ng<\/a>;\u00a0Nhi\u1ec7m v\u1ee5 c\u1ee7a c\u00e1c b\u1ed9 ph\u1eadn trong kh\u00e1ch s\u1ea1n<\/a><\/p>\nB8: T\u1ed5ng h\u1ee3p t\u00ecnh h\u00ecnh \u0111\u1eb7t ph\u00f2ng<\/h3>\n
H\u1eb1ng ng\u00e0y, nh\u00e2n vi\u00ean \u0111\u1eb7t ph\u00f2ng ph\u1ea3i chu\u1ea9n b\u1ecb danh s\u00e1ch kh\u00e1ch d\u1ee5 \u0111\u1ecbnh \u0111\u1ebfn v\u00e0 \u0111i trong ng\u00e0y nh\u1eb1m m\u1ee5c \u0111\u00edch gi\u00fap cho kh\u00e1ch s\u1ea1n n\u1eafm \u0111\u01b0\u1ee3c s\u1ed1 l\u01b0\u1ee3ng kh\u00e1ch v\u00e0 nh\u00e2n vi\u00ean L\u1ec5 t\u00e2n chu\u1ea9n b\u1ecb h\u1ed3 s\u01a1 thanh to\u00e1n cho kh\u00e1ch.<\/p>\n
M\u1ecdi th\u00f4ng tin chi ti\u1ebft h\u00e3y li\u00ean h\u1ec7 v\u1edbi ch\u00fang t\u00f4i \u0111\u1ec3 \u0111\u01b0\u1ee3c t\u01b0 v\u1ea5n v\u00e0 h\u1ed7 tr\u1ee3 t\u1eadn t\u00ecnh nh\u1ea5t.<\/p>\n
Purple Lotus Hotel<\/strong><\/p>\nHotline:<\/strong> 0902 056 389
\nAddress:<\/strong> 232 Tr\u01b0\u1eddng Chinh, P. T\u00e2n B\u00ecnh, Th\u00e0nh ph\u1ed1 H\u1ea3i D\u01b0\u01a1ng
\nEmail:<\/strong>\u00a0lotushotel.com.vn@gmail.com
\nFacebook:<\/strong> Purple Lotus Hotel<\/a><\/span>
\nWebsite:<\/strong> Lotus Hotel<\/a><\/p>","protected":false},"excerpt":{"rendered":"\u0110\u01b0\u1ee3c v\u00ed l\u00e0 g\u01b0\u01a1ng m\u1eb7t th\u01b0\u01a1ng hi\u1ec7u cho nh\u00e0 h\u00e0ng, kh\u00e1ch s\u1ea1n. C\u00f4ng vi\u1ec7c h\u00e0ng ng\u00e0y c\u1ee7a m\u1ed9t l\u1ec5 t\u00e2n c\u00f3 l\u1ebd v\u00ec th\u1ebf m\u00e0 b\u1eadn r\u1ed9n h\u01a1n. Ngo\u00e0i nhi\u1ec7m v\u1ee5 tr\u1ef1c qu\u1ea7y, h\u01b0\u1edbng d\u1eabn kh\u00e1ch h\u00e0ng l\u00e0m th\u1ee7 t\u1ee5c check-in, check-out l\u1ea5y th\u00f4ng tin, trao \u0111\u1ed5i m\u1ed9t s\u1ed1 v\u1ea5n \u0111\u1ec1 li\u00ean quan \u0111\u1ebfn d\u1ecbch […]\n","protected":false},"author":1,"featured_media":475,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-468","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-chua-phan-loai"],"_links":{"self":[{"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/posts\/468","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/comments?post=468"}],"version-history":[{"count":0,"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/posts\/468\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/media\/475"}],"wp:attachment":[{"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/media?parent=468"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/categories?post=468"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/tags?post=468"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
<\/p>\n
Quy tr\u00ecnh \u0111\u1eb7t ph\u00f2ng t\u1ea1i Lotus Hotel t\u01b0 v\u1ea5n kh\u00e1ch h\u00e0ng khi h\u1ebft ph\u00f2ng kh\u00e1ch h\u00e0ng<\/em><\/span><\/h3>\nNh\u00e2n vi\u00ean n\u00ean \u00e1p d\u1ee5ng ph\u01b0\u01a1ng ph\u00e1p n\u00e0y v\u1edbi \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch ch\u01b0a bi\u1ebft v\u1ec1 c\u00e1c lo\u1ea1i ph\u00f2ng c\u1ee7a kh\u00e1ch s\u1ea1n, v\u1edbi c\u00e1c \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch th\u01b0\u01a1ng gia, kh\u00e1ch \u0111i th\u01b0\u1edfng tu\u1ea7n tr\u0103ng m\u1eadt, kh\u00e1ch c\u00f3 kh\u1ea3 n\u0103ng thanh to\u00e1n cao.<\/p>\n
– Gi\u1edbi thi\u1ec7u ph\u00f2ng t\u1eeb m\u1ee9c gi\u00e1 y\u00eau c\u1ea7u l\u00ean lo\u1ea1i cao h\u01a1n<\/p>\n
\n- Ph\u01b0\u01a1ng ph\u00e1p n\u00e0y th\u01b0\u1eddng \u00e1p d\u1ee5ng v\u1edbi nh\u1eefng kh\u00e1ch h\u00e0ng \u0111\u1eb7t ph\u00f2ng tr\u01b0\u1edbc.<\/li>\n
- Khi kh\u00e1ch t\u1edbi l\u00e0m th\u1ee7 t\u1ee5c \u0111\u0103ng k\u00fd kh\u00e1ch s\u1ea1n, nh\u00e2n vi\u00ean L\u1ec5 t\u00e2n kh\u00e9o l\u00e9o g\u1ee3i \u00fd kh\u00e1ch thu\u00ea lo\u1ea1i ph\u00f2ng c\u00f3 m\u1ee9c gi\u00e1 cao h\u01a1n.<\/li>\n<\/ul>\n
– N\u1ebfu kh\u00e1ch s\u1ea1n kh\u00f4ng c\u00f3 kh\u1ea3 n\u0103ng \u0111\u00e1p \u1ee9ng y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch:<\/strong><\/h4>\nNh\u00e2n vi\u00ean \u0111\u1eb7t ph\u00f2ng n\u00ean kh\u00e9o l\u00e9o g\u1ee3i \u00fd cho kh\u00e1ch ph\u01b0\u01a1ng \u00e1n thay \u0111\u1ed5i (lo\u1ea1i ph\u00f2ng, ng\u00e0y \u0111\u1ebfn\u2026)
