{"id":808,"date":"2021-01-26T08:09:59","date_gmt":"2021-01-26T01:09:59","guid":{"rendered":"http:\/\/lotushotel.vn\/?p=808"},"modified":"2021-01-26T08:09:59","modified_gmt":"2021-01-26T01:09:59","slug":"nghiep-vu-nha-hang-khach-san-lotus-hotel","status":"publish","type":"post","link":"https:\/\/lotushotel.vn\/en\/nghiep-vu-nha-hang-khach-san-lotus-hotel\/","title":{"rendered":"Nghi\u1ec7p v\u1ee5 nh\u00e0 h\u00e0ng – kh\u00e1ch s\u1ea1n Lotus Hotel"},"content":{"rendered":"

\u0110\u1ec3 ho\u1ea1t \u0111\u1ed9ng hi\u1ec7u qu\u1ea3 trong m\u1ed9t l\u0129nh v\u1ef1c nh\u1ea5t \u0111\u1ecbnh. B\u1ea1n c\u1ea7n trang b\u1ecb \u0111\u1ea7y \u0111\u1ee7 nghi\u1ec7p v\u1ee5 c\u01a1 b\u1ea3n c\u1ee7a ngh\u1ec1. Ng\u00e0nh nh\u00e0 h\u00e0ng – kh\u00e1ch s\u1ea1n c\u0169ng v\u1eady. V\u1eady nghi\u1ec7p v\u1ee5 nh\u00e0 h\u00e0ng – kh\u00e1ch s\u1ea1n l\u00e0 g\u00ec? Nh\u1eefng th\u00f4ng tin li\u00ean quan ra sao? C\u00f9ng Lotus Hotel t\u00ecm hi\u1ec3u \u0111i\u1ec1u n\u00e0y!<\/p>\n

Nghi\u1ec7p v\u1ee5 nh\u00e0 h\u00e0ng – kh\u00e1ch s\u1ea1n l\u00e0 g\u00ec?<\/h2>\n

Nghi\u1ec7p v\u1ee5 nh\u00e0 h\u00e0ng – kh\u00e1ch s\u1ea1n l\u00e0 k\u1ef9 n\u0103ng v\u00e0 ki\u1ebfn th\u1ee9c c\u01a1 b\u1ea3n. C\u1ea7n thi\u1ebft v\u00e0 c\u1ea5p b\u00e1ch c\u1ee7a m\u1ed7i nh\u00e2n vi\u00ean thu\u1ed9c t\u1eebng c\u1ea5p b\u1eadc, b\u1ed9 ph\u1eadn. Ph\u1ea3i n\u1eafm r\u00f5 v\u00e0 th\u1ef1c hi\u1ec7n chu\u1ea9n x\u00e1c nh\u1eb1m \u0111em \u0111\u1ebfn s\u1ef1 h\u00e0i l\u00f2ng cho kh\u00e1ch h\u00e0ng. \u0110\u1ed3ng th\u1eddi mang l\u1ea1i doanh thu cho nh\u00e0 h\u00e0ng – kh\u00e1ch s\u1ea1n. Nghi\u1ec7p v\u1ee5 c\u1ee7a nh\u00e2n vi\u00ean quy\u1ebft \u0111\u1ecbnh \u0111\u1ebfn 90% s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a \u0111\u1ecba \u0111i\u1ec3m kinh doanh (nh\u00e0 h\u00e0ng – kh\u00e1ch s\u1ea1n) trong vi\u1ec7c ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 c\u1ee7a m\u00ecnh.<\/p>\n

\"Nghi\u1ec7p<\/p>\n

Nghi\u1ec7p v\u1ee5 nh\u00e0 h\u00e0ng – kh\u00e1ch s\u1ea1n l\u00e0 k\u1ef9 n\u0103ng v\u00e0 ki\u1ebfn th\u1ee9c c\u01a1 b\u1ea3n c\u1ee7a m\u1ed9t nh\u00e2n vi\u00ean chuy\u00ean nghi\u1ec7p<\/em><\/span><\/h3>\n

Nh\u1eefng k\u1ef9 n\u0103ng c\u01a1 b\u1ea3n trong nghi\u1ec7p v\u1ee5 nh\u00e0 h\u00e0ng – kh\u00e1ch s\u1ea1n<\/h2>\n

K\u1ef9 n\u0103ng nghi\u1ec7p v\u1ee5 c\u1ee7a nh\u00e2n vi\u00ean<\/h3>\n

C\u1ea5p b\u1eadc Qu\u1ea3n l\u00fd<\/strong><\/h4>\n

Tr\u01b0\u1edbc ti\u00ean, ng\u01b0\u1eddi Qu\u1ea3n l\u00fd c\u1ea7n ph\u1ea3i c\u00f3 t\u1ed1 ch\u1ea5t l\u00e3nh \u0111\u1ea1o. M\u1ed9t nh\u00e0 qu\u1ea3n l\u00fd gi\u1ecfi ph\u1ea3i c\u00f3 kh\u1ea3 n\u0103ng xoay chuy\u1ec3n t\u00ecnh th\u1ebf\/ ho\u00e0n c\u1ea3nh linh ho\u1ea1t. Gi\u1ea3i quy\u1ebft nhanh ch\u00f3ng m\u1ecdi t\u00ecnh hu\u1ed1ng b\u1ea5t ng\u1edd, c\u00f3 t\u01b0 duy \u0111i\u1ec1u h\u00e0nh v\u00e0 kh\u1ea3 n\u0103ng \u0111i\u1ec1u ph\u1ed1i h\u1ee3p l\u00fd v\u1edbi c\u00e1c b\u1ed9 ph\u1eadn li\u00ean quan. C\u00f3 n\u0103ng l\u1ef1c truy\u1ec1n \u0111\u1ed9ng l\u1ef1c l\u00e0m vi\u1ec7c cho nh\u00e2n vi\u00ean c\u1ea5p d\u01b0\u1edbi,… Ngo\u00e0i ra, qu\u1ea3n l\u00fd c\u0169ng ph\u1ea3i n\u1eafm v\u1eefng t\u1ea5t c\u1ea3 c\u00e1c nghi\u1ec7p v\u1ee5 m\u00e0 nh\u00e2n vi\u00ean c\u1ea5p d\u01b0\u1edbi c\u1ea7n n\u1eafm. \u0110\u1ec3 h\u01b0\u1edbng d\u1eabn, ch\u1ec9 b\u1ea3o, th\u1ef1c h\u00e0nh khi c\u1ea7n.<\/p>\n

Nh\u00e2n vi\u00ean l\u1ec5 t\u00e2n<\/strong><\/h4>\n

Ph\u1ea3i n\u1eafm v\u1eefng c\u00e1c k\u1ef9 n\u0103ng c\u01a1 b\u1ea3n nh\u01b0: \u0111\u00f3n \u2013 ti\u1ec5n kh\u00e1ch, check-in check-out, \u0111\u00e0m tho\u1ea1i, t\u01b0 v\u1ea5n d\u1ecbch v\u1ee5,… Ngo\u00e0i ra c\u00f2n ph\u1ea3i th\u00e0nh th\u1ea1o ngo\u1ea1i ng\u1eef, tin h\u1ecdc v\u0103n ph\u00f2ng, ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd c\u1ee7a nh\u00e0 h\u00e0ng – kh\u00e1ch s\u1ea1n. C\u00f3 kh\u1ea3 n\u0103ng gi\u1ea3i quy\u1ebft t\u00ecnh hu\u1ed1ng ph\u00e1t sinh\/ ph\u00e0n n\u00e0n c\u1ee7a kh\u00e1ch trong ph\u1ea1m vi quy\u1ec1n h\u1ea1n,\u2026<\/p>\n