\nTr\u01b0\u1eddng h\u1ee3p kh\u00e1ch kh\u00f4ng \u0111\u1ed3ng \u00fd th\u00ec xin l\u1ed7i kh\u00e1ch v\u00e0 th\u00f4ng b\u00e1o v\u1edbi kh\u00e1ch \u0111\u01b0a t\u00ean kh\u00e1ch v\u00e0o danh s\u00e1ch kh\u00e1ch ch\u1edd (Waiting list).<\/p>\n
<\/p>\n
Quy tr\u00ecnh \u0111\u1eb7t ph\u00f2ng t\u1ea1i Lotus Hotel g\u1ee3i \u00fd c\u00e1c lo\u1ea1i ph\u00f2ng kh\u00e1c<\/em><\/span><\/h3>\nB4: Nh\u1eadp c\u00e1c th\u00f4ng tin \u0111\u1eb7t ph\u00f2ng – Quy tr\u00ecnh \u0111\u1eb7t ph\u00f2ng t\u1ea1i Lotus Hotel<\/h3>\n
Nh\u00e2n vi\u00ean L\u1ec5 t\u00e2n ti\u1ebfn h\u00e0nh nh\u1eadp c\u00e1c th\u00f4ng tin \u0111\u1eb7t ph\u00f2ng theo m\u1eabu c\u1ee7a kh\u00e1ch s\u1ea1n<\/p>\n
C\u00f3 2 lo\u1ea1i m\u1eabu \u0111\u1eb7t ph\u00f2ng:<\/p>\n
– M\u1eabu \u0111\u1eb7t ph\u00f2ng cho kh\u00e1ch l\u1ebb (Room Reservation Form)
\n– M\u1eabu \u0111\u1eb7t ph\u00f2ng cho kh\u00e1ch \u0111o\u00e0n (Group function sheet)<\/p>\n
B5 : Kh\u00e1ch s\u1ea1n kh\u1eb3ng \u0111\u1ecbnh l\u1ea1i vi\u1ec7c \u0111\u1eb7t ph\u00f2ng<\/h3>\n
Sau khi nh\u1eadn \u0111\u1eb7t ph\u00f2ng, nh\u00e2n vi\u00ean L\u1ec5 t\u00e2n ph\u1ea3i kh\u1eb3ng \u0111\u1ecbnh vi\u1ec7c \u0111\u1eb7t ph\u00f2ng v\u1edbi kh\u00e1ch b\u1eb1ng \u0110T, th\u01b0, Fax, ho\u1eb7c email theo quy \u0111\u1ecbnh c\u1ee7a kh\u00e1ch s\u1ea1n. X\u00e1c nh\u1eadn k\u0129 th\u00f4ng tin \u0111\u1eb7t ph\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng tr\u00e1nh sai s\u00f3t<\/p>\n
<\/p>\n
Lotus Hotel kh\u1eb3ng \u0111\u1ecbnh l\u1ea1i y\u00eau c\u1ea7u \u0111\u1eb7t ph\u00f2ng<\/em><\/span><\/h3>\nB6 : L\u01b0u th\u00f4ng tin \u0111\u1eb7t ph\u00f2ng<\/h3>\n
M\u1ecdi th\u00f4ng tin v\u1ec1 \u0111\u1eb7t ph\u00f2ng c\u1ee7a kh\u00e1ch ph\u1ea3i \u0111\u01b0\u1ee3c c\u1eadp nh\u1eadt v\u00e0 l\u01b0u gi\u1eef \u0111\u1ea7y \u0111\u1ee7 theo th\u1ee9 t\u1ef1 ng\u00e0y \u0111\u1ebfn v\u00e0 danh s\u00e1ch kh\u00e1ch \u0111\u01b0\u1ee3c x\u1ebfp theo v\u1ea7n A-Z.<\/p>\n
B7: Nh\u1eadn kh\u1eb3ng \u0111\u1ecbnh l\u1ea1i t\u1eeb kh\u00e1ch<\/h3>\n
Th\u00f4ng th\u01b0\u1eddng, c\u00e1c kh\u00e1ch s\u1ea1n y\u00eau c\u1ea7u kh\u00e1ch kh\u1eb3ng \u0111\u1ecbnh l\u1ea1i vi\u1ec7c \u0111\u1eb7t ph\u00f2ng tr\u01b0\u1edbc ng\u00e0y kh\u00e1ch \u0111\u1ebfn t\u00f9y theo quy \u0111\u1ecbnh c\u1ee7a t\u1eebng kh\u00e1ch s\u1ea1n t\u1ea1i c\u00e1c th\u1eddi \u0111i\u1ec3m kh\u00e1c nhau (th\u01b0\u1eddng l\u00e0 15 ng\u00e0y cho kh\u00e1ch \u0111o\u00e0n v\u00e0 3 ng\u00e0y cho kh\u00e1ch l\u1ebb)<\/p>\n
N\u1ebfu kh\u00e1ch c\u00f3 s\u1eeda \u0111\u1ed5i ho\u1eb7c h\u1ee7y b\u1ecf th\u00ec nh\u00e2n vi\u00ean ph\u1ea3i th\u1ef1c hi\u1ec7n c\u00e1c b\u01b0\u1edbc sau:<\/p>\n
\n- X\u00e1c \u0111\u1ecbnh l\u1ea1i phi\u1ebfu \u0111\u1eb7t ph\u00f2ng tr\u01b0\u1edbc \u0111\u00f3<\/li>\n
- Nh\u1eadn th\u00f4ng tin s\u1eeda \u0111\u1ed5i ho\u1eb7c h\u1ee7y b\u1ecf \u0111\u1eb7t ph\u00f2ng c\u1ee7a kh\u00e1ch<\/li>\n<\/ul>\n
<\/p>\n
Lotus Hotel x\u00e1c \u0111\u1ecbnh l\u1ea1i th\u1eddi gian kh\u00e1ch h\u00e0ng nh\u1eadn ph\u00f2ng<\/em><\/span><\/h3>\n– S\u1eeda \u0111\u1ed5i:<\/p>\n
\n- Ki\u1ec3m tra xem kh\u00e1ch s\u1ea1n c\u00f3 kh\u1ea3 n\u0103ng \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u m\u1edbi c\u1ee7a kh\u00e1ch hay kh\u00f4ng?<\/li>\n
- Kh\u1eb3ng \u0111\u1ecbnh l\u1ea1i v\u1edbi kh\u00e1ch v\u1ec1 s\u1ef1 thay \u0111\u1ed5i c\u1ee7a kh\u00e1ch.<\/li>\n<\/ul>\n
– H\u1ee7y b\u1ecf:<\/p>\n
\n- N\u1ebfu kh\u00e1ch mu\u1ed1n h\u1ee7y b\u1ecf \u0111\u1eb7t ph\u00f2ng th\u00ec nh\u00e2n vi\u00ean v\u1eabn ph\u1ea3i vui v\u1ebb, t\u1ebf nh\u1ecb v\u1edbi kh\u00e1ch, t\u00ecm hi\u1ec3u l\u00fd do kh\u00e1ch mu\u1ed1n h\u1ee7y v\u00e0 thuy\u1ebft ph\u1ee5c kh\u00e1ch th\u00eam m\u1ed9t l\u1ea7n n\u1eefa.<\/li>\n
- C\u1ea3m \u01a1n kh\u00e1ch \u0111\u00e3 th\u00f4ng b\u00e1o cho kh\u00e1ch s\u1ea1n v\u00e0 h\u1eb9n d\u1ecbp kh\u00e1c kh\u00e1ch s\u1ea1n \u0111\u01b0\u1ee3c \u0111\u00f3n kh\u00e1ch.<\/li>\n
- Trong tr\u01b0\u1eddng h\u1ee3p c\u1ea7n thi\u1ebft ph\u1ea3i th\u00f4ng b\u00e1o cho kh\u00e1ch v\u1ec1 s\u1ed1 ti\u1ec1n kh\u00e1ch ph\u1ea3i tr\u1ea3 cho vi\u1ec7c h\u1ee7y b\u1ecf \u0111\u1eb7t ph\u00f2ng.<\/li>\n<\/ul>\n
<\/p>\n