\"Nghi\u1ec7p<\/p>\n

Nghi\u1ec7p v\u1ee5 nh\u00e0 h\u00e0ng – kh\u00e1ch s\u1ea1n c\u1ee7a m\u1ed9t nh\u00e2n vi\u00ean l\u1ec5 t\u00e2n l\u00e0 ph\u1ea3i th\u00e0nh th\u1ea1o ngo\u1ea1i ng\u1eef v\u00e0 tin h\u1ecdc<\/em><\/span><\/h3>\n

Nh\u00e2n vi\u00ean ph\u1ee5c v\u1ee5<\/strong><\/h4>\n

M\u1ed9t nh\u00e2n vi\u00ean ph\u1ee5c v\u1ee5 chuy\u00ean nghi\u1ec7p ph\u1ea3i th\u00e0nh th\u1ea1o c\u00e1c k\u1ef9 n\u0103ng nh\u01b0: \u0111\u00f3n \u2013 ti\u1ec5n kh\u00e1ch, t\u01b0 v\u1ea5n th\u1ef1c \u0111\u01a1n cho kh\u00e1ch, ghi nh\u1eadn order. Ki\u1ec3m tra m\u00f3n \u0103n tr\u01b0\u1edbc khi ph\u1ee5c v\u1ee5, ph\u1ee5c v\u1ee5 kh\u00e1ch k\u1ecbp th\u1eddi,… Ngo\u00e0i ra ph\u1ea3i lu\u00f4n th\u00e2n thi\u1ec7n, hi\u1ebfu kh\u00e1ch v\u00e0 t\u00f4n tr\u1ecdng kh\u00e1ch, c\u00f3 tr\u00ed nh\u1edb t\u1ed1t, kh\u1ea3 n\u0103ng ngo\u1ea1i ng\u1eef c\u01a1 b\u1ea3n,\u2026\u0111\u1ec3 h\u1ea1n ch\u1ebf nh\u1eefng sai s\u00f3t trong ph\u1ee5c v\u1ee5 kh\u00e1ch,\u2026<\/p>\n

Nh\u00e2n vi\u00ean bu\u1ed3ng ph\u00f2ng<\/strong><\/h4>\n

Ph\u1ea3i n\u1eafm v\u1eefng c\u00e1c k\u1ef9 n\u0103ng nh\u01b0: quy tr\u00ecnh v\u00e0 k\u1ef9 thu\u1eadt d\u1ecdn ph\u00f2ng, s\u1eed d\u1ee5ng v\u1eadt d\u1ee5ng v\u00e0 c\u00e1c h\u00f3a ch\u1ea5t c\u1ea7n thi\u1ebft, k\u1ef9 n\u0103ng s\u1eed d\u1ee5ng \u0111i\u1ec7n tho\u1ea1i, kh\u1ea3 n\u0103ng ngo\u1ea1i ng\u1eef, x\u1eed l\u00fd m\u1ed9t s\u1ed1 v\u1ea5n \u0111\u1ec1 ph\u00e1t sinh khi c\u1ea7n,\u2026<\/p>\n

Nh\u00e2n vi\u00ean Bar<\/strong><\/h4>\n

Trang b\u1ecb \u0111\u1ea7y \u0111\u1ee7 c\u00e1c k\u1ef9 n\u0103ng nh\u01b0: c\u00f4ng th\u1ee9c pha ch\u1ebf v\u00e0 \u0111\u1ecbnh l\u01b0\u1ee3ng th\u1ee9c u\u1ed1ng. C\u00e1ch s\u1eed d\u1ee5ng c\u00e1c lo\u1ea1i d\u1ee5ng c\u1ee5 pha ch\u1ebf, quy tr\u00ecnh v\u1ec7 sinh c\u00e1c trang thi\u1ebft b\u1ecb, v\u1eadt d\u1ee5ng qu\u1ea7y bar. C\u00f3 kh\u1ea3 n\u0103ng s\u00e1ng t\u1ea1o c\u00e1c lo\u1ea1i th\u1ee9c u\u1ed1ng m\u1edbi,… Ngo\u00e0i ra, nh\u00e2n vi\u00ean bar c\u0169ng c\u1ea7n trang b\u1ecb v\u1ed1n ngo\u1ea1i ng\u1eef. C\u00f3 kh\u1ea3 n\u0103ng gi\u1ea3i quy\u1ebft ph\u00e0n n\u00e0n c\u1ee7a kh\u00e1ch \u0111\u1ed1i v\u1edbi nh\u1eefng v\u1ea5n \u0111\u1ec1 li\u00ean quan \u0111\u1ebfn \u0111\u1ed3 u\u1ed1ng,\u2026<\/p>\n