Khi kh\u00e1ch h\u00e0ng h\u1ee7y l\u1ecbch \u0111\u1eb7t ph\u00f2ng th\u00ec th\u00f4ng b\u00e1o cho kh\u00e1ch h\u00e0ng v\u1ec1 quy \u0111\u1ecbnh h\u1ee7y ph\u00f2ng<\/em><\/span><\/h3>\n>>>Xem th\u00eam:\u00a0B\u1ed9 ph\u1eadn l\u1ec5 t\u00e2n trong Lotus Hotel H\u1ea3i D\u01b0\u01a1ng<\/a>;\u00a0Nhi\u1ec7m v\u1ee5 c\u1ee7a c\u00e1c b\u1ed9 ph\u1eadn trong kh\u00e1ch s\u1ea1n<\/a><\/p>\nB8: T\u1ed5ng h\u1ee3p t\u00ecnh h\u00ecnh \u0111\u1eb7t ph\u00f2ng<\/h3>\n
H\u1eb1ng ng\u00e0y, nh\u00e2n vi\u00ean \u0111\u1eb7t ph\u00f2ng ph\u1ea3i chu\u1ea9n b\u1ecb danh s\u00e1ch kh\u00e1ch d\u1ee5 \u0111\u1ecbnh \u0111\u1ebfn v\u00e0 \u0111i trong ng\u00e0y nh\u1eb1m m\u1ee5c \u0111\u00edch gi\u00fap cho kh\u00e1ch s\u1ea1n n\u1eafm \u0111\u01b0\u1ee3c s\u1ed1 l\u01b0\u1ee3ng kh\u00e1ch v\u00e0 nh\u00e2n vi\u00ean L\u1ec5 t\u00e2n chu\u1ea9n b\u1ecb h\u1ed3 s\u01a1 thanh to\u00e1n cho kh\u00e1ch.<\/p>\n
M\u1ecdi th\u00f4ng tin chi ti\u1ebft h\u00e3y li\u00ean h\u1ec7 v\u1edbi ch\u00fang t\u00f4i \u0111\u1ec3 \u0111\u01b0\u1ee3c t\u01b0 v\u1ea5n v\u00e0 h\u1ed7 tr\u1ee3 t\u1eadn t\u00ecnh nh\u1ea5t.<\/p>\n
Purple Lotus Hotel<\/strong><\/p>\nHotline:<\/strong> 0902 056 389
\nAddress:<\/strong> 232 Tr\u01b0\u1eddng Chinh, P. T\u00e2n B\u00ecnh, Th\u00e0nh ph\u1ed1 H\u1ea3i D\u01b0\u01a1ng
\nEmail:<\/strong>\u00a0lotushotel.com.vn@gmail.com
\nFacebook:<\/strong> Purple Lotus Hotel<\/a><\/span>
\nWebsite:<\/strong> Lotus Hotel<\/a><\/p>","protected":false},"excerpt":{"rendered":"\u0110\u01b0\u1ee3c v\u00ed l\u00e0 g\u01b0\u01a1ng m\u1eb7t th\u01b0\u01a1ng hi\u1ec7u cho nh\u00e0 h\u00e0ng, kh\u00e1ch s\u1ea1n. C\u00f4ng vi\u1ec7c h\u00e0ng ng\u00e0y c\u1ee7a m\u1ed9t l\u1ec5 t\u00e2n c\u00f3 l\u1ebd v\u00ec th\u1ebf m\u00e0 b\u1eadn r\u1ed9n h\u01a1n. Ngo\u00e0i nhi\u1ec7m v\u1ee5 tr\u1ef1c qu\u1ea7y, h\u01b0\u1edbng d\u1eabn kh\u00e1ch h\u00e0ng l\u00e0m th\u1ee7 t\u1ee5c check-in, check-out l\u1ea5y th\u00f4ng tin, trao \u0111\u1ed5i m\u1ed9t s\u1ed1 v\u1ea5n \u0111\u1ec1 li\u00ean quan \u0111\u1ebfn d\u1ecbch […]\n","protected":false},"author":1,"featured_media":475,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-468","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-chua-phan-loai"],"_links":{"self":[{"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/posts\/468","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/comments?post=468"}],"version-history":[{"count":0,"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/posts\/468\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/media\/475"}],"wp:attachment":[{"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/media?parent=468"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/categories?post=468"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/tags?post=468"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
– N\u1ebfu kh\u00e1ch s\u1ea1n kh\u00f4ng c\u00f3 kh\u1ea3 n\u0103ng \u0111\u00e1p \u1ee9ng y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch:<\/strong><\/h4>\nNh\u00e2n vi\u00ean \u0111\u1eb7t ph\u00f2ng n\u00ean kh\u00e9o l\u00e9o g\u1ee3i \u00fd cho kh\u00e1ch ph\u01b0\u01a1ng \u00e1n thay \u0111\u1ed5i (lo\u1ea1i ph\u00f2ng, ng\u00e0y \u0111\u1ebfn\u2026)
\nTr\u01b0\u1eddng h\u1ee3p kh\u00e1ch kh\u00f4ng \u0111\u1ed3ng \u00fd th\u00ec xin l\u1ed7i kh\u00e1ch v\u00e0 th\u00f4ng b\u00e1o v\u1edbi kh\u00e1ch \u0111\u01b0a t\u00ean kh\u00e1ch v\u00e0o danh s\u00e1ch kh\u00e1ch ch\u1edd (Waiting list).<\/p>\n
<\/p>\n
Quy tr\u00ecnh \u0111\u1eb7t ph\u00f2ng t\u1ea1i Lotus Hotel g\u1ee3i \u00fd c\u00e1c lo\u1ea1i ph\u00f2ng kh\u00e1c<\/em><\/span><\/h3>\nB4: Nh\u1eadp c\u00e1c th\u00f4ng tin \u0111\u1eb7t ph\u00f2ng – Quy tr\u00ecnh \u0111\u1eb7t ph\u00f2ng t\u1ea1i Lotus Hotel<\/h3>\n
Nh\u00e2n vi\u00ean L\u1ec5 t\u00e2n ti\u1ebfn h\u00e0nh nh\u1eadp c\u00e1c th\u00f4ng tin \u0111\u1eb7t ph\u00f2ng theo m\u1eabu c\u1ee7a kh\u00e1ch s\u1ea1n<\/p>\n
C\u00f3 2 lo\u1ea1i m\u1eabu \u0111\u1eb7t ph\u00f2ng:<\/p>\n
– M\u1eabu \u0111\u1eb7t ph\u00f2ng cho kh\u00e1ch l\u1ebb (Room Reservation Form)
\n– M\u1eabu \u0111\u1eb7t ph\u00f2ng cho kh\u00e1ch \u0111o\u00e0n (Group function sheet)<\/p>\n
B5 : Kh\u00e1ch s\u1ea1n kh\u1eb3ng \u0111\u1ecbnh l\u1ea1i vi\u1ec7c \u0111\u1eb7t ph\u00f2ng<\/h3>\n
Sau khi nh\u1eadn \u0111\u1eb7t ph\u00f2ng, nh\u00e2n vi\u00ean L\u1ec5 t\u00e2n ph\u1ea3i kh\u1eb3ng \u0111\u1ecbnh vi\u1ec7c \u0111\u1eb7t ph\u00f2ng v\u1edbi kh\u00e1ch b\u1eb1ng \u0110T, th\u01b0, Fax, ho\u1eb7c email theo quy \u0111\u1ecbnh c\u1ee7a kh\u00e1ch s\u1ea1n. X\u00e1c nh\u1eadn k\u0129 th\u00f4ng tin \u0111\u1eb7t ph\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng tr\u00e1nh sai s\u00f3t<\/p>\n
<\/p>\n
Lotus Hotel kh\u1eb3ng \u0111\u1ecbnh l\u1ea1i y\u00eau c\u1ea7u \u0111\u1eb7t ph\u00f2ng<\/em><\/span><\/h3>\nB6 : L\u01b0u th\u00f4ng tin \u0111\u1eb7t ph\u00f2ng<\/h3>\n
M\u1ecdi th\u00f4ng tin v\u1ec1 \u0111\u1eb7t ph\u00f2ng c\u1ee7a kh\u00e1ch ph\u1ea3i \u0111\u01b0\u1ee3c c\u1eadp nh\u1eadt v\u00e0 l\u01b0u gi\u1eef \u0111\u1ea7y \u0111\u1ee7 theo th\u1ee9 t\u1ef1 ng\u00e0y \u0111\u1ebfn v\u00e0 danh s\u00e1ch kh\u00e1ch \u0111\u01b0\u1ee3c x\u1ebfp theo v\u1ea7n A-Z.<\/p>\n
B7: Nh\u1eadn kh\u1eb3ng \u0111\u1ecbnh l\u1ea1i t\u1eeb kh\u00e1ch<\/h3>\n
Th\u00f4ng th\u01b0\u1eddng, c\u00e1c kh\u00e1ch s\u1ea1n y\u00eau c\u1ea7u kh\u00e1ch kh\u1eb3ng \u0111\u1ecbnh l\u1ea1i vi\u1ec7c \u0111\u1eb7t ph\u00f2ng tr\u01b0\u1edbc ng\u00e0y kh\u00e1ch \u0111\u1ebfn t\u00f9y theo quy \u0111\u1ecbnh c\u1ee7a t\u1eebng kh\u00e1ch s\u1ea1n t\u1ea1i c\u00e1c th\u1eddi \u0111i\u1ec3m kh\u00e1c nhau (th\u01b0\u1eddng l\u00e0 15 ng\u00e0y cho kh\u00e1ch \u0111o\u00e0n v\u00e0 3 ng\u00e0y cho kh\u00e1ch l\u1ebb)<\/p>\n
N\u1ebfu kh\u00e1ch c\u00f3 s\u1eeda \u0111\u1ed5i ho\u1eb7c h\u1ee7y b\u1ecf th\u00ec nh\u00e2n vi\u00ean ph\u1ea3i th\u1ef1c hi\u1ec7n c\u00e1c b\u01b0\u1edbc sau:<\/p>\n
\n- X\u00e1c \u0111\u1ecbnh l\u1ea1i phi\u1ebfu \u0111\u1eb7t ph\u00f2ng tr\u01b0\u1edbc \u0111\u00f3<\/li>\n
- Nh\u1eadn th\u00f4ng tin s\u1eeda \u0111\u1ed5i ho\u1eb7c h\u1ee7y b\u1ecf \u0111\u1eb7t ph\u00f2ng c\u1ee7a kh\u00e1ch<\/li>\n<\/ul>\n
<\/p>\n
Lotus Hotel x\u00e1c \u0111\u1ecbnh l\u1ea1i th\u1eddi gian kh\u00e1ch h\u00e0ng nh\u1eadn ph\u00f2ng<\/em><\/span><\/h3>\n– S\u1eeda \u0111\u1ed5i:<\/p>\n
\n- Ki\u1ec3m tra xem kh\u00e1ch s\u1ea1n c\u00f3 kh\u1ea3 n\u0103ng \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u m\u1edbi c\u1ee7a kh\u00e1ch hay kh\u00f4ng?<\/li>\n
- Kh\u1eb3ng \u0111\u1ecbnh l\u1ea1i v\u1edbi kh\u00e1ch v\u1ec1 s\u1ef1 thay \u0111\u1ed5i c\u1ee7a kh\u00e1ch.<\/li>\n<\/ul>\n
– H\u1ee7y b\u1ecf:<\/p>\n
\n- N\u1ebfu kh\u00e1ch mu\u1ed1n h\u1ee7y b\u1ecf \u0111\u1eb7t ph\u00f2ng th\u00ec nh\u00e2n vi\u00ean v\u1eabn ph\u1ea3i vui v\u1ebb, t\u1ebf nh\u1ecb v\u1edbi kh\u00e1ch, t\u00ecm hi\u1ec3u l\u00fd do kh\u00e1ch mu\u1ed1n h\u1ee7y v\u00e0 thuy\u1ebft ph\u1ee5c kh\u00e1ch th\u00eam m\u1ed9t l\u1ea7n n\u1eefa.<\/li>\n
- C\u1ea3m \u01a1n kh\u00e1ch \u0111\u00e3 th\u00f4ng b\u00e1o cho kh\u00e1ch s\u1ea1n v\u00e0 h\u1eb9n d\u1ecbp kh\u00e1c kh\u00e1ch s\u1ea1n \u0111\u01b0\u1ee3c \u0111\u00f3n kh\u00e1ch.<\/li>\n
- Trong tr\u01b0\u1eddng h\u1ee3p c\u1ea7n thi\u1ebft ph\u1ea3i th\u00f4ng b\u00e1o cho kh\u00e1ch v\u1ec1 s\u1ed1 ti\u1ec1n kh\u00e1ch ph\u1ea3i tr\u1ea3 cho vi\u1ec7c h\u1ee7y b\u1ecf \u0111\u1eb7t ph\u00f2ng.<\/li>\n<\/ul>\n
<\/p>\n
Khi kh\u00e1ch h\u00e0ng h\u1ee7y l\u1ecbch \u0111\u1eb7t ph\u00f2ng th\u00ec th\u00f4ng b\u00e1o cho kh\u00e1ch h\u00e0ng v\u1ec1 quy \u0111\u1ecbnh h\u1ee7y ph\u00f2ng<\/em><\/span><\/h3>\n>>>Xem th\u00eam:\u00a0B\u1ed9 ph\u1eadn l\u1ec5 t\u00e2n trong Lotus Hotel H\u1ea3i D\u01b0\u01a1ng<\/a>;\u00a0Nhi\u1ec7m v\u1ee5 c\u1ee7a c\u00e1c b\u1ed9 ph\u1eadn trong kh\u00e1ch s\u1ea1n<\/a><\/p>\nB8: T\u1ed5ng h\u1ee3p t\u00ecnh h\u00ecnh \u0111\u1eb7t ph\u00f2ng<\/h3>\n
H\u1eb1ng ng\u00e0y, nh\u00e2n vi\u00ean \u0111\u1eb7t ph\u00f2ng ph\u1ea3i chu\u1ea9n b\u1ecb danh s\u00e1ch kh\u00e1ch d\u1ee5 \u0111\u1ecbnh \u0111\u1ebfn v\u00e0 \u0111i trong ng\u00e0y nh\u1eb1m m\u1ee5c \u0111\u00edch gi\u00fap cho kh\u00e1ch s\u1ea1n n\u1eafm \u0111\u01b0\u1ee3c s\u1ed1 l\u01b0\u1ee3ng kh\u00e1ch v\u00e0 nh\u00e2n vi\u00ean L\u1ec5 t\u00e2n chu\u1ea9n b\u1ecb h\u1ed3 s\u01a1 thanh to\u00e1n cho kh\u00e1ch.<\/p>\n