\"Nghi\u1ec7p<\/p>\n

Nghi\u1ec7p v\u1ee5 nh\u00e0 h\u00e0ng – kh\u00e1ch s\u1ea1n l\u00e0 c\u1ee7a nh\u00e2n vi\u00ean bar l\u00e0 ph\u1ea3i bi\u1ebft v\u00e0 th\u00e0nh th\u1ea1o k\u1ef9 n\u0103ng pha ch\u1ebf<\/em><\/span><\/h3>\n

K\u1ef9 n\u0103ng giao ti\u1ebfp ti\u1ebfng Anh<\/h3>\n

Nh\u01b0 \u0111\u00e3 ph\u00e2n t\u00edch tr\u00ean \u0111\u00e2y, m\u1ecdi b\u1ed9 ph\u1eadn nh\u00e2n s\u1ef1 trong l\u0129nh v\u1ef1c nh\u00e0 h\u00e0ng – kh\u00e1ch s\u1ea1n \u0111\u1ec1u y\u00eau c\u1ea7u tr\u00ecnh \u0111\u1ed9 ngo\u1ea1i ng\u1eef. Trong \u0111\u00f3, g\u1ea7n nh\u01b0 b\u1eaft bu\u1ed9c giao ti\u1ebfp c\u01a1 b\u1ea3n b\u1eb1ng ti\u1ebfng Anh. B\u1edfi, kh\u00e1ch qu\u1ed1c t\u1ebf l\u00e0 \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng tr\u1ecdng \u0111i\u1ec3m c\u1ee7a du l\u1ecbch Vi\u1ec7t Nam. H\u1ecd giao ti\u1ebfp ch\u1ee7 y\u1ebfu b\u1eb1ng anh ng\u1eef. M\u1ed9t nh\u00e2n vi\u00ean nh\u00e0 h\u00e0ng – kh\u00e1ch s\u1ea1n giao ti\u1ebfp t\u1ed1t b\u1eb1ng ti\u1ebfng Anh s\u1ebd mang l\u1ea1i h\u00ecnh \u1ea3nh t\u00edch c\u1ef1c \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 ph\u1ee5c v\u1ee5 chuy\u00ean nghi\u1ec7p trong m\u1eaft du kh\u00e1ch qu\u1ed1c t\u1ebf. \u0110\u1eb7c bi\u1ec7t, k\u1ef9 n\u0103ng giao ti\u1ebfp ti\u1ebfng Anh th\u00e0nh th\u1ea1o l\u00e0 \u0111i\u1ec1u ki\u1ec7n \u01b0u ti\u00ean h\u00e0ng \u0111\u1ea7u m\u00e0 Nh\u00e0 tuy\u1ec3n d\u1ee5ng c\u1ea7n khi l\u1ef1a ch\u1ecdn \u1ee9ng vi\u00ean. \u0110\u1ed3ng th\u1eddi, \u1ee9ng vi\u00ean c\u00f3 c\u01a1 h\u1ed9i th\u0103ng ti\u1ebfn thu\u1eadn l\u1ee3i h\u01a1n.<\/p>\n

V\u1ec1 y\u00eau c\u1ea7u ngo\u1ea1i h\u00ecnh<\/h3>\n