M\u1ecdi th\u00f4ng tin chi ti\u1ebft h\u00e3y li\u00ean h\u1ec7 v\u1edbi ch\u00fang t\u00f4i \u0111\u1ec3 \u0111\u01b0\u1ee3c t\u01b0 v\u1ea5n v\u00e0 h\u1ed7 tr\u1ee3 t\u1eadn t\u00ecnh nh\u1ea5t.<\/p>\n
Purple Lotus Hotel<\/strong><\/p>\nHotline:<\/strong> 0902 056 389
\nAddress:<\/strong> 232 Tr\u01b0\u1eddng Chinh, P. T\u00e2n B\u00ecnh, Th\u00e0nh ph\u1ed1 H\u1ea3i D\u01b0\u01a1ng
\nEmail:<\/strong>\u00a0lotushotel.com.vn@gmail.com
\nFacebook:<\/strong> Purple Lotus Hotel<\/a><\/span>
\nWebsite:<\/strong> Lotus Hotel<\/a><\/p>","protected":false},"excerpt":{"rendered":"\u0110\u01b0\u1ee3c v\u00ed l\u00e0 g\u01b0\u01a1ng m\u1eb7t th\u01b0\u01a1ng hi\u1ec7u cho nh\u00e0 h\u00e0ng, kh\u00e1ch s\u1ea1n. C\u00f4ng vi\u1ec7c h\u00e0ng ng\u00e0y c\u1ee7a m\u1ed9t l\u1ec5 t\u00e2n c\u00f3 l\u1ebd v\u00ec th\u1ebf m\u00e0 b\u1eadn r\u1ed9n h\u01a1n. Ngo\u00e0i nhi\u1ec7m v\u1ee5 tr\u1ef1c qu\u1ea7y, h\u01b0\u1edbng d\u1eabn kh\u00e1ch h\u00e0ng l\u00e0m th\u1ee7 t\u1ee5c check-in, check-out l\u1ea5y th\u00f4ng tin, trao \u0111\u1ed5i m\u1ed9t s\u1ed1 v\u1ea5n \u0111\u1ec1 li\u00ean quan \u0111\u1ebfn d\u1ecbch […]\n","protected":false},"author":1,"featured_media":475,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-468","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-chua-phan-loai"],"_links":{"self":[{"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/posts\/468","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/comments?post=468"}],"version-history":[{"count":0,"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/posts\/468\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/media\/475"}],"wp:attachment":[{"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/media?parent=468"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/categories?post=468"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/tags?post=468"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\nTr\u01b0\u1eddng h\u1ee3p kh\u00e1ch kh\u00f4ng \u0111\u1ed3ng \u00fd th\u00ec xin l\u1ed7i kh\u00e1ch v\u00e0 th\u00f4ng b\u00e1o v\u1edbi kh\u00e1ch \u0111\u01b0a t\u00ean kh\u00e1ch v\u00e0o danh s\u00e1ch kh\u00e1ch ch\u1edd (Waiting list).<\/p>\n
<\/p>\nB4: Nh\u1eadp c\u00e1c th\u00f4ng tin \u0111\u1eb7t ph\u00f2ng – Quy tr\u00ecnh \u0111\u1eb7t ph\u00f2ng t\u1ea1i Lotus Hotel<\/h3>\n
Nh\u00e2n vi\u00ean L\u1ec5 t\u00e2n ti\u1ebfn h\u00e0nh nh\u1eadp c\u00e1c th\u00f4ng tin \u0111\u1eb7t ph\u00f2ng theo m\u1eabu c\u1ee7a kh\u00e1ch s\u1ea1n<\/p>\n
C\u00f3 2 lo\u1ea1i m\u1eabu \u0111\u1eb7t ph\u00f2ng:<\/p>\n
– M\u1eabu \u0111\u1eb7t ph\u00f2ng cho kh\u00e1ch l\u1ebb (Room Reservation Form)
\n– M\u1eabu \u0111\u1eb7t ph\u00f2ng cho kh\u00e1ch \u0111o\u00e0n (Group function sheet)<\/p>\n
B5 : Kh\u00e1ch s\u1ea1n kh\u1eb3ng \u0111\u1ecbnh l\u1ea1i vi\u1ec7c \u0111\u1eb7t ph\u00f2ng<\/h3>\n
Sau khi nh\u1eadn \u0111\u1eb7t ph\u00f2ng, nh\u00e2n vi\u00ean L\u1ec5 t\u00e2n ph\u1ea3i kh\u1eb3ng \u0111\u1ecbnh vi\u1ec7c \u0111\u1eb7t ph\u00f2ng v\u1edbi kh\u00e1ch b\u1eb1ng \u0110T, th\u01b0, Fax, ho\u1eb7c email theo quy \u0111\u1ecbnh c\u1ee7a kh\u00e1ch s\u1ea1n. X\u00e1c nh\u1eadn k\u0129 th\u00f4ng tin \u0111\u1eb7t ph\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng tr\u00e1nh sai s\u00f3t<\/p>\n
<\/p>\n
Lotus Hotel kh\u1eb3ng \u0111\u1ecbnh l\u1ea1i y\u00eau c\u1ea7u \u0111\u1eb7t ph\u00f2ng<\/em><\/span><\/h3>\nB6 : L\u01b0u th\u00f4ng tin \u0111\u1eb7t ph\u00f2ng<\/h3>\n
M\u1ecdi th\u00f4ng tin v\u1ec1 \u0111\u1eb7t ph\u00f2ng c\u1ee7a kh\u00e1ch ph\u1ea3i \u0111\u01b0\u1ee3c c\u1eadp nh\u1eadt v\u00e0 l\u01b0u gi\u1eef \u0111\u1ea7y \u0111\u1ee7 theo th\u1ee9 t\u1ef1 ng\u00e0y \u0111\u1ebfn v\u00e0 danh s\u00e1ch kh\u00e1ch \u0111\u01b0\u1ee3c x\u1ebfp theo v\u1ea7n A-Z.<\/p>\n
B7: Nh\u1eadn kh\u1eb3ng \u0111\u1ecbnh l\u1ea1i t\u1eeb kh\u00e1ch<\/h3>\n
Th\u00f4ng th\u01b0\u1eddng, c\u00e1c kh\u00e1ch s\u1ea1n y\u00eau c\u1ea7u kh\u00e1ch kh\u1eb3ng \u0111\u1ecbnh l\u1ea1i vi\u1ec7c \u0111\u1eb7t ph\u00f2ng tr\u01b0\u1edbc ng\u00e0y kh\u00e1ch \u0111\u1ebfn t\u00f9y theo quy \u0111\u1ecbnh c\u1ee7a t\u1eebng kh\u00e1ch s\u1ea1n t\u1ea1i c\u00e1c th\u1eddi \u0111i\u1ec3m kh\u00e1c nhau (th\u01b0\u1eddng l\u00e0 15 ng\u00e0y cho kh\u00e1ch \u0111o\u00e0n v\u00e0 3 ng\u00e0y cho kh\u00e1ch l\u1ebb)<\/p>\n
N\u1ebfu kh\u00e1ch c\u00f3 s\u1eeda \u0111\u1ed5i ho\u1eb7c h\u1ee7y b\u1ecf th\u00ec nh\u00e2n vi\u00ean ph\u1ea3i th\u1ef1c hi\u1ec7n c\u00e1c b\u01b0\u1edbc sau:<\/p>\n
\n- X\u00e1c \u0111\u1ecbnh l\u1ea1i phi\u1ebfu \u0111\u1eb7t ph\u00f2ng tr\u01b0\u1edbc \u0111\u00f3<\/li>\n
- Nh\u1eadn th\u00f4ng tin s\u1eeda \u0111\u1ed5i ho\u1eb7c h\u1ee7y b\u1ecf \u0111\u1eb7t ph\u00f2ng c\u1ee7a kh\u00e1ch<\/li>\n<\/ul>\n
<\/p>\n
Lotus Hotel x\u00e1c \u0111\u1ecbnh l\u1ea1i th\u1eddi gian kh\u00e1ch h\u00e0ng nh\u1eadn ph\u00f2ng<\/em><\/span><\/h3>\n– S\u1eeda \u0111\u1ed5i:<\/p>\n
\n- Ki\u1ec3m tra xem kh\u00e1ch s\u1ea1n c\u00f3 kh\u1ea3 n\u0103ng \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u m\u1edbi c\u1ee7a kh\u00e1ch hay kh\u00f4ng?<\/li>\n
- Kh\u1eb3ng \u0111\u1ecbnh l\u1ea1i v\u1edbi kh\u00e1ch v\u1ec1 s\u1ef1 thay \u0111\u1ed5i c\u1ee7a kh\u00e1ch.<\/li>\n<\/ul>\n
– H\u1ee7y b\u1ecf:<\/p>\n
\n- N\u1ebfu kh\u00e1ch mu\u1ed1n h\u1ee7y b\u1ecf \u0111\u1eb7t ph\u00f2ng th\u00ec nh\u00e2n vi\u00ean v\u1eabn ph\u1ea3i vui v\u1ebb, t\u1ebf nh\u1ecb v\u1edbi kh\u00e1ch, t\u00ecm hi\u1ec3u l\u00fd do kh\u00e1ch mu\u1ed1n h\u1ee7y v\u00e0 thuy\u1ebft ph\u1ee5c kh\u00e1ch th\u00eam m\u1ed9t l\u1ea7n n\u1eefa.<\/li>\n
- C\u1ea3m \u01a1n kh\u00e1ch \u0111\u00e3 th\u00f4ng b\u00e1o cho kh\u00e1ch s\u1ea1n v\u00e0 h\u1eb9n d\u1ecbp kh\u00e1c kh\u00e1ch s\u1ea1n \u0111\u01b0\u1ee3c \u0111\u00f3n kh\u00e1ch.<\/li>\n
- Trong tr\u01b0\u1eddng h\u1ee3p c\u1ea7n thi\u1ebft ph\u1ea3i th\u00f4ng b\u00e1o cho kh\u00e1ch v\u1ec1 s\u1ed1 ti\u1ec1n kh\u00e1ch ph\u1ea3i tr\u1ea3 cho vi\u1ec7c h\u1ee7y b\u1ecf \u0111\u1eb7t ph\u00f2ng.<\/li>\n<\/ul>\n
<\/p>\n
Khi kh\u00e1ch h\u00e0ng h\u1ee7y l\u1ecbch \u0111\u1eb7t ph\u00f2ng th\u00ec th\u00f4ng b\u00e1o cho kh\u00e1ch h\u00e0ng v\u1ec1 quy \u0111\u1ecbnh h\u1ee7y ph\u00f2ng<\/em><\/span><\/h3>\n>>>Xem th\u00eam:\u00a0B\u1ed9 ph\u1eadn l\u1ec5 t\u00e2n trong Lotus Hotel H\u1ea3i D\u01b0\u01a1ng<\/a>;\u00a0Nhi\u1ec7m v\u1ee5 c\u1ee7a c\u00e1c b\u1ed9 ph\u1eadn trong kh\u00e1ch s\u1ea1n<\/a><\/p>\nB8: T\u1ed5ng h\u1ee3p t\u00ecnh h\u00ecnh \u0111\u1eb7t ph\u00f2ng<\/h3>\n
H\u1eb1ng ng\u00e0y, nh\u00e2n vi\u00ean \u0111\u1eb7t ph\u00f2ng ph\u1ea3i chu\u1ea9n b\u1ecb danh s\u00e1ch kh\u00e1ch d\u1ee5 \u0111\u1ecbnh \u0111\u1ebfn v\u00e0 \u0111i trong ng\u00e0y nh\u1eb1m m\u1ee5c \u0111\u00edch gi\u00fap cho kh\u00e1ch s\u1ea1n n\u1eafm \u0111\u01b0\u1ee3c s\u1ed1 l\u01b0\u1ee3ng kh\u00e1ch v\u00e0 nh\u00e2n vi\u00ean L\u1ec5 t\u00e2n chu\u1ea9n b\u1ecb h\u1ed3 s\u01a1 thanh to\u00e1n cho kh\u00e1ch.<\/p>\n
M\u1ecdi th\u00f4ng tin chi ti\u1ebft h\u00e3y li\u00ean h\u1ec7 v\u1edbi ch\u00fang t\u00f4i \u0111\u1ec3 \u0111\u01b0\u1ee3c t\u01b0 v\u1ea5n v\u00e0 h\u1ed7 tr\u1ee3 t\u1eadn t\u00ecnh nh\u1ea5t.<\/p>\n
Purple Lotus Hotel<\/strong><\/p>\nHotline:<\/strong> 0902 056 389
\nAddress:<\/strong> 232 Tr\u01b0\u1eddng Chinh, P. T\u00e2n B\u00ecnh, Th\u00e0nh ph\u1ed1 H\u1ea3i D\u01b0\u01a1ng
\nEmail:<\/strong>\u00a0lotushotel.com.vn@gmail.com
\nFacebook:<\/strong> Purple Lotus Hotel<\/a><\/span>
\nWebsite:<\/strong> Lotus Hotel<\/a><\/p>","protected":false},"excerpt":{"rendered":"\u0110\u01b0\u1ee3c v\u00ed l\u00e0 g\u01b0\u01a1ng m\u1eb7t th\u01b0\u01a1ng hi\u1ec7u cho nh\u00e0 h\u00e0ng, kh\u00e1ch s\u1ea1n. C\u00f4ng vi\u1ec7c h\u00e0ng ng\u00e0y c\u1ee7a m\u1ed9t l\u1ec5 t\u00e2n c\u00f3 l\u1ebd v\u00ec th\u1ebf m\u00e0 b\u1eadn r\u1ed9n h\u01a1n. Ngo\u00e0i nhi\u1ec7m v\u1ee5 tr\u1ef1c qu\u1ea7y, h\u01b0\u1edbng d\u1eabn kh\u00e1ch h\u00e0ng l\u00e0m th\u1ee7 t\u1ee5c check-in, check-out l\u1ea5y th\u00f4ng tin, trao \u0111\u1ed5i m\u1ed9t s\u1ed1 v\u1ea5n \u0111\u1ec1 li\u00ean quan \u0111\u1ebfn d\u1ecbch […]\n","protected":false},"author":1,"featured_media":475,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-468","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-chua-phan-loai"],"_links":{"self":[{"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/posts\/468","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/comments?post=468"}],"version-history":[{"count":0,"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/posts\/468\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/media\/475"}],"wp:attachment":[{"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/media?parent=468"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/categories?post=468"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/tags?post=468"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
<\/p>\n
Lotus Hotel x\u00e1c \u0111\u1ecbnh l\u1ea1i th\u1eddi gian kh\u00e1ch h\u00e0ng nh\u1eadn ph\u00f2ng<\/em><\/span><\/h3>\n– S\u1eeda \u0111\u1ed5i:<\/p>\n
\n- Ki\u1ec3m tra xem kh\u00e1ch s\u1ea1n c\u00f3 kh\u1ea3 n\u0103ng \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u m\u1edbi c\u1ee7a kh\u00e1ch hay kh\u00f4ng?<\/li>\n
- Kh\u1eb3ng \u0111\u1ecbnh l\u1ea1i v\u1edbi kh\u00e1ch v\u1ec1 s\u1ef1 thay \u0111\u1ed5i c\u1ee7a kh\u00e1ch.<\/li>\n<\/ul>\n
– H\u1ee7y b\u1ecf:<\/p>\n
\n- N\u1ebfu kh\u00e1ch mu\u1ed1n h\u1ee7y b\u1ecf \u0111\u1eb7t ph\u00f2ng th\u00ec nh\u00e2n vi\u00ean v\u1eabn ph\u1ea3i vui v\u1ebb, t\u1ebf nh\u1ecb v\u1edbi kh\u00e1ch, t\u00ecm hi\u1ec3u l\u00fd do kh\u00e1ch mu\u1ed1n h\u1ee7y v\u00e0 thuy\u1ebft ph\u1ee5c kh\u00e1ch th\u00eam m\u1ed9t l\u1ea7n n\u1eefa.<\/li>\n
- C\u1ea3m \u01a1n kh\u00e1ch \u0111\u00e3 th\u00f4ng b\u00e1o cho kh\u00e1ch s\u1ea1n v\u00e0 h\u1eb9n d\u1ecbp kh\u00e1c kh\u00e1ch s\u1ea1n \u0111\u01b0\u1ee3c \u0111\u00f3n kh\u00e1ch.<\/li>\n
- Trong tr\u01b0\u1eddng h\u1ee3p c\u1ea7n thi\u1ebft ph\u1ea3i th\u00f4ng b\u00e1o cho kh\u00e1ch v\u1ec1 s\u1ed1 ti\u1ec1n kh\u00e1ch ph\u1ea3i tr\u1ea3 cho vi\u1ec7c h\u1ee7y b\u1ecf \u0111\u1eb7t ph\u00f2ng.<\/li>\n<\/ul>\n
<\/p>\n
Khi kh\u00e1ch h\u00e0ng h\u1ee7y l\u1ecbch \u0111\u1eb7t ph\u00f2ng th\u00ec th\u00f4ng b\u00e1o cho kh\u00e1ch h\u00e0ng v\u1ec1 quy \u0111\u1ecbnh h\u1ee7y ph\u00f2ng<\/em><\/span><\/h3>\n>>>Xem th\u00eam:\u00a0B\u1ed9 ph\u1eadn l\u1ec5 t\u00e2n trong Lotus Hotel H\u1ea3i D\u01b0\u01a1ng<\/a>;\u00a0Nhi\u1ec7m v\u1ee5 c\u1ee7a c\u00e1c b\u1ed9 ph\u1eadn trong kh\u00e1ch s\u1ea1n<\/a><\/p>\nB8: T\u1ed5ng h\u1ee3p t\u00ecnh h\u00ecnh \u0111\u1eb7t ph\u00f2ng<\/h3>\n
H\u1eb1ng ng\u00e0y, nh\u00e2n vi\u00ean \u0111\u1eb7t ph\u00f2ng ph\u1ea3i chu\u1ea9n b\u1ecb danh s\u00e1ch kh\u00e1ch d\u1ee5 \u0111\u1ecbnh \u0111\u1ebfn v\u00e0 \u0111i trong ng\u00e0y nh\u1eb1m m\u1ee5c \u0111\u00edch gi\u00fap cho kh\u00e1ch s\u1ea1n n\u1eafm \u0111\u01b0\u1ee3c s\u1ed1 l\u01b0\u1ee3ng kh\u00e1ch v\u00e0 nh\u00e2n vi\u00ean L\u1ec5 t\u00e2n chu\u1ea9n b\u1ecb h\u1ed3 s\u01a1 thanh to\u00e1n cho kh\u00e1ch.<\/p>\n
M\u1ecdi th\u00f4ng tin chi ti\u1ebft h\u00e3y li\u00ean h\u1ec7 v\u1edbi ch\u00fang t\u00f4i \u0111\u1ec3 \u0111\u01b0\u1ee3c t\u01b0 v\u1ea5n v\u00e0 h\u1ed7 tr\u1ee3 t\u1eadn t\u00ecnh nh\u1ea5t.<\/p>\n
Purple Lotus Hotel<\/strong><\/p>\nHotline:<\/strong> 0902 056 389
\nAddress:<\/strong> 232 Tr\u01b0\u1eddng Chinh, P. T\u00e2n B\u00ecnh, Th\u00e0nh ph\u1ed1 H\u1ea3i D\u01b0\u01a1ng
\nEmail:<\/strong>\u00a0lotushotel.com.vn@gmail.com
\nFacebook:<\/strong> Purple Lotus Hotel<\/a><\/span>
\nWebsite:<\/strong> Lotus Hotel<\/a><\/p>","protected":false},"excerpt":{"rendered":"\u0110\u01b0\u1ee3c v\u00ed l\u00e0 g\u01b0\u01a1ng m\u1eb7t th\u01b0\u01a1ng hi\u1ec7u cho nh\u00e0 h\u00e0ng, kh\u00e1ch s\u1ea1n. C\u00f4ng vi\u1ec7c h\u00e0ng ng\u00e0y c\u1ee7a m\u1ed9t l\u1ec5 t\u00e2n c\u00f3 l\u1ebd v\u00ec th\u1ebf m\u00e0 b\u1eadn r\u1ed9n h\u01a1n. Ngo\u00e0i nhi\u1ec7m v\u1ee5 tr\u1ef1c qu\u1ea7y, h\u01b0\u1edbng d\u1eabn kh\u00e1ch h\u00e0ng l\u00e0m th\u1ee7 t\u1ee5c check-in, check-out l\u1ea5y th\u00f4ng tin, trao \u0111\u1ed5i m\u1ed9t s\u1ed1 v\u1ea5n \u0111\u1ec1 li\u00ean quan \u0111\u1ebfn d\u1ecbch […]\n","protected":false},"author":1,"featured_media":475,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-468","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-chua-phan-loai"],"_links":{"self":[{"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/posts\/468","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/comments?post=468"}],"version-history":[{"count":0,"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/posts\/468\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/media\/475"}],"wp:attachment":[{"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/media?parent=468"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/categories?post=468"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/tags?post=468"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
– H\u1ee7y b\u1ecf:<\/p>\n
- \n
- N\u1ebfu kh\u00e1ch mu\u1ed1n h\u1ee7y b\u1ecf \u0111\u1eb7t ph\u00f2ng th\u00ec nh\u00e2n vi\u00ean v\u1eabn ph\u1ea3i vui v\u1ebb, t\u1ebf nh\u1ecb v\u1edbi kh\u00e1ch, t\u00ecm hi\u1ec3u l\u00fd do kh\u00e1ch mu\u1ed1n h\u1ee7y v\u00e0 thuy\u1ebft ph\u1ee5c kh\u00e1ch th\u00eam m\u1ed9t l\u1ea7n n\u1eefa.<\/li>\n
- C\u1ea3m \u01a1n kh\u00e1ch \u0111\u00e3 th\u00f4ng b\u00e1o cho kh\u00e1ch s\u1ea1n v\u00e0 h\u1eb9n d\u1ecbp kh\u00e1c kh\u00e1ch s\u1ea1n \u0111\u01b0\u1ee3c \u0111\u00f3n kh\u00e1ch.<\/li>\n
- Trong tr\u01b0\u1eddng h\u1ee3p c\u1ea7n thi\u1ebft ph\u1ea3i th\u00f4ng b\u00e1o cho kh\u00e1ch v\u1ec1 s\u1ed1 ti\u1ec1n kh\u00e1ch ph\u1ea3i tr\u1ea3 cho vi\u1ec7c h\u1ee7y b\u1ecf \u0111\u1eb7t ph\u00f2ng.<\/li>\n<\/ul>\n<\/p>\n
Khi kh\u00e1ch h\u00e0ng h\u1ee7y l\u1ecbch \u0111\u1eb7t ph\u00f2ng th\u00ec th\u00f4ng b\u00e1o cho kh\u00e1ch h\u00e0ng v\u1ec1 quy \u0111\u1ecbnh h\u1ee7y ph\u00f2ng<\/em><\/span><\/h3>\n
>>>Xem th\u00eam:\u00a0B\u1ed9 ph\u1eadn l\u1ec5 t\u00e2n trong Lotus Hotel H\u1ea3i D\u01b0\u01a1ng<\/a>;\u00a0Nhi\u1ec7m v\u1ee5 c\u1ee7a c\u00e1c b\u1ed9 ph\u1eadn trong kh\u00e1ch s\u1ea1n<\/a><\/p>\n
B8: T\u1ed5ng h\u1ee3p t\u00ecnh h\u00ecnh \u0111\u1eb7t ph\u00f2ng<\/h3>\n
H\u1eb1ng ng\u00e0y, nh\u00e2n vi\u00ean \u0111\u1eb7t ph\u00f2ng ph\u1ea3i chu\u1ea9n b\u1ecb danh s\u00e1ch kh\u00e1ch d\u1ee5 \u0111\u1ecbnh \u0111\u1ebfn v\u00e0 \u0111i trong ng\u00e0y nh\u1eb1m m\u1ee5c \u0111\u00edch gi\u00fap cho kh\u00e1ch s\u1ea1n n\u1eafm \u0111\u01b0\u1ee3c s\u1ed1 l\u01b0\u1ee3ng kh\u00e1ch v\u00e0 nh\u00e2n vi\u00ean L\u1ec5 t\u00e2n chu\u1ea9n b\u1ecb h\u1ed3 s\u01a1 thanh to\u00e1n cho kh\u00e1ch.<\/p>\n
M\u1ecdi th\u00f4ng tin chi ti\u1ebft h\u00e3y li\u00ean h\u1ec7 v\u1edbi ch\u00fang t\u00f4i \u0111\u1ec3 \u0111\u01b0\u1ee3c t\u01b0 v\u1ea5n v\u00e0 h\u1ed7 tr\u1ee3 t\u1eadn t\u00ecnh nh\u1ea5t.<\/p>\n
Purple Lotus Hotel<\/strong><\/p>\n
Hotline:<\/strong> 0902 056 389
\nAddress:<\/strong> 232 Tr\u01b0\u1eddng Chinh, P. T\u00e2n B\u00ecnh, Th\u00e0nh ph\u1ed1 H\u1ea3i D\u01b0\u01a1ng
\nEmail:<\/strong>\u00a0lotushotel.com.vn@gmail.com
\nFacebook:<\/strong> Purple Lotus Hotel<\/a><\/span>
\nWebsite:<\/strong> Lotus Hotel<\/a><\/p>","protected":false},"excerpt":{"rendered":"\u0110\u01b0\u1ee3c v\u00ed l\u00e0 g\u01b0\u01a1ng m\u1eb7t th\u01b0\u01a1ng hi\u1ec7u cho nh\u00e0 h\u00e0ng, kh\u00e1ch s\u1ea1n. C\u00f4ng vi\u1ec7c h\u00e0ng ng\u00e0y c\u1ee7a m\u1ed9t l\u1ec5 t\u00e2n c\u00f3 l\u1ebd v\u00ec th\u1ebf m\u00e0 b\u1eadn r\u1ed9n h\u01a1n. Ngo\u00e0i nhi\u1ec7m v\u1ee5 tr\u1ef1c qu\u1ea7y, h\u01b0\u1edbng d\u1eabn kh\u00e1ch h\u00e0ng l\u00e0m th\u1ee7 t\u1ee5c check-in, check-out l\u1ea5y th\u00f4ng tin, trao \u0111\u1ed5i m\u1ed9t s\u1ed1 v\u1ea5n \u0111\u1ec1 li\u00ean quan \u0111\u1ebfn d\u1ecbch […]\n","protected":false},"author":1,"featured_media":475,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-468","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-chua-phan-loai"],"_links":{"self":[{"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/posts\/468","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/comments?post=468"}],"version-history":[{"count":0,"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/posts\/468\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/media\/475"}],"wp:attachment":[{"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/media?parent=468"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/categories?post=468"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/lotushotel.vn\/en\/wp-json\/wp\/v2\/tags?post=468"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}